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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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November 03, 2022

My family has purchased a great number of vehicles from Sunset Ford, but this will be the last. I received terrible service. I am very disappointed from beginning to the end. More

by MWILSON203
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Look at my service report
Nov 07, 2022 -

Sunset Ford responded

We strive to provide every customer with the 5-star service they deserve, and we are disappointed to hear about your recent visit. We appreciate your loyalty, and we hope to have the chance to earn your business again. If you would like to discuss this further, please reach out at your earliest convenience. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

October 31, 2022

Great experience this time getting my oil change changed. Customer service was good and the maintenance work appeared to all be completed More

by KOWEMAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Sunset Ford responded

Thank you so much for sharing your experience with us! It was such a pleasure working with you, and our team wishes you all the best. See you next time!

October 30, 2022

Everyone was very friendly and helpful! My questions were answered and the waiting room was very clean. More

by CHIPHOENER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Sunset Ford responded

Thank you so much for the wonderful review and kind words! Our team appreciated the chance to work with you, and we will see you again in the future!

October 30, 2022

Really nice service center run by well qualified and decent human beings. That's good enough for me. More

by Bobcarr0846
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Sunset Ford responded

Thank you so much for the great review and kind words! We will see you next time!

October 29, 2022

As always the service department was absolutely great! Brett was my service advisor he always kept me up-to-date on the status of my vehicle. Very nice and friendly guy! More

by jimijam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Schmelzle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Sunset Ford responded

Thank you for the wonderful review and rating! Our team truly enjoyed working with you, and we will see you next time!

October 27, 2022

Sunset always does a good job servicing my vehicles, no matter if it is my work truck or my weekend ride! More

by JR.GILLIAM04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Sunset Ford responded

Thank you for the outstanding review! It was a pleasure working with you, and we will see you next time!

October 27, 2022

The service writer got me in and got my car back quickly. Friendly service and adjusted price for prorated warranty. I feel confident taking my car here. More

by SHOE_STLOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Dallas
Oct 28, 2022 -

Sunset Ford responded

Thank you so much for your business! Our team hopes to see you again!

October 26, 2022

Always seem to have difficulties getting my FordPass rewards accumulated. Sunset Ford doesn’t maintain the customer information correctly More

by Jeff.Ward
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! Our team appreciates your business, and we hope to see you again!

October 24, 2022

The service was great and the mechanic was skilled in diagnosing and repairing the problem. Overall I felt the Sunset people trustworthy. More

by rmueller002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Early
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share your experience with us! Our team enjoyed working with you, and we are here for any future needs. Come back and see us!

October 24, 2022

Fantastic service good people and deal with I will definitely buy from there again Service department fantasti More

by spurrfarm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! Our team appreciates your business, and we will see you next time!

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