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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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October 24, 2022

Jordan was friendly and knowledgeable. Vehicle was taken in at appointment time, and serviced promptly. More

by debbie.p1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our team is here for any future needs. See you next time!

October 24, 2022

Great people! Take their time to really know you! Larry S is the best along with his whole team! Always gives the best service possible! More

by Susan.rauh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Sidberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ahlf, Cory Garcia
Oct 25, 2022 -

Sunset Ford responded

We appreciate your review and business! Our team wishes you all the best, and we will see you again in the future!

October 17, 2022

Dropped my work truck off for a service, it was handled as it should’ve. More

by Jr Gilliam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! We are happy to help, and we are here for any future needs!

October 17, 2022

The service was wonderful. Fast and friendly. They handled my recall and oil change with ease and speed. I would recommend them and plan on going back for future needs. More

by DEBBIE36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conan Thomas
Oct 18, 2022 -

Sunset Ford responded

We appreciate you sharing your experience with us, and we can't thank you enough for your recommendation! Our team truly enjoyed working with you, and we will see you next time!

October 16, 2022

Fast and easy service fixed right the first time Service advisor Brett Mathis did a great job following up start to finish More

by L.CHITWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Sunset Ford responded

We appreciate the outstanding review and your business! Our team is here for any future needs, and we hope to see you again!

October 16, 2022

I have bought 5 vehicles from this dealership. I brought my F150 in for an electronic radio problem. After it was there for 3 or 4 days, they told me the problem was from a SiriusXM download. This More

by Junge1191
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacky Elliott, Mike Ahlf
October 15, 2022

It was very efficient. Everyone was nice and helpful Also the waiting room was clean and offered coffee. More

by abmars60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who helped me
Oct 17, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our team truly enjoyed working with you, and we will see you next time!

October 15, 2022

Handed the reciet to me and did not go thru paper work showing me about my tires or coolant brakes , just told me where my car was parked , got to my car and the wrong oil change sticker was not on the c More

by R123152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Oct 17, 2022 -

Sunset Ford responded

Thank you for taking the time to share your experience with us. Our team hopes to have the chance to earn your business again, and we wish you all the best!

Oct 17, 2022 -

R123152 responded

I have been coming to Sunset Ford far roughly 6 to 7 yrs , There has been quite a change in personnel at the service center , it’s not the same as it was , the person that waited on me was considerate but needs to be trained a little bit more , I am still coming to have my car serviced at Sunset , the quality of work is exceptional . Thanks again

October 14, 2022

I was not very happy with the final bill, Because of an unforeseen problem out of my control More

by Gary
Price
Recommend Dealer
No
Employees Worked With
Not sure
Oct 18, 2022 -

Sunset Ford responded

Thank you for sharing this, Gary! We take pride in being transparent with our customers and keeping them informed on prices and changes during their service visits. We are sorry that you were less than satisfied with your experience. To discuss this further, please reach out. Thank you! - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

October 13, 2022

Great service, but they have a sign in the waiting room that reads, “vaccinated no mask required, unvaccinated mask required,” Everyone sees how that science didn’t age well. Also this is discrimination. I More

by BNEWCOMER11892
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle Jansen
Oct 13, 2022 -

Sunset Ford responded

We appreciate the compliment on service. Those signs should have been removed months ago when local orders were lifted, so thanks for bringing it to our attention. They were in place to match the CDC statements and local government, and we thought we had them all down. Sincerely, Justin Heutel. General Manager of Fixed Operations. 314-467-1120 or jtheutel@sunsetford.com

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