Sunset Hills Subaru - St Louis - Service Center

Service is/was outstanding. I had taken my 2014 Cross Trek for service near my home with a complaint of a noise when turning left. They totally missed a serious issue. Went to We I had taken my 2014 Cross Trek for service near my home with a complaint of a noise when turning left. They totally missed a serious issue. Went to Webster Groves Subaru and they not only found the problem but gave me loaner car until my car was finished. More

One of the worst dealership 's ever! Just came in for my 4th oil change on my Subaru. They moved my bags around and moved the back of my passenger seat all the way back onto my daughter's Just came in for my 4th oil change on my Subaru. They moved my bags around and moved the back of my passenger seat all the way back onto my daughter's car seat so as I came out to my car to leave the dealership my daughter couldn't get into her seat. Not kid friendly. Not friendly at all! More

Ripped off at service Brought my legacy in for airbag recall. When I picked it up, monitor and navigation system not working. Worked fine for previous 8 years that I owned Brought my legacy in for airbag recall. When I picked it up, monitor and navigation system not working. Worked fine for previous 8 years that I owned the car. They won't take responsibility for whatever they did to it. Stay clear of this sham operation! I can see why they only got a 2 star rating. Wish I would have checked out the reviews before I went there. More

Bad Service I recently took my 2009 Subaru Forrester to Webster Groves Subaru to have the clutch replaced. The cost was almost $1400. I had to return the car wi I recently took my 2009 Subaru Forrester to Webster Groves Subaru to have the clutch replaced. The cost was almost $1400. I had to return the car within two days because of a profound clunking noise when downshifting or going into reverse. The service department claimed that they needed to "re-torque" some of the bolts. For me this certainly begs the question of whether or not the bolts had been tightened at all – who has ever heard of transmission bolts loosening in less than 50 miles? It makes me wonder what would have happened if I would have kept driving – how much danger was I really in? Could permanent damage has been done to my car? The dealership did not apologize for their lack of competency nor was a loaner car offered during the rework.t. Unike other dealerships this dealership does not even wash your car when it comes in for service. I am a huge fan of Subarus and have had several; all of which been wonderful cars. I will however never subject my precious Subaru to the level of service provided at Webster Groves Subaru. More

Rude and very unhelpful !!! I have had to deal with this poor excuse for a service department on 3 occasions, 2 for things that were under warranty. They do want to cover items I have had to deal with this poor excuse for a service department on 3 occasions, 2 for things that were under warranty. They do want to cover items under warranty, I had to go some where else several miles from my home. I do not recommend this service center to anyone, which makes me question their whole operation. More

we took our car in for some warranty work due to broken seat belt latch, various warning lights flashing and the navigation locking up to the point you have to turn the car off to reset the touch screen. t seat belt latch, various warning lights flashing and the navigation locking up to the point you have to turn the car off to reset the touch screen. the service lady, who was very nice, went through the typical procedure of getting my info. i explain the problems and off i went to watch some tube. a couple of hours later i walked up to the counter and asked for an update. i was told that they were done and discussed how they had to re-flash codes po128 and a14. i asked why and was told that they dint know. he looked at me again and said it just needed a re-flash??? ok. lol. i guess il have to wait on the seat buckle part, no biggie. now, the problems begin, the dreaded locking up of the nav discussion. i was told nothing was wrong with the nav and that they couldnt reconstruct the navi freezing ...so i asked for someone to come out so i can show them. he said fine but wasnt happy about it and mumbled something under his breath while flinging the service entry door open and walking all fast to the car and slams the door all disgruntled. i was kinda shocked and uncomfortable by how juvenile he was acting. i started the car and turned the navi on...sure enough, as i push a find button it locks up having to turn the car off. i said it worries me that you guys said you looked at the navi and couldnt reconstruct but soon as i get out there and push a button it freezes just like i said. again, he told me that they test drove it. the discussion was going nowhere and was finally sick of his attitude so i asked for his boss, which was the owner, and told him about how i wasnt happy with his employees acting like that toward a customer who simply was taking his car in to have warranty work. anyway, long story short , the owner said i dint explain the problem correctly and that caused miscommunication. he ended up threatening to kick me out for no reason. i told him if he acted like this that i dint want his dealership to work on my car. i smiled, shook his hand and left. this should of been an easy transaction...a simple wait and fix kind of thing but turned into something like car lot rescue episode! o ya, the mileage when i took it in was27278 and when i left was 27278! so this proves that they dint look at the navi correctly... for whatever reason. i will never go back and your experience will be dif, but all i can do is tell you my experience that i had. i wasnt really upset about not diagnosing the nav but how they acted unprofessional when confronted on it. i can see the worker acting unprofessional , but not the owner! now, for some of the things i did like to be fair. i did like how it was clean and seemed to be very busy. the sales manager guy was very nice when i talked to him and seemed to care. he stood up, greeted me with a smile and shook my hand asking me if i could be helped. i started telling him the problem and thats when the owner, joe, came in all defensive.(god i wish i would of had a spy camera!!!!) you guys would of pooped your pants. i guess the owner was having a bad day. i wouldnt recommend the service, but have no idea on buying or financing a vehicle. good luck! p.s.. i will be writing a letter to the BBB on how they did not perform the work as stated More