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Suntrup Ford Kirkwood

Kirkwood, MO

Overview
Employees
Reviews
Vehicles
4.5
342 Reviews
Suntrup Ford Kirkwood is located just east of Lindbergh on Manchester Road in St. Louis' beautiful Kirkwood neighborhood. Whether you're a past, present, or a potential customer, we at Suntrup Ford Kirkwood appreciate your time spent with us on dealerrater.com and we look forward to hearing from you. Have a great day!
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10340 Manchester Road

Kirkwood, MO

63122

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Showing 342 reviews

June 13, 2026

I had a last minute need for an emissions test and they were super flexible. Using their app to schedule appointments is easy to use too. Once I arrived, I was greeted and immediately got helped. This is m More

by JOYCE_M_MEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harvey in Service
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Jun 13, 2026 -

Suntrup Ford Kirkwood responded

So glad our app made booking your Ford Expedition’s emissions test easy and fit your last minute need. It’s great to know our team greeted you promptly and that our flexible schedule and friendly service stood out. We look forward to helping again whenever you need us.

June 13, 2026

There customer Service is a 100% better than my past visits. Andy Johnston was great! More

by 65DAVEJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Johnston
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Jun 13, 2026 -

Suntrup Ford Kirkwood responded

It’s fantastic to hear our service surpassed your past visits and earned a 5-star Ford rating. Sean is pleased to have helped make your visit smooth. We look forward to serving you again soon.

June 12, 2026

Your sales personnel were very helpful! Made sure to give us all the information we needed to make our choices! More

by reexler@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Tim Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Lupo five stars
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Jun 12, 2026 -

Suntrup Ford Kirkwood responded

We’re thrilled Tim guided you through every detail of your used Mazda CX-30 purchase. If you have any questions down the road, please reach out.

June 11, 2026

I scheduled for oil change looking at burned license plate light bulb service was prompt.good comminication.also tried to upsale and additional service.But asking too much (180.00)$, to change one burn More

by HAMIDETEMADY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2026 -

Suntrup Ford Kirkwood responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we're sorry that we fell short here. Please don't hesitate to reach out to us directly to discuss this matter. We appreciate your business and hope you will give us another opportunity to serve you.

June 09, 2026

Car till has occasional smell that is suspect. They did get my key code. And fixed oil light issue. No charge More

by ASINGERBL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Walsh
3.0
This rating includes all reviews, with more weight given to recent reviews.
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June 07, 2026

They were very responsive to all of my needs and did everything possible to satisfy my needs More

by rockman
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amy Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Buehrle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2026 -

Suntrup Ford Kirkwood responded

We appreciate you sharing your feedback. We’re pleased our staff responded promptly to your needs and helped ensure a positive purchase experience with your used Ford F-150 Lightning. Thank you for choosing us, and we look forward to assisting you again.

June 07, 2026

The service was timely and efficient. Suntrup Ford was great at communicating every step of my Bronco's service and easy to get a hold of for questions. I appreciate the ease of service. More

by SOUTHARD5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick
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Jun 07, 2026 -

Suntrup Ford Kirkwood responded

It’s great to know our team kept you informed throughout your Ford Bronco Sport’s service and made it easy to reach us. Sean and the service team appreciate your recognition. We look forward to helping you again.

June 05, 2026

Bought a used car. Very easy transaction. It had a mechanical problem and that was a nightmare. Fixed after weeks of service and 4 trips. Never one apology. They could More

by Xstine777
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Sean Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Collins
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2026 -

Suntrup Ford Kirkwood responded

Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 04, 2026

I was able to schedule easily and appreciated the communication. My vehicle was ready sooner than expected. More

by SABRA0314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2026 -

Suntrup Ford Kirkwood responded

Thanks for sharing your experience with scheduling and communication. We’re glad your Ford Mustang Mach-E was ready sooner than expected. Let us know whenever you need service again.

June 04, 2026

My advisor helped me through the process of approving a major repair through an extended warranty that ended up saving me nearly one thousand dollars. Every little bit helps nowadays. More

by KAREEDANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LONNIE
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Jun 04, 2026 -

Suntrup Ford Kirkwood responded

Thank you for sharing your experience. We’re glad Sean guided you through the extended warranty repair and helped save nearly one thousand dollars. We appreciate you trusting us with your Ford Focus and look forward to supporting you in the future.

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