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Suntrup Ford Kirkwood

Kirkwood, MO

Overview
Employees
Reviews
Vehicles
4.4
272 Reviews
Suntrup Ford Kirkwood is located just east of Lindbergh on Manchester Road in St. Louis' beautiful Kirkwood neighborhood. Whether you're a past, present, or a potential customer, we at Suntrup Ford Kirkwood appreciate your time spent with us on dealerrater.com and we look forward to hearing from you. Have a great day!
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10340 Manchester Road

Kirkwood, MO

63122

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Showing 272 reviews

April 15, 2026

I went for recall, I WAS NOT TOLD repair wo I ld need to be left,, I ended up leaving car and having to get ride home and to work More

by BRAUNSHERRY78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2026 -

Suntrup Ford Kirkwood responded

Sherry, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly.

April 13, 2026

I brought my 6yr old Escape titaniun in for numerous electrical issues as well as a recall on the drivers side door. Rachel was friendly, throrough and explained the cost ($$$$) of diagnostics so I deci More

by ANNDOYLE40
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel, Kevin Kelly (sales)
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Apr 14, 2026 -

Suntrup Ford Kirkwood responded

Ann, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Suntrup Ford Kirkwood!

April 11, 2026

Thank you for fixing my Ford ext explorer that was authorized by Ford motor company. More

by YTIVARG3.14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2026 -

Suntrup Ford Kirkwood responded

We’re glad Sean and the service team could complete your Ford Explorer repair under Ford Motor Company authorization. Thank you for your review.

April 11, 2026

Its amm because of Rachel. She is your best employee. She took my call & heard my distress. She really handled my issue with complete ease. Thank you More

by STARMCGHEE50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel is Service
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Apr 11, 2026 -

Suntrup Ford Kirkwood responded

We’re thrilled our service team could help and bring ease to your Ford EcoSport visit. Thank you for the five-star rating and your kind feedback. We look forward to assisting you again.

April 09, 2026

Good service and the service advisor was great. only complaint is the price for the services are too high. not in line with the market. More

by BUDDYS1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not known
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Apr 10, 2026 -

Suntrup Ford Kirkwood responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we appreciate your candid feedback. Thank you for choosing Suntrup Ford Kirkwood, we look forward to having you as a valued customer for many years to come!

April 05, 2026

The service team is amazing. Patrick and Rachel always go above and beyond. They are customer focused and always willing to work through any and all issues. More

by divamazda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick, Rachel
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Apr 05, 2026 -

Suntrup Ford Kirkwood responded

Thank you for entrusting your Ford Escape to our service department. Sean is delighted to hear our team went above and beyond to address every concern. We look forward to helping with any future service needs.

April 04, 2026

I was ready to buy a vehicle and got what I wanted. Good service all around More

by Robert
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amy Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2026 -

Suntrup Ford Kirkwood responded

We’re delighted you found the Ford Maverick you were looking for and experienced smooth service. Please reach out to Amy if you have any questions about your new vehicle.

April 03, 2026

I love Suntrup Ford. The staff is knowledgeable and helpful. My experience was outstanding. Very professional group. More

by LOVELIESBYLINDA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Barthelmass
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Apr 03, 2026 -

Suntrup Ford Kirkwood responded

Thanks for recognizing our knowledgeable and helpful staff. We’re pleased your experience was outstanding and professional. Enjoy driving your Lincoln.

April 02, 2026

My wife and I had the best experience working with Michael at Suntrup Ford. He was so knowledgable and helped us buy our first car ever, the Ford Bronco Sport. Highly recommend! More

by EROSEN3232
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2026 -

Suntrup Ford Kirkwood responded

It’s fantastic to hear Michael guided you and your wife through buying your first car. Congratulations on your Ford Bronco Sport and thanks so much for the recommendation. We’re here if you have any questions down the road.

April 01, 2026

Casey was an amazing salesman. He listened to what we wanted and do not push us into anything. The finance lady was also amazing. I think her name was Patty. Would recommend this d More

by JEANNI.SCHMIDT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey, Patty
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Apr 02, 2026 -

Suntrup Ford Kirkwood responded

We’re delighted our team listened to your needs and provided a smooth financing experience. Enjoy your Jeep and thank you for recommending us to others.

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