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Suntrup Kia South
St. Louis, MO
2,534 Reviews
The Suntrup family have been servicing and selling cars since 1957 for the St Louis area. Bill Suntrup started the first dealership in the 1960s and a decade later his brother, Don Suntrup, began working in the automotive business. From there, the family involvement in the industry blossomed. Among the grown children of both Bill and Don, there are more than 20 additional family members employed in the Suntrup Automotive Group. Bill’s children, Chris and Tom are partners in Suntrup West County Volvo and Tom is President and CEO of Suntrup Ford Kirkwood, Suntrup Buick GMC in St. Peters and Suntrup Ford Westport.
Butch and Craig, Don Suntrup’s children, are partners in Suntrup Nissan/Volkswagen, Suntrup Kia South and Suntrup Hyundai in South County, and BMW of West St Louis. According to Craig Suntrup, “All the Suntrup’s started early in the business, beginning at about age 12, and working ‘grunt jobs’ at the dealerships–washing cars, cleaning parts, and painting the walls.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,534 reviews
December 06, 2012
I purchased a 2012 Kia Optima in October of 2011 On the I purchased a 2012 Kia Optima in October of 2011 On the 2nd day I had it I started it up and there was a loud Thunk noise.Right away I also noticed a I purchased a 2012 Kia Optima in October of 2011 On the 2nd day I had it I started it up and there was a loud Thunk noise.Right away I also noticed a wind noise in the driver door, the stereo would not always come on after starting up the car, and the gas mileage was very poor. On average I was getting about 18-20 MPG and I drive 80% highway to work every day. There was also a line on the car window sticker with dealer added items: pinstripes, however there are no pinstripes on my car. It went in for service for all of these issues. they assured me nothing was wrong and fixed nothing. "wait until 3000 miles to "break in" In December 2011, the heated driver seat stopped working. The south dealership was very busy and I felt like they pushed me off the last time it was in. So I made an appointment at their West County dealership in Ballwin, MO. They ordered the seat and it was replaced the following week, they told me to wait until 6000 miles for it to "break in". The car then had water come in the driver door while it was parked on a bad storm day in the summer of 2012. They blamed the design of the car. The stereo still would not always come on after starting up the car and now the rear back up camera would flicker in and out and go to black. At this point I had over 8000 miles on it. The car consistently would also bog down when idling or coming to a stop. Claim was submitted to BBB on 7/25/12 Car was taken in Aug 1, 2012 to replace stereo, a 3inch long scratch was put in my dashboard during the stereo replacement. "these cars can take up into the 20,000 mile range to "break in". August 2nd, back up camera was still not repaired, nor did they check their work before returning car. back up camera to Kia West and it was installed on August 14, 2012. Scratched dash was also replaced with a new piece,scratched in a different place. They did not alert me to this, I had to notice it on my own again. The service representative (Mason) gave the sales manager on duty a quick run down of all my issues with the MPG being the largest concern, he concluded by saying that I have the "bad egg". They admitted that I have a bad car. The next day I was made aware by Kia Consumer Affairs that the west dealership had been monitoring my gas consumption every time the car was in for service and not telling me that the result was "low". They have known the car was not performing up to it's standard and never told me these tests were being performed on my car. Consumer Affairs approved a Water Doctor to test the driver door leak and also a fuel consumption test to be performed. The water doctor did find a leak and replaced the window seal on the driver door. The gas mileage was fine and they got 30MPG out of it by filling up the gas tank all the way and driving precisely 30 miles. When I went to pick it up the dash clearly stated 19MPG. The wind noise could still be heard from the driver door. Suntrup alone refuses to take care of their customers when they, by no fault of their own, get a "bad egg". I was forced to trade the car in with it's multiple malfunctions. I was informed the transmission was going out and the manufacturer warranty is not transferable. More
by Lodell
Employees Worked With
Dan Mann
Helpful November 20, 2012
I am very appreciative of the customer service that my husband and I received from Griffin Brady. He went above and beyond what you normally receive from a salesmen. We didn't have a lot of time to spend husband and I received from Griffin Brady. He went above and beyond what you normally receive from a salesmen. We didn't have a lot of time to spend at the dealership due to work schedules. He was very accommodating with our time. I will refer all of my family and friends to him because of it. More
by lesasutherland
Employees Worked With
Griffin Brady
November 20, 2012
First off, car buying is much better than car servicing at Sucktrup Kia South, get deal on the car, ez buying exp. but from our first service appt, absolutely sucks!! Not one single time that I have brough at Sucktrup Kia South, get deal on the car, ez buying exp. but from our first service appt, absolutely sucks!! Not one single time that I have brought my car there for service has all the work actually been done or done properly, it ALWAYS requires a second trip to correct the screw up or over sight of fixing the xxxxx car!! I mean how hard is it? Every single time they have screwed us over or once gave back my car with a $300 invoice and THEY NEVER EVEN TOUCHED MY CAR!!! Seriously, they had to take my car back, put me out last minute and then do the work we paid them to do!!! That guy that pickets them with the sign that says they are a rip off... Believe it!! We need to drive 1.5hr round trip out of our way to service our Kia with a dealer now, never again, next car will be a Ford. Sucktrup needs to get a grip or loose their ability to sell Kia, I even wrote to Kia about them, as usual, no one cares, even if the new car deal there is awesome and tempting, DON'T DO IT!!! The service is a freaking nightmare!!!!! More
by Lesliefrach
Employees Worked With
Marge? Suntrup in service,
July 22, 2012
Well, I am very honest person, Scott Siefried,is a great sales person. He shows the vehicle you are wanting, he answeres your questions and is a very good sales person. Scott works very hard for you, to mak sales person. He shows the vehicle you are wanting, he answeres your questions and is a very good sales person. Scott works very hard for you, to make sure you get what you want I have purchased 2 cars my second is the Kia Optima, the first was was a Kia Ex. Soon I will be purchasing my 3rd vehicle, and I will ask for Scott, the best salesman at Kia. The office management and finacing department were such a great help also. I have had time to watch these workers at their job, no back and forth for us. What I have seen is a bunch of good hard workers at this Kia Company. I will continue buying here. Viola Rodenberg More
by Viola Rodenberg
Employees Worked With
Scott Seifried
June 08, 2012
Purchased 2012 Sorento on February 28, 2012 after being told it was the latest model available form KIA. On March 16, 2012 Kia announced the 2013 model as being available (see Car Scoop website for March 1 told it was the latest model available form KIA. On March 16, 2012 Kia announced the 2013 model as being available (see Car Scoop website for March 16) Dealer denied knowledge of 2013 model availability 16 days before it as available in the St. Louis market.I asked the dealer to work with me to rectify what seems to me to be an unfair and unethical practices of withholding information about new model introductions. March is an extremely early date to announce the 2013 model just shortly after the 2012 model was available. This is historically a date I would not expect a new model announcement. It's the only model Kia has announced for 2013 even now in June 2012. All other models are only offered in the 2012 model. Suntrup Kia says they did not know about the new 2013 model availability that came 16 days after my purchase of the 2012 model...............???????????????????? When I asked the dealer Suntrup for some consideration regarding my lose in model year and cost difference they basically told me "Buyer Beware" and said that the way of the "Automobile Business" More
by Larry Moore
Employees Worked With
Larry Moore, Scott Seifried
June 04, 2012
Went to dealership to initially buy an SUV but ended up buying an Optima. Jon took is time letting us test drive numerous vehicles, explaining all of the features and differences between each. He asked ver buying an Optima. Jon took is time letting us test drive numerous vehicles, explaining all of the features and differences between each. He asked very important questions about why we were in the market for a new car and really took the time to find the car that suited our needs which in my opinion is how a car should be sold. Our experience was top rate. Did not get what I thought I would for my trade in but given it's age was not completely surprised. I LOVE my new car and the experience was top rate. Everyone was beyond nice. Even other individuals asked us about our purchase and were very nice and helpful. Jon never pressured us to buy anything. He treated us with nothing but respect and I would highly recommend this dealership to anyone looking for a new car! More
by robertbarlow
May 13, 2012
Great car buying expirence. Brian was very polite and accommodating. We test drove a few different models before decidind on a Soul. Brian went out of his way to make sure we felt comfotable with the pri accommodating. We test drove a few different models before decidind on a Soul. Brian went out of his way to make sure we felt comfotable with the price, trade and finance options. We appreciated his excellent customer service and and genuine personality. I will recommend anyone in the market for a Kia see Brian in South County. More
by mrstudzdog
Employees Worked With
Brian Whitlock
April 12, 2012
Tony was great to work with. He was very knowledgable and friendly. Tony is honest and will take the time to work with you and make sure you are getting the best car for your particular situation. I didn't f friendly. Tony is honest and will take the time to work with you and make sure you are getting the best car for your particular situation. I didn't feel pressured at all. I would recommend any one in the market buying a new car to stop by Suntrup Kia South County and talk to Tony about your vehicle needs. More
by Jmalle6
Employees Worked With
Tony Haman
April 10, 2012
Happily surprised. Went in to test drive a Kia and expected to not do any negotiating. Had a previous less than optimal experience car shopping experience in 2010 at this dealer and figured it would b expected to not do any negotiating. Had a previous less than optimal experience car shopping experience in 2010 at this dealer and figured it would be the same. Instead Patrick Commean listened to our needs, made us an offer we could not refuse and got is into the vehicle we wanted that very same day. No hard sales pitch, no haggling, just good communication skills. More
by smahoney
Employees Worked With
Patrick Commean
April 02, 2012
This was by bar the best car buying experience we have ever had! Tim our sales person was excellent. He took the time to get us the best deal and great financing. I would recommend this dealership to ever ever had! Tim our sales person was excellent. He took the time to get us the best deal and great financing. I would recommend this dealership to everyone. Great job guys! More
by dsteffen1016
