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Suntrup Nissan - Service Center

St Louis, MO

4.5
880 Reviews

880 Reviews of Suntrup Nissan - Service Center

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March 19, 2024

Cashier didn't use my coupon for an oil change and I didn't notice until I reviewed my receipt a couple of days later. In addition, redeeming Nissan point has gotten more complicated. More

by JulieNStLouie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
May 02, 2024 -

Suntrup Nissan responded

We are very happy to have provided you with such a positive experience here at Suntrup Nissan! We sincerely value your business and look forward to your next visit.

March 19, 2024

Great Service The 1% charge on a Bank card was a bummer though. Since you don’t except checks that was a bummer also but I understand your dealership probably has a lot of bouncing checks. I do not use m More

by DARLENECATES59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Riemer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Suntrup Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 19, 2024

Ryan is the best! He’s super nice and welcoming and always explains things clearly. More

by b_arnold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kostecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Thoele
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Riemer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Koch
Apr 12, 2024 -

Suntrup Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you. Please do not hesitate to let us know. We are always happy to help!

March 19, 2024

Quick and easy. Dave was very helpful and knowledgeable about my car and explaining the next maintenance I need. More

by 6MT Sentra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Riemer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Suntrup Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you. Please do not hesitate to let us know. We are always happy to help!

March 19, 2024

My advisor, Tayon, did a good job. He was courteous and helpful, and he let me know when extra things needed to be done. More

by CATLEEID83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayon
May 09, 2024 -

Suntrup Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you please do not hesitate to let us know. We are always happy to help!

March 18, 2024

Service was fast and efficient. Staff was very cordial and helpful. Very nice experience every time you take your car in for service. More

by patricia mcbride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thoele
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny
March 15, 2024

I had some of the worst communication I have ever had from a service department. I definitely did not feel like a "valued customer" More

by smkymes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim (Service Department Advisor)
March 15, 2024

Everything went smooth through the whole process, they send a video of the inspection. My car needed tires and they gave me a lot of options and no pressure trying to sell me the most expensive ones like More

by bmcarthur123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Grimes
May 13, 2024 -

Suntrup Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! We all at Suntrup Nissan are glad to have you as a customer.

March 14, 2024

Staff is very friendly and accommodating. The new Showroom is beautiful. My visits are always pleasurable. More

by GOOCHEVA64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian, Doug Koch
May 09, 2024 -

Suntrup Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you please do not hesitate to let us know. We are always happy to help!

March 14, 2024

Walked in to get battery tor key fob replaced. Dave replaced the battery at no charge and helped me set up an appt for routine service. More

by gailtales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Riemer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Suntrup Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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