Suntrup Nissan - Service Center

I was a little disappointed that there was not more air put in my tires for the upcoming cold weather. A day later I had to go to three places to get air in my tires as I did not have a pressure reader. put in my tires for the upcoming cold weather. A day later I had to go to three places to get air in my tires as I did not have a pressure reader. I ended up at Dobbs and I ended up tipping the guy who put air in my tires. I did not feel this was acceptable since I was at your shop the day before and they should have anticipated the big drop in temps coming that evening. More

Great service, quick turnaround on non schwduled appointment. Follow up was timely without any surprises when we got the bill. appointment. Follow up was timely without any surprises when we got the bill. More

Service employees gave good customer service. Answered my questions. Gave me an approximate time for the services. Reviewed services after completion. Answered my questions. Gave me an approximate time for the services. Reviewed services after completion. More

I had just been in for service Dec 20th and my coolant was low so I brought it to the dealership Fri, Jan 12. I didn't have an appt but they checked my car for leaks and filled my coolant and checked oth was low so I brought it to the dealership Fri, Jan 12. I didn't have an appt but they checked my car for leaks and filled my coolant and checked other fluids. I was only there about 30 minutes. More

My last man i worked with in the service department was good. But previous times I have been very disappointed since repairs were not accomplished. I had an intermittent camera that kept going out. I br good. But previous times I have been very disappointed since repairs were not accomplished. I had an intermittent camera that kept going out. I brought it in and showed them it was not working and made another appointment. When I brought it back in it was working again and they said if could leave it but if they did not find anything wrong then I would be charged. I said I already brought it in before and showed the service people it was not working. They said they would charge me if they did not find anything. I have broght it two times when it was not working and they make another appointment only to have to cancel because it starts working again. They would never take it in and work on it when it was not working. They always said i need to make an appointment again. Very disappointed. More

Made appointment at Suntrup VW. When my boyfriend went to drop it off they sent him to another building then back to the first building then to another room there. The service itse When my boyfriend went to drop it off they sent him to another building then back to the first building then to another room there. The service itself was fine. Oil change and found front brake pad low so I agreed to brake work. They were able to send me a link to pay online so my boyfriend could pick it up without having to pay himself since he was already there and I was home working with no vehicle. They sent him to 3 different places to pick it up. The final person said they would need to get valet to bring it up which was incorrect as it was already in the front lot. He got that person to give him the keys and was able to bring it home. More

No problems. The check-in was courteous. The service was quick. Overall, it was a good experience. The check-in was courteous. The service was quick. Overall, it was a good experience. More

Every one worked hard to help me. Only concern is the car was sold to me with the issue I came in for meaning a more through inspection before releasing the car to me could have saved Only concern is the car was sold to me with the issue I came in for meaning a more through inspection before releasing the car to me could have saved my headache More