Suntrup Nissan - Service Center

My appointment was set for 8:20 Wednesday morning and I wasn't notified that my vehicle hadn't even been looked at until 3PM Wednesday afternoon. All the dianostics people leave for the day at 3:30PM, whic wasn't notified that my vehicle hadn't even been looked at until 3PM Wednesday afternoon. All the dianostics people leave for the day at 3:30PM, which meant that my car wasn't going to be seen until Thursday morning. Thursday morning came and around 10:30 I got a call from Ryan who told me that the part that was needed for my repair was on order and would arrive the following day. I had to work on Friday until 7PM which would've left me without my vehicle till Monday. Fortunately Ryan found the part at another dealer and was able to get the repairs completed. I also would like to voice my displeasure at the $199 diagnostic fee Suntrup charges when O'Reilly Autoparts or Autozone will do it for free. Finally upon check out there was an extra 1% charged to me because I used a credit card to pay for my $1500 repairs. I doubt that I will return now that my vehicle isn't under warranty. Ryan was professional and empathetic during the whole process. More

Everything is great in and out in 30 minutes! Sorry I couldn’t buy a new car😅 Sorry I couldn’t buy a new car😅 More

No one could hear the sound from the steering rack. I heard it every day, so it's frustrating when no one at the dealership can replicate the issue. Replacing the rack resolved it, so the end result wo I heard it every day, so it's frustrating when no one at the dealership can replicate the issue. Replacing the rack resolved it, so the end result worked out. More

Ryan kept in touch and was very pleasant. He kept me up-to-date on what they were doing, and when it was done was done on time before time, and very personable and sweet. He kept me up-to-date on what they were doing, and when it was done was done on time before time, and very personable and sweet. More

The service department has been great! Jeremy is so very helpful and efficient with checking me in and making sure everything is taken care of quickly. Jeremy is so very helpful and efficient with checking me in and making sure everything is taken care of quickly. More

I was not contacted when my vehicle was ready. I finally called and was told it was completed. It would have been nice to hear from and speak with Jeremy about the recall and the tire with low pre I finally called and was told it was completed. It would have been nice to hear from and speak with Jeremy about the recall and the tire with low pressure. More

I have never been to a Suntrup Nissan before, and I was blown away by the professionalism and consideration shown from the minute I pulled in to the time I left with my vehicle later that day. Jeremy Hutch blown away by the professionalism and consideration shown from the minute I pulled in to the time I left with my vehicle later that day. Jeremy Hutchinson and the nice gentleman James that was able to bring me home to wait so I did not have to wait there. They were so accommodating and nice!! More

Friendly, fast and honest service. Easy to make service appointments online and like the text and email method of getting car updates. Easy to make service appointments online and like the text and email method of getting car updates. More

Always good service from Ryan. He always makes it easy for you to get in and out He always makes it easy for you to get in and out More

Everyone at Suntrup is nice and was very helpful when I had my vehicle serviced. had my vehicle serviced. More