Suntrup Volkswagen

Danny was very helpful in getting me the vw I wanted, even though I wasn’t quite sure at the beginng. Very, very helpful. And overall the whole dealership was very nice. even though I wasn’t quite sure at the beginng. Very, very helpful. And overall the whole dealership was very nice. More

The sun is not shinning at Suntrup! ! This is the worst dealership ever. Be happy and go anywhere else to buy a vehicle. The sales team will tell you that you have to buy an $800 Ikor tr ! This is the worst dealership ever. Be happy and go anywhere else to buy a vehicle. The sales team will tell you that you have to buy an $800 Ikor tracking device with 3 year activation, since this is St Louis. If you buy a used car the sales man will tell you they are detailing the vehicle. When they are just washing it. The mechanics will get black grease all over the interior of the car and only be available 1 day per week. The finance guy will sell you a $4k extended warranty. Also, thay will not take the car back once you buy it! No refunds! More

Great customer service. Salesman was knowledgeable, attentive and friendly. Great experience with salesman and dealership. Salesman was knowledgeable, attentive and friendly. Great experience with salesman and dealership. More

Outstanding sales with Danny and AJ my only issue is the poor Volkswagen missing front plate holder ,which is with car but not installed and a poor design cheap design for premium car the poor Volkswagen missing front plate holder ,which is with car but not installed and a poor design cheap design for premium car More

My issue is specifically with AJ in the finance department. After signing my paperwork, I discovered that he added over $5,000 in warranties and fees that were never clearly explained and some that department. After signing my paperwork, I discovered that he added over $5,000 in warranties and fees that were never clearly explained and some that the car already comes with. I was also charged a $249 registration fee even though I transferred my old plates. When I went back to the dealership to talk to him, they told me I needed an appointment just to ask questions about my own contract. I tried calling AJ numerous times and he never returned a single call. The lack of transparency and the refusal to communicate after the sale are unacceptable. This experience with AJ was extremely disappointing. More

The team and service at the dealer was exceptional. Fast and courteous, made us feel like we are part of the family. We will be buying all our cars from here! Kainoa, Beau, Ryan and service was smooth. Fast and courteous, made us feel like we are part of the family. We will be buying all our cars from here! Kainoa, Beau, Ryan and service was smooth. Thanks again:) More

A piece was missing and they want to charge me to repair it. Considering I have only had the car for 2 weeks. Bad business. I will tell everyone not to shop there it. Considering I have only had the car for 2 weeks. Bad business. I will tell everyone not to shop there More

Communication was extremely poor regarding a specific vehicle I was interested in. Financing was also pretty shady. It was almost like they wanted to go home so they expedited the process at my cost. I s vehicle I was interested in. Financing was also pretty shady. It was almost like they wanted to go home so they expedited the process at my cost. I sat in the waiting area while financing started on my paperwork. No options on who to finance through, it was already selected before I entered the room to sign the papers. They also made a big deal about having to start over because I wanted to add the sales tax into the loan. Something that could have been avoided if I was a part of the process from the start of the application. More

I rarely write reviews, but my experience with Bailey Marler at Suntrup Volkswagen was so positive that I wanted to take the time to share. No one asked or prompted me to post this; I just think when som Marler at Suntrup Volkswagen was so positive that I wanted to take the time to share. No one asked or prompted me to post this; I just think when someone truly stands out, they deserve to be recognized. I’ve owned several cars in my lifetime and have always avoided dealerships. After my husband had one bad experience years ago, we’ve only purchased from private sellers ever since. I’d been wanting a VW Atlas for a while, and the one I was interested in happened to be at a dealership, which honestly made me hesitant. But from the very first interaction, Bailey changed that perception completely. He was quick to respond to my messages and went above and beyond by sending personalized videos of the vehicle and walking me through every question I had. We decided to make the two-hour drive to see it in person, and he was just as friendly, helpful, and professional when we arrived. The pricing at Suntrup was by far the most competitive in the area (and I did my research). They worked with us to come to a fair deal, and when we ran into a minor inconvenience after purchase, Bailey and the team did everything they could to help us out right away. My husband and I have both said multiple times how impressed we are. Bailey and the Suntrup team completely changed how we view buying from a dealership. We would absolutely return to work with them again and have already told friends and family how great our experience was. Thank you for everything, Bailey. We’ll definitely be back one day. More