Suntrup Volkswagen

Danny was very professional, communicative, attentive, and patient during the entire process. The customer service and smoothness of the process was bar none one of the best experiences I have had with a and patient during the entire process. The customer service and smoothness of the process was bar none one of the best experiences I have had with a dealership. More

If you’re thinking of using this dealership…. .DON’T. Don’t waste your time and money using Zach Seiler as a “salesman”either. For a customer giving a company business and salesperson that makes c .DON’T. Don’t waste your time and money using Zach Seiler as a “salesman”either. For a customer giving a company business and salesperson that makes commission off of my purchase I have never been spoken to in person and through text message the way that I was at this dealership and from this “salesman”. I was told things would be taken care of on a used vehicle that weren’t fixed correctly until I asked to speak to higher management. The vehicle that we purchased went through the dealerships “inspection” and was deemed as road safe. I took the vehicle to a state certified mechanic in my hometown which is over an hour away from the dealerships location. There were multiple things found that wouldn’t pass a state inspection by their qualifications. There was also a mechanics glove found melted to the muffler of the vehicle. The dealership couldn’t explain why that wasn’t found during their own inspection. I was actually told by the sales manager that “you might have picked it up off of the road while driving”. While having conversation with Zach the “salesman” I was told “the dealership has done more than they are required to” and not to “bite the hand that feeds me”. I had to kindly remind him that he just made commission off of my purchase so technically I was feeding him. The vehicle didn’t have an owners manual in it so I requested one. I was told that they don’t give them out anymore but to use Google if I had any issues. I chose this dealership based on the knowledge of the owners daughter(s) Instagram videos about car buying and how women can at times be treated differently during the process. I thought I would no doubt have a great experience. Suntrup VW has unbelievably disappointing. They are rude, pushy and condescending. As a male Zach should be ashamed speaking to a female the way that he did and Ryan the sales manager matched his attitude. I still have things in a written agreement signed by myself and the sales manger that have not be taken care of. As far as the dealership they should be ashamed that they have employees representing their company in this way. More

Overall, it was an ok experience. I will not go out of my way to tell family or friends to go here. The terms differed from what was initially stated. Apr changed from 0 to 0.9 or 1.9 I will not go out of my way to tell family or friends to go here. The terms differed from what was initially stated. Apr changed from 0 to 0.9 or 1.9 as stated upon arrival to 2.9 at signing. Car was not fully pdi completed. There were blue plastic tags hanging from undercarriage and white plastic film around rear hatch. Had 40+ miles on it. The tire monitoring system light was on at approximately 7 miles from the dealer. Tire pressure was 32 on all four tires. I properly inflated them and relearned the light. Could have been caused by massive temp change that occurred previous day. However, I assumed these things were checked before putting my daughter in the car. She bought vehicle on Monday. TPS light same day about 15 minutes after signing. Then on Wednesday while approximately 300 miles from home check engine light has come on. She will be getting it checked in the area she is in when dealer there opens on Friday because it is holiday now. Not sure why check engine light is on at this time. I am hoping it is not due to some lacking pdi procedure. Overall, not happy with my experience with Suntrup Volkswagen at this time. More

Danny made my car-buying experience very seamless. Thank you so much! My old car was a total loss, so I was searching urgently, and it was a nerve-wracking process. He put my mind at ease, and I knew Thank you so much! My old car was a total loss, so I was searching urgently, and it was a nerve-wracking process. He put my mind at ease, and I knew I was working with someone who was not trying to scam me. The trust was there immediately. I am thankful for his honesty, integrity, and poise. I would recommend anyone looking to buy a top-tier Volkswagen consult with this dealership and ask for Danny Jackson. We appreciate you, bro! My mind is now at ease. This is a guy you can TRUST! Also, the warranty they gave us was TOP TIER! The Finance didn't want us to walk away empty-handed. They worked with us. Wholeheartedly. We came in with a pre-approval at an 11% interest rate, and they were able to get a rate around 7%. These guys are the GOATS! More

Dealership did a great job to put me at ease with my out-of-state purchase. I bought a new car sight unseen, and the p4ocess was smooth and easy and car arrived in perfect condition. out-of-state purchase. I bought a new car sight unseen, and the p4ocess was smooth and easy and car arrived in perfect condition. More

I happened to be a walk in and just looking, thanks to Danny and Aj I ended up buying. The professionalism was as obvious as day and night not mention the comfort feeling. It’s like I was talking to frien Danny and Aj I ended up buying. The professionalism was as obvious as day and night not mention the comfort feeling. It’s like I was talking to friends more than I was to a sales person. These two workers combined make a deadly force and I was lucky to have met both of them and I couldn’t ask for anyone better to take care of my wants and needs. Thanks to them I will be going there a lot even if it’s just to say hi that’s how comfortable I felt and all my friends and family I will send to see specifically Danny or Aj. More

Danny was very helpful in getting me the vw I wanted, even though I wasn’t quite sure at the beginng. Very, very helpful. And overall the whole dealership was very nice. even though I wasn’t quite sure at the beginng. Very, very helpful. And overall the whole dealership was very nice. More

The sun is not shinning at Suntrup! ! This is the worst dealership ever. Be happy and go anywhere else to buy a vehicle. The sales team will tell you that you have to buy an $800 Ikor tr ! This is the worst dealership ever. Be happy and go anywhere else to buy a vehicle. The sales team will tell you that you have to buy an $800 Ikor tracking device with 3 year activation, since this is St Louis. If you buy a used car the sales man will tell you they are detailing the vehicle. When they are just washing it. The mechanics will get black grease all over the interior of the car and only be available 1 day per week. The finance guy will sell you a $4k extended warranty. Also, thay will not take the car back once you buy it! No refunds! More

Great customer service. Salesman was knowledgeable, attentive and friendly. Great experience with salesman and dealership. Salesman was knowledgeable, attentive and friendly. Great experience with salesman and dealership. More

Outstanding sales with Danny and AJ my only issue is the poor Volkswagen missing front plate holder ,which is with car but not installed and a poor design cheap design for premium car the poor Volkswagen missing front plate holder ,which is with car but not installed and a poor design cheap design for premium car More