Suntrup Volkswagen

Danny made my car-buying experience very seamless. Thank you so much! My old car was a total loss, so I was searching urgently, and it was a nerve-wracking process. He put my mind at ease, and I knew Thank you so much! My old car was a total loss, so I was searching urgently, and it was a nerve-wracking process. He put my mind at ease, and I knew I was working with someone who was not trying to scam me. The trust was there immediately. I am thankful for his honesty, integrity, and poise. I would recommend anyone looking to buy a top-tier Volkswagen consult with this dealership and ask for Danny Jackson. We appreciate you, bro! My mind is now at ease. This is a guy you can TRUST! Also, the warranty they gave us was TOP TIER! The Finance didn't want us to walk away empty-handed. They worked with us. Wholeheartedly. We came in with a pre-approval at an 11% interest rate, and they were able to get a rate around 7%. These guys are the GOATS! More

Dealership did a great job to put me at ease with my out-of-state purchase. I bought a new car sight unseen, and the p4ocess was smooth and easy and car arrived in perfect condition. out-of-state purchase. I bought a new car sight unseen, and the p4ocess was smooth and easy and car arrived in perfect condition. More

I happened to be a walk in and just looking, thanks to Danny and Aj I ended up buying. The professionalism was as obvious as day and night not mention the comfort feeling. It’s like I was talking to frien Danny and Aj I ended up buying. The professionalism was as obvious as day and night not mention the comfort feeling. It’s like I was talking to friends more than I was to a sales person. These two workers combined make a deadly force and I was lucky to have met both of them and I couldn’t ask for anyone better to take care of my wants and needs. Thanks to them I will be going there a lot even if it’s just to say hi that’s how comfortable I felt and all my friends and family I will send to see specifically Danny or Aj. More

Danny was very helpful in getting me the vw I wanted, even though I wasn’t quite sure at the beginng. Very, very helpful. And overall the whole dealership was very nice. even though I wasn’t quite sure at the beginng. Very, very helpful. And overall the whole dealership was very nice. More

The sun is not shinning at Suntrup! ! This is the worst dealership ever. Be happy and go anywhere else to buy a vehicle. The sales team will tell you that you have to buy an $800 Ikor tr ! This is the worst dealership ever. Be happy and go anywhere else to buy a vehicle. The sales team will tell you that you have to buy an $800 Ikor tracking device with 3 year activation, since this is St Louis. If you buy a used car the sales man will tell you they are detailing the vehicle. When they are just washing it. The mechanics will get black grease all over the interior of the car and only be available 1 day per week. The finance guy will sell you a $4k extended warranty. Also, thay will not take the car back once you buy it! No refunds! More

Great customer service. Salesman was knowledgeable, attentive and friendly. Great experience with salesman and dealership. Salesman was knowledgeable, attentive and friendly. Great experience with salesman and dealership. More

Outstanding sales with Danny and AJ my only issue is the poor Volkswagen missing front plate holder ,which is with car but not installed and a poor design cheap design for premium car the poor Volkswagen missing front plate holder ,which is with car but not installed and a poor design cheap design for premium car More

My issue is specifically with AJ in the finance department. After signing my paperwork, I discovered that he added over $5,000 in warranties and fees that were never clearly explained and some that department. After signing my paperwork, I discovered that he added over $5,000 in warranties and fees that were never clearly explained and some that the car already comes with. I was also charged a $249 registration fee even though I transferred my old plates. When I went back to the dealership to talk to him, they told me I needed an appointment just to ask questions about my own contract. I tried calling AJ numerous times and he never returned a single call. The lack of transparency and the refusal to communicate after the sale are unacceptable. This experience with AJ was extremely disappointing. More

The team and service at the dealer was exceptional. Fast and courteous, made us feel like we are part of the family. We will be buying all our cars from here! Kainoa, Beau, Ryan and service was smooth. Fast and courteous, made us feel like we are part of the family. We will be buying all our cars from here! Kainoa, Beau, Ryan and service was smooth. Thanks again:) More