Suntrup Volkswagen

My wife and I had been car shopping all day. Suntrup was going to be the final stop of the day before we made a decision. I was blown away with Kainoas amazing customer friendly salesmanship. We Suntrup was going to be the final stop of the day before we made a decision. I was blown away with Kainoas amazing customer friendly salesmanship. We test drove 3 different vehicles and he made sure we knew everything we needed to know about each one. The rest of the team was very friendly and made the experience fun. I normally dread car shopping, but I am so happy we chose Suntrup for our next family vehicle. Thanks again Kai for all of your expertise. I will always refer anyone to Suntrup! More

Always the best customer service and no sales pressure conversations. This is our 2nd vehicle with Suntrup VW and they have a customer for life with us. conversations. This is our 2nd vehicle with Suntrup VW and they have a customer for life with us. More

Great dealership to work with. Kai and AJ were easy to deal with, and left you feeling like friends Kai and AJ were easy to deal with, and left you feeling like friends More

Suntrup has made buying a used car quite the customer experience. Kai was great to work with and made sure all items were addressed and his communication was next level. The lifetime powertrain warra experience. Kai was great to work with and made sure all items were addressed and his communication was next level. The lifetime powertrain warranty on a used vehicle certainly gives me a sense of confidence in buying used. Would highly recommend to anyone looking for a higher end used SUV. More

I purchased a new VW Jetta through Tony. Everything went smoothly until the pick-up. Earlier in the day, I sent Tony my insurance and drivers license as requested and let him know that I'd b Everything went smoothly until the pick-up. Earlier in the day, I sent Tony my insurance and drivers license as requested and let him know that I'd be by after work to pick up. When I arrived, no one knew that I was picking up the car and nothing in my file had been updated. I had to wait while the team on staff could find my car. I was told that Tony had left early for vacation and overheard the team comment to each other that it was "another Tony issue." They also needed a copy of my driver's license and my insurance card again - because it was never uploaded to my file. Finally I met with Finance to turn over the check. They completed their paperwork and accepted the check from my bank (and validated the amount owed against the check). I walked out with my keys to my car and to my surprise the car had no floormats at all. When I had test drove the car, there were mats in the trunk - but they were nowhere in sight. I almost walked back in and cancelled the deal, but Will from the team went and searched and search for mats and brought me a new set. He single-handedly saved Suntrup's sale. Fast forward a couple weeks and I get a call from the Finance team that the check (the one they themselves had verified) was incorrect and I owed additional money. Their suggestion was to go back to my bank and re-do the loan - that was already paid out to Suntrup and which Suntrup had already cashed the check. I probably could have done that had it not been literally weeks since the loan was done and they had cashed the check. The New Car Sales Manager was out to lunch with a Sales Rep and I was given the Used Car Sales Manager. He was nice enough, but no real help and said he would talk to the New Car Sales Manager when he returned from lunch. No surprises, the New Car Sales Manager didn't return from lunch and couldn't be bothered to return my call himself to account for the failings of every department under him. Instead, I was the Used Car Sales Manager who could offer nothing but a free tank of gas for my "inconvenience." Even more jarring was finding that the sticker price (which has been taken out of every car on their lot) in my glovebox and that it was lower than I paid. Moral of the story: Suntrup has poor customer service, poor follow through, poor management, poor Finance representatives, and poor procedures. Bommarito has the same cars for the same price and I'd recommend going to them. More