Superior Dodge Chrysler Jeep of Conway

Recently when driving through Conway, Arkansas, the water in fuel light came on the dash of my 2026 Dodge ram. I had one day to kill so I decided to make an appointment at this dealership. Everything that I in fuel light came on the dash of my 2026 Dodge ram. I had one day to kill so I decided to make an appointment at this dealership. Everything that I had read in the meantime, referred to a simple task. That task was to drain the fuel filters. When I got to the dealership I was quoted $1600 for the job. I asked to talk to the supervisor in the service department and the supervisor told me that they had to take the fuel tank out, drain it and empty all the lines in order to resolve the issue. They also had to change the fuel filters. Something didn’t sit well with me so I decided to call the Chrysler dealership where I bought the truck. They were shocked with what I had been told. They told me that according to the books that they’re supposed to follow for Repair all they have to do was to drain the fuel filters. I went back to the supervisor and asked him to just drain the fuel filters. The truck was given to me with the light on the dash still on. Once I got home, I took the truck to my Chrysler dealership. They addressed the issue by draining the filters and cleaning the sensor. In the meantime, they told me that the drains had been damaged by the previous dealership. The problem got solved at no charge given that the truck is still under warranty. At Superior Dodge Chrysler dealership in Conway I was still charged $200. When I contacted them about all that had happened and requesting that the manager would contact me, I heard nothing but crickets. These folks are crooks. DO NOT GO THERE!!! I’m leaving this review in an attempt to not have anyone else fooled or taken advantage of. Service is horrible, unprofessional and incompetent! More

It sucks the service department trying to charge me for trial and error expedition to find a vibration in a truck with 4000 miles that's under warranty Will never buy another vehicle from them. Guess I sho trial and error expedition to find a vibration in a truck with 4000 miles that's under warranty Will never buy another vehicle from them. Guess I should have purchased my New Ram at Red River Dodge where I bought the last three they stand behind their warranty. It's sad that you buy a vehicle that has a warranty and then want you to pay them to figure out what's wrong with it. More

My recent interaction with Superior left me deeply disappointed and frustrated, marking it as one of the most disheartening experiences I've encountered while shopping for a vehicle. The sales team disappointed and frustrated, marking it as one of the most disheartening experiences I've encountered while shopping for a vehicle. The sales team at Superior was overly aggressive, showing more interest in securing a quick sale than in genuinely assisting me. I found myself passed from one salesperson to another, each one promising a better deal than the last, yet none could provide clear answers about pricing or the true condition of the vehicles. After finally settling on a car that seemed promising, I insisted on a pre-purchase inspection before committing. To my dismay, the inspection uncovered several significant repairs that Superior had conveniently omitted to disclose. When I attempted to discuss these findings with my salesperson, I was met with silence. Despite my repeated attempts to reach out, I was eventually informed that they were suddenly "ill" and unable to assist me any further. Adding insult to injury, the report I received from Superior detailing the supposed "$2500 worth of repairs" performed on the vehicle before it was traded in left me incredulous. Upon closer examination, it became apparent that not only was the dollar amount inflated, but the nature of the repairs seemed questionable at best. For instance, a routine 2-hour repair was inexplicably recorded as a 13-hour job, clearly distorting the facts. It's abundantly clear to me that Superior engages in deceptive sales practices, showing complete disregard for honesty regarding pricing and the true condition of their vehicles. They embody everything wrong with the used car industry, perpetuating the stereotype of untrustworthy used car salesmen. Fortunately, I chose to take my business elsewhere and had the vehicle inspected by Meineke. Their meticulous and transparent inspection spared me from making a costly mistake and reaffirmed my trust in their services. I strongly urge anyone considering purchasing a vehicle from Superior to exercise caution and opt for a reputable inspection service like Meineke before finalizing any purchase. More

I just want to say how much I appreciate the service team here. They all ways tell it like it is and are honest. If I need that filter and they tell me, you best believe I’ll be getting that filter! There’s here. They all ways tell it like it is and are honest. If I need that filter and they tell me, you best believe I’ll be getting that filter! There’s a reason I take my vehicles to a DEALERSHIP. You get dealership quality and service. Thank you for keeping it honest and transparent, Superior! Y’all rock. More

This is my favorite dealership in Arkansas. I have been to several others in the area but this is the one I will always come back to. Thank you Superior Dodge in Conway for fast and reliable se I have been to several others in the area but this is the one I will always come back to. Thank you Superior Dodge in Conway for fast and reliable service each and every time More