Superior Ford of Plymouth MN

I was in for a simple oil change, Mark tried to upsell a few services, quoted me 89.95 for power steering flush and fill, said I needed new wipers, which I had just gotten, so I know that I did not need tho few services, quoted me 89.95 for power steering flush and fill, said I needed new wipers, which I had just gotten, so I know that I did not need those, and said I needed a new air filter. I told him to go ahead and put in the filter. I came in with a coupon for the oil change for 18.88 and ended up with a $51+ bill. He did NOT quote me for the air filter, which I believe he should have. I am going to buy an new Escape, and was in talking to a sales person when he came in and talked to me. I explained to him that I didn't want to spend a lot of money on this vehicle, because I am going to trade it in, but he still went on and told me all these things I needed. When the guy came back in to tell me my vehicle was ready, he told me where it would be, unless I wanted it washed. I told him that I would love to have my car washed, shockingly, when I went to get my vehicle, it was NOT washed. Very poor communication and service. I am not sure I will go back to buy my new vehicle from this dealership, as I would want to service the vehicle where I buy it. Too bad I had this experience, as this would be a very convenient location for me. More

the only concern I have is with the REMOTE STARTER on my 2011 Ford Escape. I can start the SUV with the remote, unlock the door with the remote, key, or keypad, BUT as soon as I open the door (does not mat 2011 Ford Escape. I can start the SUV with the remote, unlock the door with the remote, key, or keypad, BUT as soon as I open the door (does not matter which door is opened) the SUV shuts off. I returned to the dealership on Monday, May 9th to drop off the 2nd key & title to my trade in vechile. I mentioned this to Denny, he seemed as if this was NO BIG DEAL, telling me this is because, I would not want someone to be able to drive off with my vechile. I have had remote starters on other cars and this has never happened before. I do know that if you step on the brake without a key in the igination the vechile will shut off. I asked Denny to have this looked at on Wednesday the 11th of May, as my vehicle will be in the shop for the protection package to be applied. I hope this addressed. If you have any questions please call me @ 612-296-5480. Sincerely, Connie Reiners More

My service and maintenace took longer than I expected - perhaps the workers could give the customer a general idea of how long it will take or update customers during work. Of course I realize maintenance perhaps the workers could give the customer a general idea of how long it will take or update customers during work. Of course I realize maintenance and repairs can sometimes take longer than at other times. More

Everyone we worked with was very friendly and helpful. No one was pushy which made the purchasing experience painless. All of our questions were answered. I will certainly use you guys in the future and reco one was pushy which made the purchasing experience painless. All of our questions were answered. I will certainly use you guys in the future and recommend you to others. I wish you weren't so far from Eagan! More

I went to your dealership to look at a used Focus and a new Fiesta. Pauly explained the features and benefits of each vehicle in detail and was very thorough and patient with any questions I had. He was ve new Fiesta. Pauly explained the features and benefits of each vehicle in detail and was very thorough and patient with any questions I had. He was very knowledgeable about both vehicles I looked at and explained the pros and cons about purchasing New vs. Used. The whole process went very smoothly on his end. After my purchase, he showed me all the nifty things I can do with my new car, and introduced me to the shop personnel for when I return for any maintenence needs. I was very pleased with Pauly and would definitely work with him again and recommend him to friends and family. Overall, I had an excellent experience with your dealership. (And the car is AWESOME!) Thank you!!! More

Your employees are very friendly and trustworthy. Prices are higher than the Goodyear or Tire Plus stores. When Goodyear couldn't align car without replacing parts you could. That saved me alot of money. Th are higher than the Goodyear or Tire Plus stores. When Goodyear couldn't align car without replacing parts you could. That saved me alot of money. That is why I give you business when I can. Goodyear is right across the parking lot from my works and gives me a 10% discount, for that reason. As far a Dealership, I will recommend Superior. More

We are very happy with the end results of our transaction! There was a mistakes on the paperwork, but it was resolved in a timely manner. I have driven Fords for a lot of years and have been very transaction! There was a mistakes on the paperwork, but it was resolved in a timely manner. I have driven Fords for a lot of years and have been very happy with all of my cars. Yes, we would recommend Brandon and Superior Brookdale Ford to any family member or friends. More

I enjoy using the Quick Lane for oil changes, etc. because it is efficient and "quick". My experience has always been good and the dealership is close to my home. The employees are friendly and have a because it is efficient and "quick". My experience has always been good and the dealership is close to my home. The employees are friendly and have always given me good advice if a repair/service is needed. Also, they don't pressure me to have the repair/service done on the day I am at the dealership. More

Jake is a wonderful example as are all of your staff of a dealership increasing its brand contact-by-contact through employees. He treats my Mercury Marquis Brougham Ultimate as his own, through recommendati dealership increasing its brand contact-by-contact through employees. He treats my Mercury Marquis Brougham Ultimate as his own, through recommendations that do not at all come off as selling. That's cool. More

People and the work was done, so that part was fine. However, we asked for an estimate from a local body shop and it was almost $300 less than what you charged me. For that reason alone, we will probab However, we asked for an estimate from a local body shop and it was almost $300 less than what you charged me. For that reason alone, we will probably seek service elseware in the future. It would be nice if your prices were more reasonably/competatively priced. Especially now when every penny counts. More