Superior Ford of Plymouth MN

Our sales rep, Derek Jones, was informative, knowledgeable, enthusiastic and most importantly listened to our needs. He worked through many scenarios to find the right car and package for us. It knowledgeable, enthusiastic and most importantly listened to our needs. He worked through many scenarios to find the right car and package for us. It wss perfect! More

I waited in line for 45 minutes before my 2019 Expedition was admitted into the Express Lane. One car that arrive after me was let in 10 minutes ahead of me. I asked service writer Jason for a Superior Servi was admitted into the Express Lane. One car that arrive after me was let in 10 minutes ahead of me. I asked service writer Jason for a Superior Service which includes oil change and tire rotation and showed him a $10 coupon I had. I watched from the waiting room. After they pulled my vehicle out of the service bay Jason told me my vehicle was finished. I asked him why a tire rotation was not performed. He said I only asked for an oil change, then recalled the Superior Service coupon. He said I could wait until the next car in line was finished or get the $10 off the oil change. I had already been there for 1 1/2 hours and wanted to leave. I went into the office to settle up by using my FordPass points. They told me my account was not completely set up and could not access my FordPass points. I had just checked it the previous week and knew they were wrong. I ended up going on Jason's computer and logging into my account to verify that I had enough points to cover the oil change. That took another 30 minutes. The visit to Superior Ford was free but painful. I finally got out of there 2 hours after arriving. I will save time by changing my own oil from now on. More

The professional service and review provided by the Superior Ford team was overall very appreciated. The detailed explanations and concerns provided by expert team members after their service review Superior Ford team was overall very appreciated. The detailed explanations and concerns provided by expert team members after their service review was also very refreshing. Especially by helping me better understand what was needed to resolve my concerns, and what it could cost. More

Took F150 in for a recall remediation, and decided to get an Oil Change while there. Noticed Coolant level below minimum when I checked after home, but also after it sat in the garage so was cold when I che an Oil Change while there. Noticed Coolant level below minimum when I checked after home, but also after it sat in the garage so was cold when I checked. Topped off myself, since I had some fluid on hand. I sent a text message back to service manager to validate levels are to be checked during oil change, and he said they are supposed to be. More

Superior Ford performed an air bag replacement that was the result of a recall. The service was professional and courteous. The work was completed at the estimated time. the result of a recall. The service was professional and courteous. The work was completed at the estimated time. More

Our lease was up and we gave Derek Jones the list of what we wanted on our new car to lease. Just like last time, he found us what we wanted. Derek is super great to work with. He's polite, efficient and we wanted on our new car to lease. Just like last time, he found us what we wanted. Derek is super great to work with. He's polite, efficient and the whole process went really smooth. We would recommend Superior Ford and Derek Jones for Sales/Service. More

Great service. Came in for an oil change and they let me know I had a recall took care of the recall and oil change in a timely fashion. know I had a recall took care of the recall and oil change in a timely fashion. More

My visit was to explore my options to a new lease while I was coming to the end of my current lease. My appointment was quick and we were able to find the vehicle that I wanted. Within 3 days, I was able to was coming to the end of my current lease. My appointment was quick and we were able to find the vehicle that I wanted. Within 3 days, I was able to turn in my current vehicle and pick up my new one. The total time spent in the dealer was about 2.5-3 hours between two appointments. It was the fastest purchasing transaction I have ever had with a dealership. More

We have been working with Superior Ford for many years and through four consecutive new car purchases. We appreciate the high level of service and support from a great team both in Sales and the Service and through four consecutive new car purchases. We appreciate the high level of service and support from a great team both in Sales and the Service Department! Vic & Joni Caneff More

We have had nothing but GREAT experiences with Superior Ford of Plymouth! From Teme in the Sale Fresh Start Program, to the wonderful services in the service department. They will be our Dealership for lif Ford of Plymouth! From Teme in the Sale Fresh Start Program, to the wonderful services in the service department. They will be our Dealership for life!! More