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Superior Ford of Plymouth MN
Plymouth, MN
1,740 Reviews
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December 23, 2019
Oil Change Oil change, tire rotation and wash was dome very well. At a reasonable price and also and also and etc as well also finished now Oil change, tire rotation and wash was dome very well. At a reasonable price and also and also and etc as well also finished now More
by RAH4
Verified CustomerEmployees Worked With
quick trip lane
Helpful December 23, 2019
After three weeks, the truck was finally fixed Couldn't get the old F-350 into four wheel drive. Had similar problem a few years back. Left the truck on a Wednesday, about a week before my appoin Couldn't get the old F-350 into four wheel drive. Had similar problem a few years back. Left the truck on a Wednesday, about a week before my appointment, because it was of no use to me without the 4X4. About two weeks later received a call from the advisor telling me they thought they found the problem but it would cost and they had to order parts. Half a week later received another call and the problem wasn't resolved. More time was needed. A few days later another call. They figured out the problem but it was going to require about 2X as much and of course more parts that had to be ordered. Finally got the truck back about 3 weeks after I originally dropped it off. Missed two plowing opportunities. More
by RMARAU
Employees Worked With
Joe Bretto
December 23, 2019
As usual, Superior Service! Arrived for Superior Service oil change and service, was checked in promptly,and service was completed promptly and completely. Good information and Arrived for Superior Service oil change and service, was checked in promptly,and service was completed promptly and completely. Good information and communication from Service advisor resulted in Superior Service! I am very satisfied with the professional, polite and friendly attitude from Kevin Prybilla. More
by gljensen4707
Employees Worked With
Kevin Prybilla
December 21, 2019
Complex problem solved simply Took my beloved F-150 into Stephanie the service writer and told her that I have a transmission leak. Sh took it into the skilled technicians and fou Took my beloved F-150 into Stephanie the service writer and told her that I have a transmission leak. Sh took it into the skilled technicians and found I have a Upper Radiator hose leak. (Much cheaper and easier to fix) Set me up with a rental and had it back to me exactly when promised for exactly the estimate. Well Done. Thanks! More
by JIM
Employees Worked With
Stephanie Pochucha
December 21, 2019
Purchase of new 2019 Ranger 2WD Supercab pickup Ruth Chase was my salesperson. Juan Berenguer accompanied me on a test drive of a showroom vehicle. Ruth was thorough in her presentation of informa Ruth Chase was my salesperson. Juan Berenguer accompanied me on a test drive of a showroom vehicle. Ruth was thorough in her presentation of information such as pricing and rebate details, and took time to answer all my questions. She found a vehicle matching the color, configuration, trim level, and almost all of my desired options in SW Iowa. She arranged for it to be driven to Superior Ford within a few days. Rich Klouda was the finance manager. He clearly explained all the available options without trying to hard-sell anything. He also took time to answer all my questions. He emailed a copy of all the documents we signed later the same day we closed the deal. More
by jon.nelson2
Employees Worked With
Juan Berenguer, Ruth Chase
December 19, 2019
Fast and Easy Service It was great service. I was in and out with a headlight change. The service tech was super friendly and explained what he fixed. Thanks! It was great service. I was in and out with a headlight change. The service tech was super friendly and explained what he fixed. Thanks! More
by smweigel
Employees Worked With
Joe Bretto, John McClellan
December 18, 2019
Flat Tire Repair Great service to repair a flat tire! had to leave the tire overnight as I couldn't wait for it, arrived at 7 am next morning, they offered to put the Great service to repair a flat tire! had to leave the tire overnight as I couldn't wait for it, arrived at 7 am next morning, they offered to put the repaired tire/rim back on, and while I was paying they even made sure my cars jack was put back together properly, and the spare tire stowed so it would not make a mess in the hatch. Very helpful on a cold winter morning. Would definitely recommend this service department More
by jimkd33
Employees Worked With
Kevin - Service Dept./Quick lube, Joe Bretto
December 18, 2019
Very easy It was so easy everyone was friendly asked a couple questions of what I was looking for brought up a truck that I liked but wasn't crazy about they w It was so easy everyone was friendly asked a couple questions of what I was looking for brought up a truck that I liked but wasn't crazy about they went and got another truck and it was perfect employees were very helpful and we were down the road in a new truck in no time thank you for the great experiance More
by larryz41
Employees Worked With
Michael Sehr, Kevin Carter
December 18, 2019
Purchase This was my third transaction with Ruth, and first purchase. The team quickly resolved all my issues, concerns and questions - I love my new vehicle. This was my third transaction with Ruth, and first purchase. The team quickly resolved all my issues, concerns and questions - I love my new vehicle. More
by KATHLEEN15
Employees Worked With
Michael Sehr, Ruth Chase
December 17, 2019
Recall and warranty work My vehicle was supposed to be in there for a half a day it was almost a full week before I got it back, I understand they had a problem with scheduli My vehicle was supposed to be in there for a half a day it was almost a full week before I got it back, I understand they had a problem with scheduling some work and they had some issues with employees but that’s not my fault. And they certainly were not that apologetic, in fact they were pretty arrogant about giving me a rental vehicle for the time More
by RAKOSS
Employees Worked With
Stephanie Pochucha
