Superior Ford of Plymouth MN

Warranty work needed. I have a 2016 fusion with a 2.5 Ltr engine. I was having problems with the transmission shifting from park to reverse and from drive to reverse. It wo I have a 2016 fusion with a 2.5 Ltr engine. I was having problems with the transmission shifting from park to reverse and from drive to reverse. It would clang really loud and jerk the whole car. The found out the problem was the transmission solenoid and fixed it right away. Very good job. Have not had the problem reoccurre since. More

New car purchase We bought a new car through Juan Berenguer. He was very friendly, professional, knowledgeable, and caring about us through the whole process. We cou We bought a new car through Juan Berenguer. He was very friendly, professional, knowledgeable, and caring about us through the whole process. We could talk to him all day! I would recommend him to anyone looking for a car. Everyone was nice, there was a female sales person who showed us some features on our new car. I don’t remember her name but she was awesome, her desk was right next to Juan’s. The guy who worked with us on our trade in could have been friendlier, I think his name was Doug. Overall he was okay, just needs to smile and come off a little friendlier. He seemed more angry with us about why we wouldn’t want to trade our car. More

Getting service appointments is hard You have to call a bunch or times to schedule an appointment and it can be very frustrating. They need a better way to schedule service. You have to call a bunch or times to schedule an appointment and it can be very frustrating. They need a better way to schedule service. More

Great Everything went smoothly and fast. I wish there would have been are larger variety to choose from(escapes and eco sport) I was at the dealer today and Everything went smoothly and fast. I wish there would have been are larger variety to choose from(escapes and eco sport) I was at the dealer today and was bummed to see an exact car like mine a few thousand cheaper! More

Superior experience! We found friendly and helpful people from the minute we walked in the door. They worked with us through financing and choosing the best ext We found friendly and helpful people from the minute we walked in the door. They worked with us through financing and choosing the best extended warranty for our vehicle. Even helping us with attaching our phone service with the car. Still learning this part. Previous car was also a Ford Escape, very dependable. More

Ford Focus I needed a new car. My kids had used Superior Ford in the past with very good luck. I found the car I was interested in on their website so made an a I needed a new car. My kids had used Superior Ford in the past with very good luck. I found the car I was interested in on their website so made an appointment to look at it. The only problem was I was made to wait and wait. They were not busy at all, as several salespeople were wandering around, not busy. Then after all the paperwork was finally signed, the salesperson was showing me how to work everything in the car, things I'd never used before. We discovered the a/c was not working, so I ended up with a loaner for 2 days until they could fix it. By the time (4 hrs later) the non-working a/c was found, the Service Dept had closed. I'm hoping nothing else is wrong with this car as it obviously wasn't checked out before. But I called the salesperson a few days later with a question and she readily explained things. I would definitely recommend Superior Ford in the future. More

Great Service I went to Freeway Ford because it was close to my home. They didn't take me seriously when I told them I was buying new, so I contacted Derek Jones at I went to Freeway Ford because it was close to my home. They didn't take me seriously when I told them I was buying new, so I contacted Derek Jones at Superior. He made time for me and understood what I was looking for. I had three recalls on the vehicle and decided to take it to Freeway Ford and the same thing happen again. They scheduled me a week out for the recalls and once I arrived at 8am and checked in for the repairs. One of the service men came and said I am sorry but we don't have the parts to repair your vehicle. I asked why didn't you call me a day in advance and he stated that the person who made your appointment no longer works us. He said would you like for me to order the parts and reschedule . I said you might want order a lot of parts since its a recall, but you don't have to worry about me because I'm going to Superior Ford of Plymouth MN. More

New Ford Ranger This is my third trip to this location and will be going back soon for the new Bronco. I'm always treated very well by Derek, who's been my salesman f This is my third trip to this location and will be going back soon for the new Bronco. I'm always treated very well by Derek, who's been my salesman from day one. More

Used Car Purchase My experience was wonderful! Purchased a used Ford suv and told my sales guy I want to be out the door in less than a hour on a beautiful Saturday.. a My experience was wonderful! Purchased a used Ford suv and told my sales guy I want to be out the door in less than a hour on a beautiful Saturday.. and I was! very professional! Aaron Voss More

Great Service I had a dead battery and they were able to get me in quickly and make sure my car was back to driving condition. Thanks Stephanie! I had a dead battery and they were able to get me in quickly and make sure my car was back to driving condition. Thanks Stephanie! More