Superior Ford of Plymouth MN

S.L.O.W Went in for an oil change and tire rotation, waited in the car outside of the door for 20min before anyone came to get my information (only 1 car in f Went in for an oil change and tire rotation, waited in the car outside of the door for 20min before anyone came to get my information (only 1 car in front of me) after my info was taken I was told it would be an hour and 15min before completed..... ok expectation set, an hour and a half later I go to check on the car, they are still rotating the tires. Car finishes 15min later. Two aluminum caps on lug nuts missing, and they only explained to me what happened when I asked. The next day my change oil soon light came on. We take our cars here for every oil change and this is on par for almost every trip...... I’ll be looking for a new Ford dealer. More

2nd car in 2 years after previous car was totaled A year ago February, we went to Superior Ford and leased a 2018 Escape because of an accident that totaled my 2012 Fusion which I had previously purc A year ago February, we went to Superior Ford and leased a 2018 Escape because of an accident that totaled my 2012 Fusion which I had previously purchased from Superior Ford. We total another vehicle in February of 2019, and decided that we would look for a used Edge. We had specific options that we wanted. We found an Edge with more options than we could have afforded in a new car. Don Castle was our salesman through all 3 of our purchases. We're very happy. More

Do not return calls I had come in for service and you needed to order a part and you were going to contact me when it came in. I had to call you to see if it came in seve I had come in for service and you needed to order a part and you were going to contact me when it came in. I had to call you to see if it came in several weeks later, it had come in. The service department was busy when I called and said they would call me back to set up a time to come in. Two days past so I called you back and set up the appointment, the earliest you could get me in was in 3 weeks at 8am. I was told it was a 2 hour job so I set up a return ride with a friend 11am when I came in at 8am I was told the technician working on my truck does not get in until later and it would be lucky if it be done by noon. To make a long story short you need to work on your communication skills. Not having loaner cars is also a reason I will not be back, I need a car for work. More

95,000 mile Fast Lane service All fantastic from the greeting to the time it took for service to the happy cashier. Facility was clean and overall another very positive experience. All fantastic from the greeting to the time it took for service to the happy cashier. Facility was clean and overall another very positive experience. More