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Superstition Springs Lexus

Mesa, AZ

Overview
Employees
Reviews
Vehicles
4.9
1,426 Reviews
Superstition Springs Lexus in Mesa, Arizona, is proud to be an automotive leader in the valley. Since opening our doors, Superstition Springs Lexus has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Superstition Springs Lexus is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Superstition Springs Lexus has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Superstition Springs Lexus offers competitive pricing for your automotive maintenance needs. We also offer a comfortable lounge, free refreshments, complimentary wi-fi, loaner vehicles, and shuttle service should you need it. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 833-959-0576 if you have any questions or comments. Thank you to all of our guests, customers and clients. We appreciate that you have chosen us to purchase and service your Lexus vehicle. You are truly the best! -- Superstition Springs Lexus
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6206 East Test Drive

Mesa, AZ

85206

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Showing 1,426 reviews

October 31, 2024

The guy was great but oil change and tire rotation took over 3 hours so plan on a full day! More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Superstition Springs Lexus responded

Thank you for sharing your experience. We're glad to hear you received great service, though we apologize for the longer-than-expected wait time. Our goal is to provide efficient service, and we understand how valuable your time is. We’ll work to improve our process to avoid such delays in the future. Thank you for your patience, and we hope to make your next visit a smoother one!

October 31, 2024

I always have my cars serviced at Superstion Springs Lexus. The service and attention to detail is always spot on. Keep up the good service and work. More

by BAILEYHOUND73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shean Hicks - Service Advisor.
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Nov 01, 2024 -

Superstition Springs Lexus responded

Thank you for your loyalty and for choosing Superstition Springs Lexus for your vehicle's care! We're delighted to know our team’s attention to detail and service have consistently met your expectations. We'll continue working hard to provide the high-quality experience you trust. Looking forward to seeing you again—thanks for the wonderful feedback!

October 31, 2024

Shane ensured I received quality service in a timely manner. He’s thorough and explains in detail your cars needed items to be accomplished at the time or down the road. More

by Veirsj1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Superstition Springs Lexus responded

Thank you for your positive review! We're thrilled to hear that Shane provided you with thorough and quality service. His attention to detail and ability to communicate your car's needs are truly appreciated. We look forward to assisting you again in the future!

October 31, 2024

Amazing service! Best service writer yet. Great to find a such a dealership. Thank you Alan for taking care of me! More

by MITCHELL333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan in service
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Nov 01, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We're thrilled to hear that you had an amazing experience and that Alan provided you with such great service. We appreciate your kind words and look forward to assisting you again in the future!

October 31, 2024

Phil always takes care of me. ...when my request for a courtesy care hadn't been correctly checked on my chart....Phil took care of it and got a car for me before I even arrived... More

by mahalahondre5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
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Nov 01, 2024 -

Superstition Springs Lexus responded

Thank you for sharing your experience! We’re delighted to hear that Phil provided you with such excellent service and took care of everything efficiently. It's great to know that your car was ready and in perfect condition after the 15,000-mile check-up, and we appreciate your trust in our recommendations. Thank you for choosing Superstition Springs Lexus, and we look forward to serving you again!

October 30, 2024

Jake the service advisor was great! I could tell the mechanics were also great going out of their way, but we're told to do the minimum. My truck shook under hard braking so they turn More

by sandhead66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Christy
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Superstition Springs Lexus responded

Thank you for your detailed feedback! We’re glad to hear that Jake provided great service and that you noticed the mechanics' efforts as well. However, we sincerely apologize for the ongoing issue with your truck’s braking and for not meeting your expectations regarding the gas tank. We understand how frustrating it can be to experience these issues, especially when you live far away. Your comments about the service and communication will help us improve our processes moving forward. If you’d like to discuss this further or explore options for resolution, please don’t hesitate to reach out. We appreciate your understanding and hope to provide a better experience next time!

October 30, 2024

Chris was very helpful in going through my first scheduled maintenance at the dealership there. More

by MILESDEVAULL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates
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Oct 31, 2024 -

Superstition Springs Lexus responded

Thanks for the awesome feedback, Miles! We're thrilled to hear Chris made your first maintenance experience smooth and helpful. Our team is always here to ensure you get the best service possible. Looking forward to seeing you again!

October 30, 2024

My new Service Advisor Chris Bates was very good and helpful. SS Lexus is always courtesy. More

by Lisa
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Bates, Service Advisor
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Oct 31, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Lisa! We're thrilled to hear that Chris provided such great service and that you consistently have a positive experience with us. Your support means a lot, and we look forward to helping you again soon!

October 29, 2024

Shane was very helpful and knew I was waiting so he kept me updated and even got additional services done. I was very happy with his service. More

by BKWEBB4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks
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Oct 31, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear about your positive experience with Shane! Keeping our customers informed and happy is our priority. Thanks for sharing your thoughts and for recognizing Shane’s efforts. We look forward to serving you again!

October 29, 2024

I had a fabulous experience from start to finish. My salesman, Delfino M. was friendly, easy to relate to while speaking in conversation, great communications skills, helpful & a genuine pleasure to More

by msmojodragon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Defino Mendoza
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Oct 31, 2024 -

Superstition Springs Lexus responded

Thank you! We’re thrilled to hear about your fabulous experience with our team. It’s great to know that our friendly atmosphere made your visit enjoyable and comfortable. We look forward to welcoming you back for your future purchases at Superstition Lexus!

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