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Superstition Springs Lexus

Mesa, AZ

Overview
Employees
Reviews
Vehicles
4.9
1,411 Reviews
Superstition Springs Lexus in Mesa, AZ, is proud to be an automotive leader in our area. Since opening our doors, Superstition Springs Lexus has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Superstition Springs Lexus is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Superstition Springs Lexus has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Superstition Springs Lexus offers competitive pricing for your automotive maintenance needs. We also offer a comfortable lounge, free refreshments, complimentary wi-fi, loaner vehicles, and shuttle service should you need it. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at833-959-0576 if you have any questions or comments. Thank you to all of our guests, customers and clients. We appreciate that you have chosen us to purchase and service your Lexus vehicle. You are truly the best! -- Superstition Springs Lexus
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6206 East Test Drive

Mesa, AZ

85206

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Showing 1,411 reviews

September 20, 2024

My service advisor Shane was awesome. The service appointment went as expected, fast and reliable. More

by SSTARNES31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane hicks
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Sep 23, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear that Shane provided you with exceptional service. We always aim for a fast and reliable experience, and it’s great to know we hit the mark. We look forward to serving you again!

September 19, 2024

Everyone was courteous and efficient. I hope they don’t double charge me like they did last time, but I think it was cleaned up. More

by RICKPARKER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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Sep 19, 2024 -

Superstition Springs Lexus responded

Thanks for the great feedback, Rick! We're glad to hear you had a positive experience. We understand your concerns about billing and are committed to ensuring everything runs smoothly this time. We appreciate your support and look forward to serving you again!

September 19, 2024

Shane was extremely helpful throughout the process. He was responsive, transparent, and thorough as he guided us through our options to replace battery/spark plug. We had a very positive experience. More

by PAULJOEY1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane (service dept)
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Sep 19, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear about your positive experience with Shane! Our team strives to be responsive and helpful, and it’s great to know that Shane met your expectations. Thank you for taking the time to share your feedback!

September 19, 2024

Excellent cooperation and help from service consultant Shane Hicks in coordinating our appointment with work schedule for vehicle over midday lunch time. More

by COOLUSBENSARIO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks and Brigham
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Sep 19, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear about your positive experience with Shane. Our team always strives to provide excellent service and seamless coordination. Your feedback means a lot to us!

September 19, 2024

All the people provided an amazing service since my arrival. I live in Ahwatukee Foothills, but this is the second time I drive all the way to Mesa due to the great service they provide. More

by Andrea Melero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zito
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September 19, 2024

fast and friendly service and they always keep in contact with you about your vehicle More

by JNNMANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
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Sep 23, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear you enjoyed our fast and friendly service. Keeping our customers informed is a top priority for us. Your feedback motivates our team to continue delivering great experiences!

September 19, 2024

Took them dealer three weeks to send in the payoff for my trade-in. Not sure why they needed an overnight address for the payment when they had no interest in sending it timely. Appreciate those added per di More

by J.MCISAAC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Superstition Springs Lexus responded

We understand the frustration caused by the delay in processing your trade-in payoff, and we certainly want to address your concerns. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience. He'll be able to assist you further and ensure that this matter is resolved.

September 19, 2024

The salesperson that helped me was awesome the rest was stressful almost stopped the deal More

by DONALD1694
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
John Inocencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback, Donald! We're thrilled to hear our salesperson made a positive impact. We’re always looking to improve the overall experience, so your insights are valuable. We appreciate your support and hope to make your next experience smoother!

September 18, 2024

The service was excellent and the service person was helpful. Took care of the issues that was needed. More

by florencejones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Superstition Springs Lexus responded

Thanks for your fantastic feedback, Florence! We're thrilled to hear you had such a great experience and that our team was able to assist you effectively. Your satisfaction is our priority, and we appreciate your support!

September 18, 2024

Kept me informed the entire time, great customer service. Thank you for everything. Updated on recall information More

by karenmusa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake in service department
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Sep 19, 2024 -

Superstition Springs Lexus responded

Thanks for your awesome review,! We're thrilled to hear you felt informed and appreciated our customer service. Keeping you updated is our priority, and we're glad you found the recall information helpful. Your support means a lot to us!

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