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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,066 Reviews

1,066 Reviews of Superstition Springs Lexus - Service Center

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December 02, 2024

Great customer service and friendly. Sales members are helpful as well. Nice and clean place. More

by PO11YC505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Powel
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Dec 04, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We're thrilled to hear you enjoyed our customer service and found our team helpful. We take pride in maintaining a welcoming atmosphere. Your support means a lot to us!

December 01, 2024

Superstition Springs Lexus is very easy to work with. The whole staff goes above & beyond to accommodate our needs We purchased a car recently, did not use the Service Dept this visit More

by RAYMONDGRP
Recommend Dealer
Yes
Employees Worked With
Jeanine Baliton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan (Finance)
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Dec 02, 2024 -

Superstition Springs Lexus responded

Raymond, we’re thrilled to hear you had a great experience with our team at Superstition Springs Lexus! Your satisfaction is our priority, and we’re here to help whenever you need us. Enjoy your new car, and we look forward to welcoming you back soon!

December 01, 2024

I do not choose to provide any further comment and do not appreciate it being mandatory. More

by GLKOCOUREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service staff
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback! We’re glad to hear you had a great experience. Your insights are valued, and we appreciate your choice to share your perspective. If there’s anything specific you’d like to discuss in the future, we’re always here to listen!

November 30, 2024

I would like to have the same serviceman every time and be happy and courteous More

by Krand1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vinny Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Superstition Springs Lexus responded

Consistency in service is important to us, and we’re sorry to hear about your experience. We're actively working on improving our scheduling to ensure you receive the same serviceman for your future visits. For any further assistance, please feel free to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com.

November 30, 2024

Service was quick and efficient, the team at superstition springs Lexus are an awesome crew. More

by sclsr524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear you enjoyed our quick and efficient service. Our team works hard to provide an awesome experience, and your feedback means a lot to us. Looking forward to seeing you again!

November 29, 2024

Outstanding service! Professional, quality work that they completed on-time! Very much appreciated the friendly reception and checkout! More

by COBRAF22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had such a positive experience with our team. Your kind words about our service and professionalism mean a lot to us. We look forward to serving you again!

November 29, 2024

Jake was very helpful and the service was great as always! Everyone is always helpful. More

by THISISDONNA53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. Jake
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Donna! We're thrilled to hear that Jake and the team provided you with great service. Your support means a lot to us, and we look forward to seeing you again soon!

November 28, 2024

Allan was great, the techs did a great job and car wash was cherry on top. We were disappointed that CSP 20LE01 wasn’t honored. No reflection on this dealer, but on Lexus. More

by hcarrie3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen In service, awesome!
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with Allan and our techs. We appreciate your feedback about the CSP 20LE01 and will pass it along. Looking forward to serving you again!

November 28, 2024

I appreciate not being pushed for services I don’t yet need. The staff is professional and waiting area comfortable. More

by Mom of 2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thank you for your kind words! We’re glad to hear you felt comfortable and appreciated our approach. Our team strives to provide a professional experience without pressure. Looking forward to serving you and your family in the future!

November 28, 2024

Excellent service from Shane and the mechanics and the car washer. Pleased with the care provided More

by Shary1238@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Alan hicks
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear you had an excellent experience with Shane and the team. Your satisfaction means a lot to us, and we look forward to serving you again!

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