Superstition Springs Lexus - Service Center

I was told exactly what was needed to fix my car. I was given a loaner car and immediately on my way, no disruption to my calendar. Car was spotless when work was completed. I was given a loaner car and immediately on my way, no disruption to my calendar. Car was spotless when work was completed. More

The service was excellent as usual. My service Rep, Shane, was professional and very knowledgeable and helpful. A complementary detail was done and my nine year old RX350 looks nearly My service Rep, Shane, was professional and very knowledgeable and helpful. A complementary detail was done and my nine year old RX350 looks nearly brand new. This dealership has excelled in every way each time it has serviced my car and the prices have been very fair for a luxury car. More

Great experience, so easy and friendly to work with. We’ll definitely buy again from Superstition Springs Lexus! We’ll definitely buy again from Superstition Springs Lexus! More

The Chris Bates was very professional and friendly. It was easy talking to him but I tried talking to a salesman that passed me on to talk to another salesman. I felt like he doesn’t have the time for It was easy talking to him but I tried talking to a salesman that passed me on to talk to another salesman. I felt like he doesn’t have the time for me since another customer came in. If he had another appointment set with that person he should have been honest with me at the beginning. Then the second salesman again seemed to not have the time to show me the that I wanted to see. He said someone is waiting to drive the car and it might be bought by the time they’re done. He knows I’m there servicing my SUV. Yet he thinks there’s no chance for me to get the one available in the lot. He told me to come back in October. Joe Christy is the second salesman I met. As far as I am concerned they’re both RUDE! More

They have great services. Understandable explanation of what will be done and what was done. Understandable explanation of what will be done and what was done. More

Excellent customer experience…from airport pickup to finance docs. Car well detailed and dealership was very responsive at all stages. As a 6 time Lexus owner…this experience exemplifies “the purs finance docs. Car well detailed and dealership was very responsive at all stages. As a 6 time Lexus owner…this experience exemplifies “the pursuit of excellence” in my opinion. More

Very classy and courteous one of the best experiences I’ve had buying a car in a long time I’ve had buying a car in a long time More

Cost of service was high for what was done and prearranged discount was not executed when picking up the vehicle. I had to call the dealer and service agent back to get them to apply it as a credi prearranged discount was not executed when picking up the vehicle. I had to call the dealer and service agent back to get them to apply it as a credit. Should not have had to do that. More

Service was completed quickly and efficiently. Advisor was courteous. The only issue is that their website is not ready for prime time. Advisor was courteous. The only issue is that their website is not ready for prime time. More

It is always been easy to get my vehicle in on my schedule. They are great at communicating about what my vehicle needs and covering all the details. schedule. They are great at communicating about what my vehicle needs and covering all the details. More