Surprise Ford

Think long and hard before you come. I bought a used car last night after doing research on this dealership for 4 days. I was met with hidden prices for additions they made and wanted to I bought a used car last night after doing research on this dealership for 4 days. I was met with hidden prices for additions they made and wanted to charge over and above their internet sale price! This was news to me after driving 1 hour to get to this facility. Not only was I low balled on my trade but their second offer was to remove the trade and have someone drive it home for me and expect me to buy the new car! Ludacris! They come out in the parking lot to make an appropriate deal as you're leaving. By this time you should go ahead and run! It is not a good feeling for the consumer. After 4 hours in their facility, past closing time I realize they never put gas in the car or the floor mats. The last salesman left to lock up tells me he has my information inside and will mail me the mats and a gift card for gas. Do you trust it? More

Impossible Repair Received a notice that the A/C Evaporator was leaking and the repair would take 3 days at a cost of $1,700. I said I would trade the vehicle before I Received a notice that the A/C Evaporator was leaking and the repair would take 3 days at a cost of $1,700. I said I would trade the vehicle before I would pay that amount. So I paid the $140 for them telling me I needed this done. I decided on a 2nd opinion from a trusted mechanic. The dealership stated they found a slight leak in the A/C evaporator and the freon charge would last a short while. Since the only way to view a leak from this item is to check the drain for signs of leakage. My mechanic went under the dash, under the car in every possible scenario and could not establish a leak. However, the high-pressure discharge line was actually bubbling. Since this dealership has numerous complaints I figure, and it's only conjecture, they saw the chance to hit me for the evaporator and then tell me the leak in the discharge line was also there. This would have been roughly a 2,700 billing. The trusted mechanic replaced the bad discharge line, flushed and refilled our transmission and replaced the spark-plugs for less than $900. A bargain for a vehicle with almost 90k miles. More

Poor customer service. They try to sell you something that you don't want. I test drive a vechicle and and other sales person try to sell another vechicle. Since I did not They try to sell you something that you don't want. I test drive a vechicle and and other sales person try to sell another vechicle. Since I did not come to a deal the first time I was there. They kept pressuring me to come back to the dealership. I did for a second time and was told that a deal could not be done based on what I was loooking for.I wanted an XLT and he try to sell me a base model never bothered to ask what my needs were and what I wanted. He promised that he could get a deal done but could not. It was just frustration! More

Scam artist When to this dealership to look at a 2015 Ford Edge Sport that was priced really good. I told the sales guy that i had some requirements they must mee When to this dealership to look at a 2015 Ford Edge Sport that was priced really good. I told the sales guy that i had some requirements they must meet before i would think about going down there. They told me that it was a deal they could definitely work out. When i got there they didn't even show me the Edge and told me that i should try for a Focus or Escape. They showed me a nice Escape and then told me that it was too far out of my budget and i should look at a basic focus. I was interested but when going to get numbers they wanted to pull credit before even showing anything. I have been scammed by dealerships before with pulling my credit everywhere they could. I was wanting to get numbers to make sure i was getting a decent deal and to also go thru my credit union. I will never recommend these people to anyone. Please shop somewhere else. More

Just over the phone Unfortunately, I cannot answer about the dealership itself as i never made it in there. I was excited to be getting information and was planning on v Unfortunately, I cannot answer about the dealership itself as i never made it in there. I was excited to be getting information and was planning on visiting after visiting another dealership, but it was late and I was tired. I notified Rob the sales person that I would not be able to make it would he be there tomorrow and got a "I waited for you" reply. I took that followed by other words badly. He said he was not upset and that he was not some kid trying to scam me of my money. The whole experience left me upset. I decided to not purchase a vehicle at all. More

Stay away from Surprise Ford!!! They are terrible! I have been driving and dealing with dealerships for 45 years and Surprise Ford is the worst ever! Horrible customer service! Rude and unprofessional I have been driving and dealing with dealerships for 45 years and Surprise Ford is the worst ever! Horrible customer service! Rude and unprofessional management! More