Surprise Ford

No Integrity, Dishonest NO INTEGRITY WHAT SO EVER! WORST dealership in the Valley hands down! I was treated so poorly at Surprise Ford that I am no longer a loyal Ford cust NO INTEGRITY WHAT SO EVER! WORST dealership in the Valley hands down! I was treated so poorly at Surprise Ford that I am no longer a loyal Ford customer and I will never again purchase a vehicle through a dealership. My sales person was fine but the finance manager and manager on duty have no integrity at all. They're both snakes and are not to be trusted. I have contacted a lawyer regarding my situation with Surprise Ford and he said it definitely sounds like dealer fraud and wants to pursue but I'm trying to weigh if it's worth dealing with these jerks any further. I felt intimidated and quite frankly scared of how I was treated there which is how they want you to feel. I can't go into specifics right now because I'm speaking with an attorney. Just suffice it to say there are much less slimy dealerships in the Valley. And by the way the company that owns this dealership also owns Peoria Ford and Camelback Ford which I have talked a friend out of buying from Peoria Ford, he went to Sanderson Ford instead. More

Dishonest Service Department Purchased new tires and had a problem with one while 2000 miles away from dealership. I called and they told me to have it replaced and to bring in t Purchased new tires and had a problem with one while 2000 miles away from dealership. I called and they told me to have it replaced and to bring in the paperwork when I returned. I did so in October and still no check. I have called; sent emails and am usually told it is in process with Ford. Now they are ignoring my emails. I have never had a confirmation from Ford that the reimbursement claim is in process. More

lies and deception Dan the salesman was very helpful in finding a used car. But after being sent to a finance office to complete the sale things went bad in a hurry. I Dan the salesman was very helpful in finding a used car. But after being sent to a finance office to complete the sale things went bad in a hurry. I let Del know I am not interested in any extended warranties or fabric stain protection. He insisted that one of the other loan contracts would be better for me, longer term with higher monthly payments. This was so I could get a warranty on a 3 year old ford fusion. Once again I said "I do not want any extended warranty." He said OK I understand, then finished the contract handed me papers to sign. One of papers had an amount of over $900. for Zaktek. When I asked about it he explained it was a protective coating for the paint and interior fabric. Once again I said "I do not want any of the scam products." He then explained it was not optional, it was something that was already put on the car and was done to all the cars they sell and was figured into the price of the vehicle. I let Del know if I found out he was lying I would be very unhappy. This sale took over 4 hours, it was a relief just to get out of there. After doing some research the next day I went back to tell Del that he had indeed lied to me. The manager Christopher said he wanted to make me happy and would do whatever he could. What he did was get a new contract and subtract just over $600. which he said was the cost of the paint protection warranty but had to leave $297. on contract because it had already been put on the car, then offered me some free oil changes which I refused. No one there could understand what "I do not want any extended warranties or paint protection scams on my vehicle" means. This was the worst experience I have ever had at a auto dealership. This all took place on Veterans Day and I am a Vietnam veteran, just another slap in the face. This has forever tarnished the blue oval for me. More

Typical bait and switch. On 08-12-15 I went to a few local dealerships to buy a new F150 4x4 Lariat SuperCrew. I initially went to Sanderson Ford because I bought a 2011 Musta On 08-12-15 I went to a few local dealerships to buy a new F150 4x4 Lariat SuperCrew. I initially went to Sanderson Ford because I bought a 2011 Mustang GT from them 4 years ago and it was a very hassle free and pleasant experience. I spoke with my old sales person Florin and his manager John. I told them the deal I was looking for, both on the vehicle I was purchasing and my trade, and they worked some numbers up. From doing my research, the numbers were very fair, and I think I was a little unrealistic on what I was hoping to get for my vehicle. I left that night and went home to sleep on the deal and to do a bit more research. When I got home, I looked at inventory of a few dealers nearby. Surprise Ford had a well optioned 4x4 truck with an MSRP of $53,700 listed for $46,768 after $1500 in Ford rebates and $5432 in a discount from them. I called the dealership and asked them if they had the vehicle in stock and the sales man, Tibor, stated he did. I asked them if that was indeed the price on the truck and he assured me it was. I went to the dealership which was 25 miles away, and upon my arrival I gave them the numbers that Sanderson gave me on my vehicle. I also told them if they can’t come close to the numbers to just let me know so I don’t waste anyone’s time. After spending an hour and a half there, they came back, not only not honoring the price they have listed on their own website, but also adding $2699 in add ons, which included a $350 drop in bed liner, tint, door edge guards (which are included on every new F150 by Ford free of charge by the way), wheels locks, and pin stripes. Their out the door price on the truck was $58,800. I could not stop laughing. I asked them to explain to me how they got to those numbers and they could not. I told them that their TrueCar price is actually even lower than what is on their website and they still could not explain how they got to that price. They also do not disclose they add $2700 in add ons on TrueCar by the way. I then attempted to use basic math to show them that if they just honored their price own price they have advertised, they would actually be at just over $54000, even with their addons, which I did not want since they are charging for items that are offered by Ford for free and are included in the price of the truck, at which time the sales manager stated he can take $2000 off. I told him that would put him at $56,800, and he is still not honoring the price on the truck they advertised. At this point, he is either a liar or is not able to comprehend basic math, as he was not able to acknowledge the numbers from their own website which I calculated in front of him, so I decided to leave. It was a disappointment to actually visit a dealer that falls into a typical dealer stereotype in this day and age. The next day, I went back to Sanderson Ford and spoke with my salesman (Florin) again. He told me they are able to do $500 better on the truck, and I even ended up getting a better optioned truck for almost the same price, while paying just over $52000 out the door (Lariat 4x4 supercrew, twin panel moon roof, nav, 20” wheels, tailgate step, 36 gallon tank, max trailer tow package, tint, spray in bed liner). They never did the song and dance of “let me go talk to my manager” and “sign here” or “tell me where you want to be”. It was refreshing to be back amongst honest people, and I had my truck in my possession in less than 40 minutes. This recent experience mirrors my first experience in 2011 when I was buying my Mustang, except I was dealing with Peoria Ford (same owners as Surprise Ford, so the behavior does not surprise me). It was lies and deception and they would not honor their own prices online. At that time Flroin and John, at Sanderson Ford, were open, honest and forthcoming with everything, and that is why I bought from them the first time. Next time I’m looking at a Ford product, Sanderson Ford will be the only place I will go. Also, their GM, Tom Collins, is also a very nice guy that is honest and upfront about everything. There were no surprises from start to finish, and I strongly urge anyone shopping for a new Ford vehicle to always to go Sanderson First, as the other dealers will do nothing but lie and try to pull a fast one, especially Peoria and Surprise Ford. More