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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.3
617 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 617 reviews

August 10, 2025

Professional courteous Good follow up. Competitive on pricing. Willing to make a deal to compete with the other bigger dealerships. More

by jim@legacywealth1.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Sallas
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Aug 18, 2025 -

Surprise Ford responded

Thank you for your feedback! We’re glad you experienced professional, courteous service with thorough follow-up, and that our pricing and willingness to work with you stood out. We appreciate your trust and look forward to serving you again.

August 10, 2025

The sales team was great the deals were great. Everything was perfect. Ten out of ten More

by JHAMILJACKSON32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Vanhorne
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Aug 18, 2025 -

Surprise Ford responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that everything was perfect and that you had a great experience with our sales team and deals. We truly appreciate your support!

August 10, 2025

Very professional, great to work with! ! This was the second car we have bought here! More

by JOESTJOHN
Recommend Dealer
Yes
Employees Worked With
Ben Pietrowski
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Aug 18, 2025 -

Surprise Ford responded

Thank you for your continued trust in us! We’re delighted to hear you had a professional and positive experience again, and we look forward to serving you for many more vehicles to come!

August 06, 2025

Professional, friendly and excellent communication. Very accommodating with delivery and trade, I will be back!! More

by COWBELLES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, Camryn
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Aug 18, 2025 -

Surprise Ford responded

Thank you for your kind words! We’re thrilled to hear you experienced professional, friendly service and excellent communication. We look forward to welcoming you back soon!

August 05, 2025

The people were helpful and worked with me to get me the car I wanted. More

by BAILEYRICE23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emilio, Roger, Jorge
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Aug 08, 2025 -

Surprise Ford responded

Thank you so much for the kind words! We're thrilled to hear that our team was helpful and that you drove away with the car you wanted. Enjoy the new ride!

August 03, 2025

Loved dealership until they sold a car out from under a friend who was set More

by brad98
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Surprise Ford responded

At our dealerships, we strive to ensure every customer has a smooth and fair buying experience, and it’s clear we fell short in this instance. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.

July 30, 2025

This dealership made the car buying process so easy. Good friendly staff. It was worth the drive from Glendale. More

by Gregory_michaels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Gomez
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Jul 30, 2025 -

Surprise Ford responded

Thanks for taking the time to share your experience with us. We're thrilled to hear that we made your car buying journey smooth and straightforward. It means so much to know that our team's friendly approach made a positive impression on you. We truly appreciate that you chose to make the drive from Glendale to visit us - that speaks volumes about the level of service you experienced. Your feedback motivates us to continue providing excellent service to every customer who walks through our doors at Surprise Ford Service.

July 24, 2025

Amazing as usual Gio was an awesome guy all the way around That's all Your aggravating More

by Texast68
Recommend Dealer
Yes
Employees Worked With
Gio
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Jul 25, 2025 -

Surprise Ford responded

Thank you for the kind words. We're glad to hear Gio made a positive impression and provided a great experience. We truly appreciate your feedback — even the playful part at the end!

July 22, 2025

They were great! !!! I love my new Ford Explorer,and the whole team in surprise More

by april4kids
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni
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Jul 22, 2025 -

Surprise Ford responded

We are happy to hear about your wonderful experience with your new Ford Explorer! Your excitement truly comes through, and we're thrilled that our entire team at Surprise Ford Service made such a positive impression. It means everything to us when customers feel great about their vehicle purchase and the service they receive. We hope you enjoy many miles of adventure in your Explorer, and we look forward to helping you with any future automotive needs.

July 16, 2025

Worst car buying experience in my 64 years of life. From start to finish, a rat infested car and still waiting on items 31 days after the initial purchase, basically sums it up. More

by bradleymajewski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2025 -

Surprise Ford responded

We understand your frustration with your recent car purchase experience. Please contact us Beverly Woodhull, Customer Relations Director, at 623-666-8577 so we can work together to resolve these issues and ensure you receive the quality service you deserve.

Jul 17, 2025 -

bradleymajewski responded

I have basically been dismissed by everyone at this dealership. I have put my total review on YELP, Google business reviews and have sent a formal letter to the Better Business Bureau. Ford filed my complaints and after viewing the reviews on YELP, I see that both Suprise Ford and Peoria Ford are rate 2 of 5. All other Ford dealers receive at least a 3. I expect nothing from this dealership, I ordered my own wheel locks and the 80 dollar check will stay lost in space. My only positive is that after my VP heard my horror story, he chose to buy 12 Silverado fleet vehicles instead of Ford.

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