Surprise Ford

I would never go back there. We have purchased many cars in the past from various dealers in Arizona. I learned that Surprise Ford advertises one specific price for a specific ve We have purchased many cars in the past from various dealers in Arizona. I learned that Surprise Ford advertises one specific price for a specific vehicle, but won't actually sell it for anything close to that price after you have driven there and test driven the vehicle. In the "fine print" of their ads, well below their advertised price, they have written that there will be other additional dealer charges. So, legally they can get away with it. They said: "We post the vehicle ads before we learn the cost of everything we'll need to do to the vehicle before sale." In my case, when I got there and I said I'd buy it for the asking price, they then tried to charge me an additional $3,600+ in additional dealer "costs" before tax, licensing, registration, and doc fees. Sure, it is Legal for them to attempt to do that given their ad's fine print, but it is SO UNETHICAL! They'd been advertising it for over 3 weeks at that price. I'm never going back there, and would recommend that others never actually go in to the store unless they first get a specific EXACT total sale price on a specific vehicle in advance over the phone/ by email or by text. #WastedMorning #IMHOUnethicalPractices More

Worst experience ever I went online looking art a car Joe contacted me telling me he sent me to many banks without my permission as a joke. I am in contact with the ftc and ag as we speak. Joe thought it was contacted me telling me he sent me to many banks without my permission as a joke. I am in contact with the ftc and ag as we speak. Joe thought it was funny and told me he can go back to Larry Miller if he gets fired. I will never buy from these guys and I knew when Joe said he makes up incomes and pay stubs he was shady beware. More

Had an Amazing Salesman! But wanted to purchase a 2018 Expedition and I was asked if I knew how much the vehicle cost. Keep in mind we also told them we were looking at But wanted to purchase a 2018 Expedition and I was asked if I knew how much the vehicle cost. Keep in mind we also told them we were looking at a Tahoe and Navigator in addition to the Expedition. One of the managers told the salesman "can she even afford the vehicle" So we walked out the door... COMPLETE WASTE OF TIME. I went to Bell Ford the next day and Purchased a 2018 Expedition Limited where they took care of us. Tried to give them another shot about 5 months later to look for another vehicle, surprisingly no one approached us or offered to help us look, instead, they continued talking to each other. Don't even waste your time coming here. Amazing Dealerships across the street... (Coulter Nissan - Luke and Justin are great and Sands Kia - Derek is amazing, and if you are looking for a ford Bell Ford will take care of you!) Even when taking the Expedition in for maintenance issues and a recall it was a hassle and was always another issue. Yet again, Bell Ford to the rescue. More

Tried to purchase bronco the wait was too long so I had to get a vehicle from somewhere else went to get my reservation and deposit money back and I’ve received absolutely no response from the salesman Bri to get a vehicle from somewhere else went to get my reservation and deposit money back and I’ve received absolutely no response from the salesman Brian and the finance department or customer service More

Went to see/test drive some cars, was going well, asked for a trade value, told they would need to make some calls and get back to me the next day, didn’t happen. I called, left a message to call me back, for a trade value, told they would need to make some calls and get back to me the next day, didn’t happen. I called, left a message to call me back, didn’t happen. Spoke to the sales manager who assured me that was not the norm, took details, said he would get me the figures and work with me “I’m working on making this happen for you” was his exact words in writing. Nothing, since. Have text twice today, nothing. Had 3 days free, spent them chasing this dealership, now I’m working and the chance to buy a car has slipped for another few weeks, disgusting that they make promises and don’t keep them or even have the decency to reply to a message or phone call. More

Jesse and the entire Surprise Ford team were great to work with, and we would come back again for another purchase. work with, and we would come back again for another purchase. More

made a appointment two weeks ago . Took time off work to bring car in . Told tec was on vaca tion. . Any responsible or professional business would have the courtesy to call. But what Took time off work to bring car in . Told tec was on vaca tion. . Any responsible or professional business would have the courtesy to call. But what is i do not care attitude .waste of time . Losat my buisness. More

The manager Jason spoke to me in a condescending tone. Every time I tried to explain my frustration he would cut me off. After much debate with my wife we decided to leave. As we walked away I over heard Every time I tried to explain my frustration he would cut me off. After much debate with my wife we decided to leave. As we walked away I over heard Jason say to the salesman "throw them out" awful experience. Will never go back. More

Awesome! Marissa is such a sweet heart. She knows how to take care of her customers she did perfect I absolutely recommend her! Thank you so much for all your help and your attentions! take care of her customers she did perfect I absolutely recommend her! Thank you so much for all your help and your attentions! More