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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.5
748 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 748 reviews

June 20, 2026

How did you not feel like the salesman were transparent enough. Not only that I was lied to several times during the process. Toward the end, I felt like I was jumping through hoops just to be lied to you More

by invhnd
Recommend Dealer
No
Employees Worked With
John
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Jun 24, 2026 -

Surprise Ford responded

We are disappointed to hear about your experience regarding the sales process and the concerns you’ve described with communication and transparency. We strive to provide clear information and a straightforward experience throughout every step of the purchase process. We appreciate the opportunity to review your feedback and better understand your concerns. Please contact Jesus Garate, our General Sales Manager, at 623-666-8577.

June 19, 2026

Everyone was super respectful and nice. I appreciated the fact that I was treated like a human and no one was pushy. Normally, I dread buying cars because the process is so long, but Ben an More

by gizelle1219
Recommend Dealer
Yes
Employees Worked With
Ben
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Jun 22, 2026 -

Surprise Ford responded

Thank you for sharing such a wonderful review! It means a great deal to hear that you felt respected and at ease throughout the entire process. We truly believe that buying a car should be an enjoyable experience, and we are so glad that came through for you. We will be sure to pass along your kind words to Ben, Bryce, and the team member who helped you get acquainted with your new vehicle. Congratulations on your new car, and we look forward to being here for you whenever you need us!

June 16, 2026

They were professional and experienced in doing their job There was courtesy in answering questions that I would ask More

by trevinohilario2
Recommend Dealer
Yes
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Jun 17, 2026 -

Surprise Ford responded

Thank you for taking the time to share your experience with us! It is truly wonderful to hear that our team demonstrated professionalism and expertise while also making sure your questions were answered with courtesy. That is exactly the kind of experience we strive to provide for every customer who walks through our doors. We appreciate you trusting Surprise Ford, and we look forward to serving you again in the future!

June 13, 2026

Ben made the experience very easy Ben was good in buying our truck. He had the knowledge and very professional and helpful. He made our experience very easy. More

by debbiewolfinbarger
Recommend Dealer
Yes
Employees Worked With
Ben
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Jun 16, 2026 -

Surprise Ford responded

We are grateful for your kind words and for taking the time to share your experience! It is wonderful to hear that Ben provided you with knowledgeable, professional, and helpful service throughout your truck-buying journey. At Surprise Ford, delivering a smooth and enjoyable experience for every customer is something we truly care about. We will be sure to pass along your appreciation to Ben, and we look forward to being here for you whenever you need us in the future!

June 08, 2026

The best experience I have went through. Everyone was very well spoken and helpful throughout my journey on purchasing my car! More

by IRENECASTRO731
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken
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Jun 09, 2026 -

Surprise Ford responded

We are utterly delighted to hear about your wonderful experience with us! It's incredibly rewarding to know that our team made such a positive impression throughout your car purchasing journey. Your kind words about our staff being well-spoken and helpful truly mean the world to us. We strive to provide exceptional service to every customer, and knowing that we succeeded in making your experience the best you've had is exactly what we aim for. Thank you for taking the time to share your feedback with other potential customers.

June 08, 2026

Professional friendly and efficient sales team. A pleasant experience. Very happy with the entire process More

by mkph1900
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2026 -

Surprise Ford responded

We are glad to hear about your positive experience with our sales team. It means a great deal to us that you found our team to be professional, friendly, and efficient throughout your visit. Your feedback reinforces our commitment to providing exceptional service at every step of the process. We truly appreciate you taking the time to share your experience and are thrilled that we could make your visit a pleasant one.

June 07, 2026

No pressure approach and Dan really helped us get into a vehicle that fit our needs and budget. Financing portion was easily walked through and got through fairly quickly. More

by GENSHIDLD
Recommend Dealer
Yes
Employees Worked With
Dan and Franco
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Jun 09, 2026 -

Surprise Ford responded

We are happy to hear about your positive experience with our no-pressure approach and how well our team assisted you in finding the right vehicle for your needs and budget. It's wonderful to know that the financing process was smooth and efficient for you. Thank you for taking the time to share your feedback about your experience at Surprise Ford. We truly value customers like you and appreciate your trust in our team to help you with such an important purchase.

June 04, 2026

The entire process was extremely easy. By far the best car buying experience we've had. More

by tjmoreno
Recommend Dealer
Yes
Employees Worked With
Dan Doncea
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Jun 09, 2026 -

Surprise Ford responded

We are ecstatic to hear about your wonderful experience with us! It truly means the world to us when customers share that their car buying process was easy and stands out as their best experience. Your feedback validates our commitment to making vehicle purchases as smooth and stress-free as possible. We genuinely appreciate you taking the time to share your positive experience with Surprise Ford. Knowing that we exceeded your expectations motivates our entire team to continue delivering exceptional service to every customer who walks through our doors.

June 03, 2026

Details described on the phone spot on very knowledgeable about the car friendly and polite. Great service More

by steve@andrewsaz.com
Recommend Dealer
Yes
Employees Worked With
Adam Archambo
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Jun 04, 2026 -

Surprise Ford responded

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our team provided you with accurate information about the vehicle and demonstrated the knowledge and professionalism you deserved. Your feedback about our friendly and polite service means a great deal to us at Surprise Ford. We strive to ensure every customer receives exceptional service, and it's wonderful to know we met your expectations. We appreciate your business and look forward to serving you again in the future.

June 01, 2026

Everyone was great! 2nd time purchasing from them. I will buy from them again in the future. More

by krishanni
Recommend Dealer
Yes
Employees Worked With
Xavier
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Jun 03, 2026 -

Surprise Ford responded

We are overjoyed to hear about your positive experience with us! It means so much to know that our entire team made a great impression during your visit, and we truly appreciate your loyalty as a repeat customer. Your trust in choosing us for your second vehicle purchase speaks volumes, and we're honored that you're already considering us for future needs. Thank you for taking the time to share your feedback - it helps us continue providing the exceptional service that our customers deserve.

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