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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.4
709 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 709 reviews

April 30, 2026

They have a wide selection of vehicles to choose from. They were low pressure, and easy to work with. They worked everything out after they understood what we were looking for. More

by PAGEGREGORY69
Recommend Dealer
Yes
Employees Worked With
Dan & Juan
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May 01, 2026 -

Surprise Ford responded

Thank you immensely for taking the time to share your experience with us. We're delighted to hear that our extensive inventory provided you with great options to find exactly what you needed. It's wonderful to know that our team created a comfortable environment without any pressure and took the time to truly understand your specific requirements. Your feedback about how we worked together to find the right solution means a great deal to us. We appreciate customers like you and hope you're enjoying your new vehicle from Surprise Ford.

April 29, 2026

Everyone I worked with were great Great experience This was a great buying experience and the people were all a pleasure to deal with More

by scott
Recommend Dealer
Yes
Employees Worked With
Cami
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Apr 30, 2026 -

Surprise Ford responded

We deeply appreciate your wonderful feedback about your buying experience with us. It means so much to hear that our team made such a positive impression and that working with everyone was enjoyable for you. Creating excellent experiences where customers feel valued and supported is what we strive for every day. We truly appreciate you taking the time to share your thoughts about the outstanding service you received at Surprise Ford.

April 29, 2026

Bastion Roger and Steve have been amazing in helping us get everything set up and taken care of with the vehicle and we will definitely be returning for future purchases. More

by bradfordkylie203
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger in sales, Bastion in finance
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Apr 30, 2026 -

Surprise Ford responded

Thank you for your wonderful feedback! It's fantastic to hear that our team provided such excellent assistance in getting your vehicle setup completed and ensuring everything was properly taken care of. We truly value customers like you who recognize the dedication our staff puts into delivering outstanding service. Your confidence in returning to Surprise Ford for future vehicle purchases means the world to us, and we look forward to continuing to serve you with the same level of care and attention you experienced.

April 29, 2026

I like the car we bought but the electric plug in hybrid didn't come with a plug in charging cable. The assumption on my end was of course an electric, plug in hybrid would come with a charger to plug it in More

by Would not recommend
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Would not recommend
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May 01, 2026 -

Surprise Ford responded

We appreciate you taking the time to share your feedback regarding your recent vehicle purchase. Our team follows established manufacturer packaging and accessory guidelines for plug-in hybrid vehicles, and included equipment can vary by model and configuration. We remain available to review your specific VIN and purchase details to clarify what was included at delivery and assist with any outstanding concerns through the appropriate channels. For further assistance, reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.

April 29, 2026

Got the deal done, professional, personable, first class show room, good inventory excellent mechanic service , More

by JWITWISKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan
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Apr 30, 2026 -

Surprise Ford responded

We greatly appreciate your feedback about getting the deal completed with our team. It means a lot to hear that you found our staff both professional and personable throughout your experience. We're delighted that you were impressed with our first-class showroom and the quality of our inventory selection. Your recognition of our excellent mechanical service truly highlights our commitment to providing comprehensive automotive care. Thank you for choosing Surprise Ford and for taking the time to share your wonderful experience.

April 29, 2026

Good price, good trade, great interactions after the purchase to accommodate my last minute changes. More

by R_ZIM
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve
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Apr 30, 2026 -

Surprise Ford responded

We are ecstatic to hear about your positive experience with us! Your feedback about receiving fair pricing and a favorable trade-in value means so much to our team. We understand that plans can sometimes change, and we're pleased that our team at Surprise Ford could work with you to accommodate your last-minute adjustments. It's wonderful to know that our interactions after your purchase made a difference in your overall experience. We truly appreciate customers like you and look forward to serving you again in the future.

April 28, 2026

Attentive and knowledgeable. Great full service experience Vinnie made sure I got exactly what I wanted at the end of the day More

by CHRISPMITCHL
Recommend Dealer
Yes
Employees Worked With
Vinnie
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Apr 30, 2026 -

Surprise Ford responded

We are grateful for taking the time to share your experience with us, CHRISPMITCHL. Your feedback about receiving attentive and knowledgeable service truly means a lot to our team. We're delighted to hear that you had such a complete service experience and that our team member was able to ensure you received exactly what you were looking for. Your satisfaction is what drives us to maintain our commitment to providing exceptional service to every customer who walks through our doors at Surprise Ford.

April 28, 2026

All the people did a great job, all is well, they above and beyond. My parents are very happy as well 😊 More

by FOYERIC184
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I delt with Cami
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Apr 30, 2026 -

Surprise Ford responded

We are ecstatic to hear that our team delivered exceptional service that exceeded your expectations. It means everything to us when we can go the extra mile and ensure that both you and your parents had such a positive experience with us. Your satisfaction and happiness are what drive us to maintain our high standards every day. Thank you for taking the time to share your wonderful feedback about the outstanding work our team provided.

April 27, 2026

They always treat me well and they work efficiently which I love. I'll be back again More

by ben86_05
Recommend Dealer
Yes
Employees Worked With
Adam
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Apr 29, 2026 -

Surprise Ford responded

We deeply cherish your kind words about the excellent treatment and efficient service you receive at Surprise Ford. Your loyalty and trust in our team mean everything to us. We understand how important it is to have a reliable dealership that consistently delivers quality service, and we're honored to be that place for you. We look forward to continuing to exceed your expectations and welcome you back anytime.

April 26, 2026

Great job! Xavior did a great job! Was on top of every step and answered questions and requests. More

by GJMOSS31
Recommend Dealer
Yes
Employees Worked With
Xavier
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Apr 29, 2026 -

Surprise Ford responded

Thank you for taking the time to share your wonderful experience with us at Surprise Ford! We are thrilled to hear that you received exceptional service throughout your visit. It sounds like our team member was truly dedicated to keeping you informed at every stage and made sure all your questions and needs were addressed promptly. Your positive feedback about the attentive and thorough assistance you received means so much to us. We take great pride in providing outstanding customer service, and knowing that we exceeded your expectations makes our day. We appreciate your business and look forward to serving you again in the future!

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