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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.4
723 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 723 reviews

May 13, 2026

The deal was right I didn't need to go to other dealerships. They gave good trade value More

by prescottheins
Recommend Dealer
Yes
Employees Worked With
Abdueal
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May 15, 2026 -

Surprise Ford responded

We are thrilled to hear that you found exactly what you were looking for right here with us. It sounds like we were able to provide you with competitive pricing that made shopping around unnecessary, and we're pleased that our trade-in evaluation met your expectations. Your satisfaction with both the deal and the trade value you received means a lot to our team at Surprise Ford. We appreciate you choosing us for your automotive needs and hope you're enjoying your new vehicle.

May 13, 2026

Brent was incredibly patient with us in discussing each truck that we were considering and he was also very knowledgeable. We are very happy with our purchase and really enjoyed our experience with each te More

by KENGLAND0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2026 -

Surprise Ford responded

Thank you for sharing your wonderful experience with us. We're delighted to hear that Brent provided such patient and knowledgeable assistance as you explored different truck options. Your satisfaction with both your purchase and the service from our entire team at Surprise Ford means everything to us. We truly appreciate customers like you who take the time to recognize the dedication our team puts into making each visit a positive one.

May 12, 2026

Made the purchase process very simple. No run around and games being played. Will continue to buy from them More

by MCARROLL14030
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2026 -

Surprise Ford responded

We are honored to hear that your purchasing experience was straightforward and hassle-free. Your feedback about our no-nonsense approach means everything to us. We understand how important it is to have a smooth, transparent process when making such an important decision. It brings us great joy to know that we met your expectations and earned your trust for future purchases. Thank you for choosing Surprise Ford and for taking the time to share your positive experience with others.

May 09, 2026

Very professional, thank you for making buying a vehicle without all the stress. You guys rock.. More

by SHERRYAMSDEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bret and Nick
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May 15, 2026 -

Surprise Ford responded

We are ecstatic to hear about your wonderful experience with our team. It brings us great joy to know that we provided you with professional service and made your vehicle purchase a stress-free process. Creating a smooth and comfortable buying experience for our customers is exactly what we strive for every day. Your kind words about our approach mean the world to us, and we truly appreciate you taking the time to share your positive feedback. Thank you for choosing Surprise Ford for your automotive needs.

May 05, 2026

This dealership has continually exceeded my expectations. The next time that I’m in the market for a car, this will be my first stop. More

by fullerc26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett
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May 07, 2026 -

Surprise Ford responded

Thank you for your review! We are absolutely thrilled to hear that we have consistently gone above and beyond what you expected from us. Your confidence in making Surprise Ford your first choice for your next vehicle purchase truly means everything to our team. We understand how important it is to have a dealership you can trust, and we are honored to have earned that trust through our service. We look forward to welcoming you back when you are ready for your next automotive adventure and continuing to provide you with the exceptional experience you deserve.

May 04, 2026

Great process easy to work with. Facilities is nice and the sales staff are friendly along with financing. More

by Jarrett
Recommend Dealer
Yes
Employees Worked With
Dan Doncea
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May 07, 2026 -

Surprise Ford responded

We greatly appreciate your positive feedback about your experience with us. It's wonderful to hear that our process was straightforward and that working with our team was hassle-free. We're pleased that you found our facilities welcoming and that both our sales team and financing department provided the friendly service you deserved. Your feedback means a lot to us and helps us continue delivering excellent experiences for every customer who visits Surprise Ford.

May 04, 2026

This dealership had exactly what I wanted and made the buying experience a pleasure. Gavin in sales and Bryce in finance were friendly and informative! More

by denajelly1967
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gavin
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May 07, 2026 -

Surprise Ford responded

We are utterly delighted to hear that you found exactly what you were looking for and that your purchasing journey was such a positive one. It's wonderful to know that our team members provided you with the friendly and informative service you deserved throughout the process. Your experience reflects what we strive for every day at Surprise Ford - making sure our customers feel valued and well-informed. We truly appreciate you taking the time to share your feedback about your visit with us.

May 03, 2026

Great Great service, John was very professional and make the process simple Easy deal Outstanding More

by ED_HUGO
Recommend Dealer
Yes
Employees Worked With
John
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May 07, 2026 -

Surprise Ford responded

We are elated to hear about your wonderful experience with us! Your kind words about receiving excellent service truly make our day. We're thrilled that John provided you with professional assistance and made everything straightforward for you. Creating smooth and hassle-free experiences for our customers is exactly what we strive for at Surprise Ford. Your feedback about the outstanding process means so much to our team. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future.

May 03, 2026

The service department has a lot to be desired. I set up an appointment a camera fixed It was told that it would be at least 6 to 8 hours before it would be fixed. It would’ve been nice to know tha More

by BDRESSEL7777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2026 -

Surprise Ford responded

We are disappointed to hear about your recent experience and understand the importance of setting clear expectations regarding repair timelines and wait times, especially when customers plan to remain at the dealership during service. We recognize the importance of communicating accurate timing information in advance so customers can properly plan their visit. Feedback like this is important as we continue working to improve communication and overall service efficiency for our customers. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 for assistance.

May 03, 2026

Only issue I have is the time it takes I left to get my tile and said to have paper work ready for me and took another 2 hour 45min to complete the deal be cause they waited for me to get back to start. More

by HEMI533
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2026 -

Surprise Ford responded

We are glad to hear about your experience with us! We understand that timing is important when completing your purchase, and we recognize that the process took longer than expected while you were away getting your title. Your feedback about the coordination of paperwork preparation helps us identify areas where we can improve our service flow. We truly appreciate you taking the time to share your thoughts, as it helps us work toward making every customer's experience as smooth and efficient as possible.

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