Surprise Ford

Attentive and very helpful, love the environment and the people who work here. Quick and efficient people who work here. Quick and efficient More

My daughter brought her Mustang in for a 10 AM appointment for an oil change. The rep (I forget his name) said it would be done by 1 PM. That sucked but we had stuff to do anyway so we checked her appointment for an oil change. The rep (I forget his name) said it would be done by 1 PM. That sucked but we had stuff to do anyway so we checked her car in and took off. No call to us at 1 so she called them. She gets an answering service and they know nothing. We went to dealership and they haven't even started the service yet. The rep starts whining about how they set him up to fail all the time and the scheduling gets all screwed up and blah blah.they didn't get it done till after 2. Gave her a 25.00 coupon for her next visit. Totally lame! They need to tighten the operation up. More

Stay clear of this dealership. Typical old school sales tactics. I was trying to purchase a 2023 Mach 1 and made an offer at sticker with up to $400 additional for window tinting w Typical old school sales tactics. I was trying to purchase a 2023 Mach 1 and made an offer at sticker with up to $400 additional for window tinting which I thought was more than fair. They messed around for 4 days not providing feedback on my offer and promising I would hear back from them in a specific timeframe that never happened. When I followed up after not hearing from them, I had to speak with 3 different sales reps/managers and re-explain the offer to each of them. At the end of day 4, I told them I was going to work with another dealer if I did not hear from them by the end of the next day. On day 5, they finally advised me they needed sticker plus $2k for the desert protection package. I refused the offer and advised them I would be working with another dealership. I ended up purchasing a similar vehicle that same day at sticker with no add ons and the entire transaction took 1 hour. Look at the volume of poor reviews, they are real. More

Sales people are very non trustworthy. Sold a car out from me after I gave deposit and while I was in process of wiring money to close. Very very poor reputation. Shame on them. Sold a car out from me after I gave deposit and while I was in process of wiring money to close. Very very poor reputation. Shame on them. More

Marissa worked hard to find me the F150 I wanted and get the monthly payment I was looking for. the monthly payment I was looking for. More

Jesse Guajardo Helped me and my wife Find the perfect car for our Family. He gave us Great! customer service and was very Helpful and respectful. Thanks again Jesse great doing buisness with you. for our Family. He gave us Great! customer service and was very Helpful and respectful. Thanks again Jesse great doing buisness with you. More

If it wasn't for all of Marissa's hard work I would have never been able to find the Bronco that I wanted!! Thanks again for all of your great customer service!!! Above and beyond!!! never been able to find the Bronco that I wanted!! Thanks again for all of your great customer service!!! Above and beyond!!! More

Would not recommend this dealer to anyone! I will never do business here again. Long story short, knowing that we traveled 3.5 hours to buy this specific vehicle we were forced to buy add ons I will never do business here again. Long story short, knowing that we traveled 3.5 hours to buy this specific vehicle we were forced to buy add ons of over 4k. Even after I explained that I wasn’t going to drive 3.5 hours for oil changes or paint protection reapplication I was told that I could use the services locally. One of those options was a paint protectant that will void unless it’s reapplied every 6 months. We were told that they would “pair” us up with a local dealer here to make sure that didn’t happen. Now that I’m trying to schedule a follow up to reapply, I’m being told that the person who helped me doesn’t work there anymore and that unless I can drive up to them, I’ll loose the paint sealant that I was forced to buy. Our finance manager kept telling me “we love our military and we’ll take care of you” I’ll make sure to pair you up with someone local and now I’m out hundreds of dollars. I feel like I was taken advantage of. Very misleading way of doing business! I would not recommend. More

Had oil changed today on my brand new f 150 what a joke there is more oil all over the bottom of my truck then there is in the motor lazy techs with no pride I can’t even talk to a manager they tell me the there is more oil all over the bottom of my truck then there is in the motor lazy techs with no pride I can’t even talk to a manager they tell me they don’t have one witch is a joke such a crappy dealership please save your money and go somewhere else More