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Surprise Ford
Surprise, AZ
684 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 684 reviews
March 18, 2026
Do not buy SURPRISE ford- run from Gavin flaherty salesmen and Jesus Garate both without any integrity-we settled on price as I was driving from green valleys to surprise- 2 1/2 hrs away 1/2 hour bef salesmen and Jesus Garate both without any integrity-we settled on price as I was driving from green valleys to surprise- 2 1/2 hrs away 1/2 hour before arriving they sold car from underneath me- they knew I was on road, wife took the dayoff from work 5 hr driving back and forth- I am out money time- Gavin Flaherty salesman said that this standard operating procedure- and has seen multiple time taking more money from a sold car leaving original customers empty handed- I tried multiple times to leave a deposit and was rebuffed, now I know why.GM Nick is complicit it his direction - morally bankrupt and a total lack integrity- If it happened to me, can happen to you DO NOT BUY- from this ford dealership- they specialize in screwing customers- specifically, sales manager, Jesus Garate and car salesman, Gavin Flaherty More
by joe54s
Employees Worked With
Jesus Garate sales manager
Verified CustomerMarch 01, 2026
Camryn went above and beyond super accommodating low pressure made our experience at the dealership amazing been to a few other local dealers and had horrible experiences pressure made our experience at the dealership amazing been to a few other local dealers and had horrible experiences More
by lsx2002
Employees Worked With
Camryn
February 24, 2026
They turned down my original cash offer, which was $234 below Asking price. I left. The next day I got a call from a senior member of the sales staff asking why we couldn't put the deal together. I explain below Asking price. I left. The next day I got a call from a senior member of the sales staff asking why we couldn't put the deal together. I explained what happened and several let's make it work. What was the phone with negotiated with new terms. So I agreed and bought a nice vehicle. They hassled me a bit. More
by d2r51
Employees Worked With
Gavin
February 20, 2026
Very nice atmosphere. Employees were very nice, and helpful. The process was worth the car we got. Employees were very nice, and helpful. The process was worth the car we got. More
by NLA
February 19, 2026
Erica was great to work with. She was helpful, knowledgeable and made the process easy. My husband wasn't happy with the first finance gentleman but the one who finished up the de She was helpful, knowledgeable and made the process easy. My husband wasn't happy with the first finance gentleman but the one who finished up the deal was great (has a bamboo and ZZ plant in his office). I apologize I do not remember the names. More
by MIRANDALEIGH29
Employees Worked With
Erica
