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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.5
748 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 748 reviews

May 21, 2026

Abdueal was a great salesman. He did everything right, even when he was put in a tough position by his sales manager who gave him the initial price of the vehicle and then tried t More

by JOHN.EDGAR14
Recommend Dealer
Yes
Employees Worked With
Abdueal Johnson
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May 26, 2026 -

Surprise Ford responded

We deeply cherish your positive feedback about your experience with us. It's wonderful to hear that your salesman provided excellent service and handled challenges professionally while advocating for you throughout the process. We truly value customers like you who recognize when our team members go above and beyond to ensure a positive experience. Your feedback helps us continue to improve our processes and maintain the high standards our customers deserve. Thank you for choosing Surprise Ford and for taking the time to share your experience.

May 20, 2026

Brett took great care of me, was an easy experience It was fast and easy More

by LOGAN.GOMBAR
Recommend Dealer
Yes
Employees Worked With
Brett Sallas
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May 21, 2026 -

Surprise Ford responded

We are utterly delighted to hear about your wonderful experience with us. It's fantastic to know that our team member provided such excellent care and made everything smooth for you. We truly value feedback about quick and straightforward service, as this reflects our commitment to making every visit seamless. Your experience at Surprise Ford means everything to us, and we're thrilled that we could exceed your expectations with efficient and attentive service.

May 19, 2026

Had a good experience purchasing my new vehicle from Surprise Ford. Happy with my new vehicle. Everyone was very helpful and friendly; made it a pleasant experience. Thank you Surprise Ford and every More

by bearlynne54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni, Morgan and everyone (don’t know all of the names)
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May 21, 2026 -

Surprise Ford responded

We are overjoyed to hear about your wonderful experience with your new vehicle purchase! Your satisfaction with your new car means everything to us. We're thrilled that our team members provided the helpful and friendly service that made your visit so pleasant. It's wonderful to know that we could make this important milestone such a positive experience for you. Thank you for choosing Surprise Ford and for taking the time to share your kind words about everyone who assisted you during your visit!

May 18, 2026

Exceptional service from the moment they responded to my query to the delivery presentation and issue of the keys!! One of the best dealerships I've had the pleasure of purchasing a vehicle from. More

by gannjm
Recommend Dealer
Yes
Employees Worked With
Cami
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May 21, 2026 -

Surprise Ford responded

Thank you for sharing your wonderful experience with us. We are overjoyed to hear that our team provided outstanding service throughout your entire journey, from your initial inquiry all the way to the final key handover. Your recognition of our commitment to excellence during every step of the vehicle purchasing process means so much to our entire team. We take great pride in creating positive experiences for our customers, and knowing that we rank among the finest dealerships you have worked with truly validates our dedication to exceptional customer care. We appreciate you taking the time to share these kind words about your experience at Surprise Ford.

May 13, 2026

Very helpful. Gave great advise on financing and got us a great interest rate. Very simple in and out. More

by PALASITSRONALD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2026 -

Surprise Ford responded

We are excited to hear about your positive experience with our financing team. Your feedback about receiving excellent guidance and securing a favorable interest rate truly means a lot to us. We understand how important it is to have a smooth and straightforward process when making such an important decision. It sounds like our team at Surprise Ford was able to provide exactly what you needed - expert advice combined with an efficient experience. We appreciate you taking the time to share your thoughts and look forward to serving you again in the future.

May 13, 2026

The deal was right I didn't need to go to other dealerships. They gave good trade value More

by prescottheins
Recommend Dealer
Yes
Employees Worked With
Abdueal
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May 15, 2026 -

Surprise Ford responded

We are thrilled to hear that you found exactly what you were looking for right here with us. It sounds like we were able to provide you with competitive pricing that made shopping around unnecessary, and we're pleased that our trade-in evaluation met your expectations. Your satisfaction with both the deal and the trade value you received means a lot to our team at Surprise Ford. We appreciate you choosing us for your automotive needs and hope you're enjoying your new vehicle.

May 13, 2026

Brent was incredibly patient with us in discussing each truck that we were considering and he was also very knowledgeable. We are very happy with our purchase and really enjoyed our experience with each te More

by KENGLAND0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2026 -

Surprise Ford responded

Thank you for sharing your wonderful experience with us. We're delighted to hear that Brent provided such patient and knowledgeable assistance as you explored different truck options. Your satisfaction with both your purchase and the service from our entire team at Surprise Ford means everything to us. We truly appreciate customers like you who take the time to recognize the dedication our team puts into making each visit a positive one.

May 12, 2026

Made the purchase process very simple. No run around and games being played. Will continue to buy from them More

by MCARROLL14030
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2026 -

Surprise Ford responded

We are honored to hear that your purchasing experience was straightforward and hassle-free. Your feedback about our no-nonsense approach means everything to us. We understand how important it is to have a smooth, transparent process when making such an important decision. It brings us great joy to know that we met your expectations and earned your trust for future purchases. Thank you for choosing Surprise Ford and for taking the time to share your positive experience with others.

May 09, 2026

Very professional, thank you for making buying a vehicle without all the stress. You guys rock.. More

by SHERRYAMSDEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bret and Nick
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May 15, 2026 -

Surprise Ford responded

We are ecstatic to hear about your wonderful experience with our team. It brings us great joy to know that we provided you with professional service and made your vehicle purchase a stress-free process. Creating a smooth and comfortable buying experience for our customers is exactly what we strive for every day. Your kind words about our approach mean the world to us, and we truly appreciate you taking the time to share your positive feedback. Thank you for choosing Surprise Ford for your automotive needs.

May 05, 2026

This dealership has continually exceeded my expectations. The next time that I’m in the market for a car, this will be my first stop. More

by fullerc26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett
Report | Print
May 07, 2026 -

Surprise Ford responded

Thank you for your review! We are absolutely thrilled to hear that we have consistently gone above and beyond what you expected from us. Your confidence in making Surprise Ford your first choice for your next vehicle purchase truly means everything to our team. We understand how important it is to have a dealership you can trust, and we are honored to have earned that trust through our service. We look forward to welcoming you back when you are ready for your next automotive adventure and continuing to provide you with the exceptional experience you deserve.

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