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Susan Schein Automotive

Pelham, AL

4.1
793 Reviews

3171 Pelham Pkwy

Pelham, AL

35124

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Showing 793 reviews

August 16, 2022

Everyone was very easy to work with and the process was made simple. Thanks for a smooth buying process! More

by eec1286
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rivera, GREG WEBB, Shane Locke
August 15, 2022

There was an issue with the tires that nevet got resolved when i was at the store. They took it to where they buy their tire shop and had it aligned. Turns out after i got home and checked it out. They h More

by rrworrall
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rivera, GREG WEBB, Shane Locke
August 14, 2022

Great service, they didn’t try to sell me parts I didn’t need. The price was fair. I had an electrical problem, they took the time to diagnose the problem and fix it promptly. More

by davistr55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept. was outstanding.
August 13, 2022

They were good as far as making the sale. But the service department apparently needs help. Its taken a week to change oil clean up inside vehicle and install new tires. Even though Ive bough More

by sealstim11
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Curtis Purham, ZAC ROGERS
August 13, 2022

Very quick, and knowledgeable about what they do. Also everyone is very friendly, and try their best to get you what you want. Thank you so much. More

by Memorysmom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rivera, GREG WEBB, ZACH WHITTEMORE, Octavia Twitty
August 12, 2022

Great, Professional Service. The Are Not Deceitful Like Other Care Salespeople. Carlos Is Patient And Friendly. I Highly Recommend & Will Be Back In The Future. More

by Rs98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rivera, STEVEN KAGIA, Octavia Twitty, CARLOS LONDONO
August 10, 2022

Great service friendly team. Would suggest a status text notification to let the customer know the status of the repairs. More

by CryptoNupePhD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis 5 , David Rivera, JEREMY BLALOCK, GREG WEBB, Shane Locke, ZAC ROGERS, ZACH WHITTEMORE, STEVEN KAGIA, Octavia Twitty, CARLOS LONDONO
August 08, 2022

En mi opinión cumplió con mis expectativas y por lo tanto considero que fue excelente More

by elvin.quezada22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ZAC ROGERS, CARLOS LONDONO
August 05, 2022

He’s a GREAT salesman went above and beyond my husband and I are very happy with our purchase. THANK YOU SO MUCH CARLOS!!! More

by Shannon_nelson32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ZAC ROGERS, CARLOS LONDONO
August 05, 2022

Carlos was extremely nice from the first moment I stepped into the dealership office till the final sale. He explained everything thoroughly and is very knowledgeable. He’s a great asset to the dealership. W More

by YQ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD in the service center gets 5 stars., David Rivera, CARLOS LONDONO