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Sutherlin Nissan Vero Beach - Service Center
Vero Beach, FL
217 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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217 Reviews of Sutherlin Nissan Vero Beach - Service Center
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October 23, 2018
Recall Issue I learned of a recall on my 2017 Murano via he internet. I called the dealership and was given a timely appointment to bring in the car. It was determ I learned of a recall on my 2017 Murano via he internet. I called the dealership and was given a timely appointment to bring in the car. It was determined that my car did require replacing the defective part. The part was not available at the time of the inspection. I was provided with a new loaner car pending receipt of the part. The repair was completed and all is well. Good service! More
by elsimiele
Verified CustomerEmployees Worked With
Eric Guzelf
Helpful October 23, 2018
Customer summay report You guy's have great service efficient on reminders regarding to my car and i wanna thank you giys for everything and it's a please doing business wit You guy's have great service efficient on reminders regarding to my car and i wanna thank you giys for everything and it's a please doing business with you guys. More
by SEMIAUTO5859
Employees Worked With
Boyse Medina
October 20, 2018
Easy! Making the appointment with one phone call was easy. I got the date and time I requested. Having the service done was easy. I sipped hot coffee whi Making the appointment with one phone call was easy. I got the date and time I requested. Having the service done was easy. I sipped hot coffee while the techs did their thing, then washed my car. Very nice, very easy! More
by johnlovkay
Employees Worked With
Eric Guzelf
October 20, 2018
Great Service I was so impressed with the outstanding service that I received at Sutherlin Nissan of Vero Beach that I now have them service my GMC Yukon, Ford Must I was so impressed with the outstanding service that I received at Sutherlin Nissan of Vero Beach that I now have them service my GMC Yukon, Ford Mustang and Toyota Camry. The mechanics do a phenomenal job, the service advisors are very informative and the service manager is very friendly and involved with the entire process. They even wash and vacuum the vehicles when they are finished, it couldn’t be any better. If you are looking for a great service department look no further. More
by Theo70
Employees Worked With
Richard, Katrina, Eric Guzelf
October 20, 2018
Amazing Service!! Right from the very first phone call they were very friendly and helpful.. Without an appointment and the service department being very busy, they w Right from the very first phone call they were very friendly and helpful.. Without an appointment and the service department being very busy, they were still able take in my car and get it serviced and back on the road in no time!!! More
by grod3213
Employees Worked With
Princess Colon at Service
October 19, 2018
Diagnosis They insisted it was a brand new part installed by someone else. Pushed extra diagnostic tests and a part for a false repair. 900. For labor and a 150 They insisted it was a brand new part installed by someone else. Pushed extra diagnostic tests and a part for a false repair. 900. For labor and a 150 part. For a 40 repair. I can’t wait to share this on social media More
by LORRAINESD
Employees Worked With
Katrina , Eric Guzelf
October 18, 2018
Service call The initial response was good from the shop sales help. I would use this service department again, ty Dawn in the accounting office was very helpful. The initial response was good from the shop sales help. I would use this service department again, ty Dawn in the accounting office was very helpful. More
by JENNKLOCK
Employees Worked With
Service desk guy, and dawn from accounting
September 07, 2018
Went for simple oil change I received a coupon in the mail for oil change...needed it soon...had a few hundred miles to go so I called and made apptmt for early...7:45 am. I got I received a coupon in the mail for oil change...needed it soon...had a few hundred miles to go so I called and made apptmt for early...7:45 am. I got there 7:40...told the girl needed simple oil change & my left blinker bulb was out. 2 hours later...after numerous trips to her desk & numerous promises and apologizes, I FINALLY got out of there....was like a really bad dream. I didn't request anythg else but they told me my O ring was leaking...cost for part was $60 but with labor, it would be $360 plus tx. Ok...pass for now. Then they said cost of blinker bulb was $10 but with labor, would be $60....xxx. Then they gave me a bill for $214... For an oil change??? Ok..mistake. Took another 10-15 minutes to get a new bill! I asked for a manager after being so patient....no-sorry...he's very busy....NEVER AGAIN. More
by Susan
Employees Worked With
Sabina & a cashier
August 13, 2018
Excellent service people. I would certainly recommend this dealership to anyone. I was having a problem with my car not starting consistently. Eric (mgr) & Eli were more than I would certainly recommend this dealership to anyone. I was having a problem with my car not starting consistently. Eric (mgr) & Eli were more than helpful. They lent me a car to use as my husband is seriously ill & I need transportation. They were very patient & kept me in the loop as far as the problem went. I have to say I have never met a service dept more accomodating than this one. They will have my business as long as I'm able to drive. Katherine Catoggio More
by katie1760
Employees Worked With
Eli ...don't know last name, Eric Guzelf
May 20, 2018
Do you honor your commitment that you post on the back of e On The back of every invoice the slogan seems to be operating a dependable service business requires organization, competent management, and a subs On The back of every invoice the slogan seems to be operating a dependable service business requires organization, competent management, and a substantial capital investment. I also remember it being said that at Sutherlin Nissan, your total satisfaction is our number one goal. I Bobby Morgan would like to give you the chance to honor that Commitment by helping me Resolve my issue with a recently purchased Brand New automobile from your dealership. I purchased a brand new 2018 Nissan Sentra on February 8, 2018. On March 14, 2018 just barely over a month later, this vehicle stalled out while entering onto the highway and had a slight vibration underneath the drivers seat and the front end of the vehicle. The vehicle was brought in for service in which they stated they could not find anything wrong with the vehicle but did rotate the tires. Within a week or two later the vehicle began to Vibrate even more when driven speeds of 65 to 70 mph. Now! Just one month later, the automatic emergency braking system/crash warning lights have all come on at least 15–20 times ( Photos to prove it) even when the vehicle is at zero mph. I am an account manager myself and I deal with clients on a daily basis so therefore I do believe in the chance to rectify a situation. On May 18, 2018 after just having had enough with this vehicle and not feeling safe for me or my family to drive it, this is what I was told by the service manager… 1) it was the roads being driven on causing the vibration. Not sure about that since we all here in Florida drive on the same roads 2) it was a bug covering the warning sensor causing the warning lights to come on which immediately came back on within 45 minutes of leaving the dealership today even after I was told it was fixed. 3) maybe having the tires changed could have caused The vibration in which I had NOT gotten my tires changed other than when I first brought the vehicle in for service after only having the car for only one month and it was done by Sutherlin Nissan 4) Lastly, they just didn’t know and I could take MY $23,000 BRAND NEW VEHICLE somewhere else for a second opinion. Amazing!! There should be a level of comfort/ confidence when purchasing a brand new car or if not we all could just go down the street to a local buy here pay here and roll the dice. I was considering taking legal actions first thing Monday morning But decided that I would like to see if Sutherlin Nissan would honor their commitment which you post on the back of your invoices. The only bright side to this whole ordeal if you could say it would be my sales person Miguel and Mr. Aaron DiMarco who both were outstanding even down to the car detailing folks in the back. I do understand that the customer may not always be right but the customer does have a RIGHT to be heard and treated fairly. If it is found that the customer is right then He/she should be treated fairly and made whole by having the wrong made right. This WILL be the third and final Nissan I ever purchase. Thank you kindly, More
by Bobby M
Employees Worked With
Aaron D'Amico, Miguel Salinas
