Sutherlin Nissan Vero Beach - Service Center
Vero Beach, FL
217 Reviews of Sutherlin Nissan Vero Beach - Service Center
Transfer of Corporate Leased vehicles Our recent experience at Sutherland Nissan was very professional and went very smoothly. We worked with Aaron D’amico and he could not have been more Our recent experience at Sutherland Nissan was very professional and went very smoothly. We worked with Aaron D’amico and he could not have been more helpful . He was extremely polite, very professional and straight forward. More
Lousy communication and empty promises I bring my vehicle to Sutherlin Nissan of Vero only because my car is still covered under the warranty. However, every time I bring my vehicle to the I bring my vehicle to Sutherlin Nissan of Vero only because my car is still covered under the warranty. However, every time I bring my vehicle to the service department there is a problem with communication. The last time I brought my vehicle in I told them what the problem was. They had it for three days and told me it was fixed I got it back that weekend and it still gave me the same problem on Sunday. I have scheduled service for today and I requested a loaner vehicle because I have a two-year-old. One cannot expect him to behave waiting around in the service department. I was assured that a loaner would be waiting for me when I arrived. I called on my way in to confirm that they would have a vehicle. I was told "sorry, no, we don't have any loaner vehicles available right now". So now I am left with my two-year-old to go back home and not get my car serviced because they apparently do not care about customer service and communication. I work for a living and Fridays are my only day off to get things like this done so I'm hoping they call me today to let me know they have a vehicle to loan me so I can bring mine in for service today. More
Outstanding Went in to have engine work done, with in 1 business day it was done, although I'm not sure what was truly wrong, I know they fixed it. Hasn't had a h Went in to have engine work done, with in 1 business day it was done, although I'm not sure what was truly wrong, I know they fixed it. Hasn't had a hickup since then. They got us a loaner car before leaving the car lot for the length of time needed to fix it. Now, the detail job made our truck look like it just came off the production line. I am impressed to say the least. It's been about a week now and the detail is still holding up. I'll be back next time it needs anything. More
Can I give zero stars Service manager can't give you a quote without a VIN number. I was in need of battery connector, which got broke on my car. He can give you perishable Service manager can't give you a quote without a VIN number. I was in need of battery connector, which got broke on my car. He can give you perishable part quotes or price without a VIN number, because they are so many....really dumb xxx? For a battery connector you need the VIN nmber? I've called Nissan of Melbourne, and within 2min I got the price, the part, everything, and NO VIN number. Drove over there picked it up, went home , and installed. Maybe he believes that everybody is xxxxxxxx like he is. Yes its you Howard H.Raugh III, parts manager. I've also asked the service consultant why does the 2012 Altima has the fuses on + of the battery? He does not know. Why should I waste my time with this dealer? crazy answer, crazy requests to perform service. Can I give zero stars, or better yet ...minus? More
Better service than I expected. Thomas Bjorklund Exceptional . He deserves a more responsible position and a pay increase. Mark, the technician took the time to explain the problem with my vehicle and what need . He deserves a more responsible position and a pay increase. Mark, the technician took the time to explain the problem with my vehicle and what needed to be done to satisfactorily fix that problem. All things considered I am very pleased this well run, courteous and efficient dealership. Steve Sadlek More
MY FIRST SERVICE Oil change went as smooth as silk. My advisor, Russell, was a gentleman and a scholar. Bought my Altima in July '15 and couldn't be happier. Oil change went as smooth as silk. My advisor, Russell, was a gentleman and a scholar. Bought my Altima in July '15 and couldn't be happier. HATS OFF TO SUTHERLIN More
Great Car Buying Experience The experience was pleasant, the usual going back and for with the sales manager. Felt I received a fair price for my new car and trade in. After th The experience was pleasant, the usual going back and for with the sales manager. Felt I received a fair price for my new car and trade in. After the sale the sales person was very helpful with transfering my belongings from the old vehicle to new car. More