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Sutherlin Nissan Vero Beach - Service Center

Vero Beach, FL

3.7
217 Reviews

217 Reviews of Sutherlin Nissan Vero Beach - Service Center

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March 19, 2019

Basic tire rotation and oil change. Once a year, I schedule to have this work done before departing north.. A minimum of 2 hours for the last 3 yrears on my 2017 Murano. This year no exc More

by BROWNSLKROOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot the name of the employee.
Mar 30, 2019 -

Sutherlin Nissan Vero Beach responded

Thank you for sharing.

March 19, 2019

Oil change I was extremely pleased with my service and especially my service tech. He was so helpful with my coupon and offered me a complimentary car wash. Firs More

by ANNAHWRIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name but young avg build younger boy.
March 17, 2019

Great People with Excellent Customer Service I love coming to Sutherlin Nissan, because they really know how to take care of their customers! Every time I had an issue, minor or major, they went More

by Brian Branch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Shatley 5-Star Service Advisor, Camille Stone
March 17, 2019

A good experience The people that helped me were great. I am very pleased with my visit. I will return in the future for my auto needs and services. More

by SW.SWEETLADY1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Stone, Joseph Veltri, Javier Acevedo
March 17, 2019

Satisfied Same as usual. I won't be told how many words I have Ave to put so I won't be doing the survey again. How dare you More

by MAX.KERNICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TEDDY HEFLIN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Salinas, Eric Guzelf
March 16, 2019

Excellent! Came in for an oil change as a drive in on end of day Friday without an appointment, and they accommodated me within an hour and washed the car and va More

by KIM.CHAUNCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TEDDY HEFLIN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas from maintenance was very accommodating and attentive to letting me know progress of car. , Laz Lopez, Melisa Sweet, Eric Guzelf
March 16, 2019

good service Although I had an appointment for 9:30, I didn't leave till 12:30 due to a window recall. I also had an oil change and tire rotation done. My only p More

by calabashmt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Dupree, Dino Glykas
March 14, 2019

Oil Change and tire rotation My appointment was 2:30, left at 5:30. Lady that checked me in fabulous! Small waiting area. Heard two employees cursing one used “F....” More

by SHARONWGREER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember their names. One man behind service desk used “F” word
Mar 15, 2019 -

Sutherlin Nissan Vero Beach responded

We are deeply concerned by your experience recently with our service department and your visit. While highly out of the ordinary, it does not diminish the serious nature of the issues your experienced or actions taken by our management team to take corrective measures with all future customers. We appreciate the feedback. Please note you may stop by ANYTIME for a complimentary car wash and please retain a copy of this email for a FREE oil change the next time your vehicle requires service. Again, we apologize and look forward to working hard to earn your business in the future.

Mar 15, 2019 -

SHARONWGREER responded

I was wrong saying the man who used the F word was from the service department. It was the parts guy, sorry for my error! Once again the Black lady who checked me in was Fabulous, smiling and kind! My car was parked way out in parking lot, I walk with a cane , she went out and bright the car to me. Very much appreciated Sharon Greer

March 13, 2019

Great Service Great service friendly staff and great product!! Nissan is a great product!!! Very willing to help and listen especially when you’re worried about any More

by natmarie82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Stone, Eric Guzelf
March 10, 2019

Oil change and tire rotation They great costumer service and the employees are very polite and keep you informed of everything is going on with your car, they washed my car for fr More

by NATYMARIN15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laz Lopez, Eric Guzelf, Simon Robles
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