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Sutherlin Nissan of Orlando
Orlando, FL
1,721 Reviews
Thank you for choosing Sutherlin Nissan Orlando. We know you have many choices while shopping for an automobile in the Orlando area. Our goal is to provide you with a shopping experience not typical of other automobile dealerships. We are family owned and have been in the car business for over 40 years. We are new to the Orlando area but we plan on bringing the same philosophy that has made us successful in every market we do business in. We provide a great customer buying experience and we pay particular attention to complete customer satisfaction. If at any moment during your visit we fail to meet these high standards please ask for me I am in the dealership every day or email me with your comments.
Thank you.
Your friend in the car business.
U.S. Marine
G.M.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,721 reviews
November 02, 2011
Our family car finally bit the dust after 6yrs. We took our car to our dealership where they told us we needed a new transmission and a few other things were wrong too. After evaluating our situation we d our car to our dealership where they told us we needed a new transmission and a few other things were wrong too. After evaluating our situation we decided it was time to trade her in. We spent many hours looking online at different SUV’s when I came across the Nissan Armada from Sutherlin Nissan. We had never driven one before and didn’t know what to expect. The truck was beautiful and had loads of features but the one we really wanted, Leather Seats. It was priced in our range but still we really wanted leather. As parents of 2 boys and foster parents of a baby girl we know how easily spills can happen. But we were running out of options and we needed to get a new car on Halloween day of course. When my husband called about the truck there was currently a customer trying to work a deal on it. My husband explained that we needed something bigger than the Explorer that was dying and that our car needed lots of repairs. Tommy said someone would call us back if the deal fell through. 15min later we got the call to hurry on over the truck was still available. Since I am the primary driver, John and I took the car out for a test drive while my husband and kids stayed behind and started some paperwork. Just sitting in this truck was awesome. Once I turned it on and drove it for 5min I was hooked. Everyone was so nice and helpful. There weren’t any pushy sales guys or haggling over price. They were very upfront about everything and even asked us what we were hoping to get for our trade. While we waited to do the paperwork we were told at the end of the deal we could spin the prize wheel. The wheel included prizes such as iPod shuffle, GPS, $100 or $200 cash, make your first payment and then the ultimate prize, a trip to Italy or $2500 cash. As we waited we dreamed of winning the $2500 and using some of it to put leather seats in our new truck. Once the paperwork was all done we were surrounded by the staff as we went to spin the wheel. They were clapping and cheering me on. I spun the wheel and held my breath. As it slowed down I could see the $2500 cash slowly come around but didn’t think it would make around to that. BAM, I hit the grand prize and won the cash. WOW, I have never won anything before. Everyone was jumping for joy with us. When U.S. came over and asked if we wanted the trip or cash we just said leather seats please. No problem he said. We will figure out how much that is and give you the left over cash. The next day I got a call from Tommy that I could bring my car in Wed and they would do my seats. He arranged for a loaner car and took excellent care of us. Edgar also was great in getting the loaner the right size to fit our families needs. Thank you so much to everyone for being so wonderful during this process. I have never bought a car with such ease. You have made lifetime customers of us. FYou guys ROCK! More
by happyfamily5
Employees Worked With
Tommy, Edgar, John, Woody
Helpful October 29, 2011
My experience was great! I knew what I was looking for after doing extensive research and John, my internet sales manager, responded very well to my requests and didn't try to steer me through an annoying after doing extensive research and John, my internet sales manager, responded very well to my requests and didn't try to steer me through an annoying process. He went out of his way to take care of me at each step of the purchase. The manager, gave me a great price and I'm happy with the vehicle I bought. Go see them. Thank you guys so much. I left with a life time warranty for my vehicle. And we purchase and completed the process within two and half hours. WOO-OOH!!!! ;P WE HAVE ALWAYS BEEN LOYAL NISSAN CUSTOMER SINCE 2000 AND WE HIGHLY RECOMMEND YOU GUYS TO ANYONE.... ;P WE DON'T BUY ANY OTHER VEHICLE BUT NISSANS, WE LOVE THEM!!!! More
by VLZVG
Employees Worked With
John Leone and Steve Quach
October 26, 2011
Visited every dealer in Orlando, all makes and models, ended up at this dealership because of the treatment from word go. I am in sales an can not remember being treated or treating people this way. I hav ended up at this dealership because of the treatment from word go. I am in sales an can not remember being treated or treating people this way. I have learned a lot. Thanks John. Nissan from now on. Sutherlin customer for good. More
by carl wupperman
Employees Worked With
John {internet Mgr} US Marine {GM}
October 25, 2011
THE SERVICE WAS TERRIBLE! I don't usually take the time to write a review about a business, but my experience with Sutherlin Nissan was that bad. This place is the perfect example of why people hate car sa to write a review about a business, but my experience with Sutherlin Nissan was that bad. This place is the perfect example of why people hate car salespeople. They were extremely pushy and just kept asking "what will it take to make a deal?". When we got our first price "estimate" on a car we liked, there were no discounts included even though their website showed $5,000 in rebates. When we asked about the rebates, the salesmen said "that rebate is on a different car". We then showed him the ad and he said "oh". So if we hadn't known about the ad we would have paid $5,000 more for the car because this guy wasn't being honest! They treat you like your just a number not an actual human being. If you want to spin a wheel and get treated like garbage then this is the place for you. More
by FeistyRed8
Employees Worked With
N/A
October 07, 2011
Steve Quach(and everyone there actually!) was friendly and very pleasant to work with! He stayed in contact with us and made sure that the car we were coming there to look at was ready for us when we got and very pleasant to work with! He stayed in contact with us and made sure that the car we were coming there to look at was ready for us when we got there (We drove to Orlando from St. Pete)!! They were willing to work with us so we were able to drive home our new car that day! I would highly recommend coming to Sutherlin Nissan, and we would definitely buy from there again. Steve was a huge help, and we are so thankful that we came to this dealership! Thanks Steve and Sutherlin Nissan! We had a great overall experience :) More
by rs8602
Employees Worked With
Steve Quach
September 30, 2011
My experience was great! I knew what I was looking for after doing extensive research and Tobic, my sales person, responded very well to my requests and didn't try to steer me through an annoying process. after doing extensive research and Tobic, my sales person, responded very well to my requests and didn't try to steer me through an annoying process. He went out of his way to take care of me at each step of the purchase. Tim, the manager, gave me a great price and I'm happy with the vehicle I bought. Go see them. More
by chadturnbull
Employees Worked With
Tobic for Sales, Tim Moody for Manager
September 26, 2011
The expierence was great, My family has bought multiple cars at sutherlin, and also my fiance's. So i went with my father and fiance to look at a used 2008 nissan altima, I worked with Gio and Jason, they cars at sutherlin, and also my fiance's. So i went with my father and fiance to look at a used 2008 nissan altima, I worked with Gio and Jason, they were both very nice, a helpful. I Loved the car but i was just a bit disappointed when I got home I saw the car was on there website for a signifactly lowered price then what they sold it to me for. Theres no prices on the physical vehicle so a customer can know what the cost is, they give you the price after you tell them how much you have and are willing to spend. Over all weve gone to this dealership for years so i DO recommend it, but i would advise future shoppers to check the prices before they go to the dealership! thank you More
by Nunezja
Employees Worked With
Jason
September 21, 2011
George Fata is the pinnacle of customer service- gregarious, friendly and helpful. In fact, there had actually been a mistake with my parts order, and it was taken care of the way these things shoul gregarious, friendly and helpful. In fact, there had actually been a mistake with my parts order, and it was taken care of the way these things should be: promptly, painlessly, and with no cost to the customer. It was very refreshing, and I wish his eagerness to provide great service carried over to more individuals in the business. In fact, he even brought me in to meet the owner, upon learning that I was car shopping. Unfortunately, at that point my experience with the car salesman who worked with me, Thomas, was so unsavory that I feel an obligation to mention it here. I felt uncomfortable, put down, and almost bullied by classic car-salesmen techniques. After our interactions, I actually felt bad that it was only in my budget to consider pre-owned vehicles, and at one point he said to me, "Well, if you want to walk away from [owner's name]'s generosity, then so be it." I couldn't wait to leave the place, and I found it hard to believe that it was such a bad and exhausting experience. Notice, however, that I still rate the Sutherlin Dealership with good customer service and overall decency, based not on my interaction with this one representative, but with the owner and other staff that I met, which was commendable. More
by thehappypencil
September 19, 2011
I purchased a Nissan 370Z Touring w/Sport Package over two and a half years ago. Since purchase of the vehicle, I've always adhered to the manufacturer/dealer recommended maintenance schedule. While the two and a half years ago. Since purchase of the vehicle, I've always adhered to the manufacturer/dealer recommended maintenance schedule. While the vehicle was still under warranty (3 years or 36,000 miles), I'd get all scheduled maintenance completed at the dealership. Since the car is no longer under warranty (I've driven 41,500 miles), I take it to a service shop that is closer to my residence for basic service (i.e., tire balance, oil change and filters). If any major service would be required, I'd take it to the experts (the dealership). A couple of weeks ago, I noticed a difference in the response of the clutch. I took the car to my service shop and questioned the service manager. He stated that there was probably air in the system and that it needed to be bled. The shop bled the system and test drove the car. The technician that performed the work stated that the clutch felt fine and the car was in good working order. However, to me the clutch still felt funny (I drive the car everyday). About a week later, the clutch stuck to the floor and I had to return it my lifting with my foot. I immediately took the car to Sutherlin Nissan Orlando and explained the issue to the Service Representative, Carlos Quinones. I also voiced my concerns to the Service & Parts Director, Ray Powers. I left the car at the dealership and returned home. Shortly after, I received a call from Carlos stating that there was indeed an issue with the clutch. The full scope of the repair would not be known until further examination of the system was completed. I told Carlos to order the parts needed for the repair. Since this was the Friday (September 2, 2011) prior to Labor Day, it would be a couple of days before the repair would be completed. The next day (Saturday), I received an unexpected call from Carlos. He stated that the Master Cylinder needed to be replaced and that Sutherlin Nissan Orlando would perform all the required repairs to my vehicle at no cost to me. I was totally speechless and at the same time I could not thank him enough. When I arrived at the dealership, Carlos and I went for a test drive and she (my car) responded like new. I am very pleased with the service after the sale that I received from Sutherlin Nissan Orlando. I understand that they did not have to do what they did for me – but they did. Again, I would like to thank the technicians that performed the repair to my vehicle, Carlos Quinones, Ray Powers and U. S. Marine the General Manager of Sutherlin Nissan Orlando. /s/ Al Lawson (Zlaw) More
by Zlaw
September 19, 2011
After shopping around for the past few months I finaly purchased a new Maxima from Sutherlin Nissan Orlando. This was by far the best experience I've had with a car dealership. They made me feel like they purchased a new Maxima from Sutherlin Nissan Orlando. This was by far the best experience I've had with a car dealership. They made me feel like they were trying to help not just make a sale. More
by Dave Banks
Employees Worked With
Tim Moody
