Sutherlin Nissan of Orlando

I had to go back 6 times. The service that I purchased which I thought was premium was substandard. I did a 90K mile service & switched a new key cylinder, I was upsold for The service that I purchased which I thought was premium was substandard. I did a 90K mile service & switched a new key cylinder, I was upsold for a brake pad which I also purchased. I haven't gone far after picking up the car, the battery is dead. Had to wait 2 hours to tow my car, leave the car back to Nissan, and come back the next day to find out that the batter needs changed. Not sure how the 16-point inspection works I guess the battery is not part of it. Got my car back after paying again. After driving a couple of miles, I headed out and parked my car, went back to my car, and noticed that the key cover got loose when I open it. Of course, the service is already closed. I appreciate the manager Geo listening to my concerns & personally checking my car. He promised to have it taken care of on Monday. They are supposed to come to my office, pick up my car, and return it to have it fixed, again. I am not sure if this is going to happen. They lost my confidence and trust. Let me know if 1 star is not appropriate in this situation and I will be happy to change it. More

Isaiah, always, was great. He explains everything, patient, has customer's best interests at heart. Thanks. He explains everything, patient, has customer's best interests at heart. Thanks. More

Always a great experience and great work. Johnny and team know exactly what my vehicle needs to keep in like-new condition. Johnny and team know exactly what my vehicle needs to keep in like-new condition. More

I found Isaiah to be professional and efficient in our interaction. He understood the reason for my visit and did everything I requested. I have been a customer at Sutherlin Nissan for over ten years for interaction. He understood the reason for my visit and did everything I requested. I have been a customer at Sutherlin Nissan for over ten years for the quality of their product and service, and plan to continue. More

Our 2014 minivan was going to cost more than the vehicles worth to get the A/C fixed. It was time to trade it in and made the stop to Sutherlin Nissan on East Colonial. Fantastic experience, in and out in ab worth to get the A/C fixed. It was time to trade it in and made the stop to Sutherlin Nissan on East Colonial. Fantastic experience, in and out in about an hour. Jimmy Rodriguez gave us top-notch, no-pressure service and valued our time. Thank you Sutherlin for our Nissan Frontier! More

Great service. John Barrington was very helpful and recommended a few maintenance findings by their team, which was taken care in moment. John Barrington was very helpful and recommended a few maintenance findings by their team, which was taken care in moment. More

Scheduled appointment was easy. I arrived at my appointment time. They service representative described the procedure and expected time and it was completed less than that. They had I arrived at my appointment time. They service representative described the procedure and expected time and it was completed less than that. They had a nice and clean waiting area that offered WiFi. All went well. More

Johnny Barrington’s service at Sutherlin Nissan is the best! And the entire service team is excellent. That’s why I’ve been coming back for years of service to Johnny on my Nissans … five stars all the wa best! And the entire service team is excellent. That’s why I’ve been coming back for years of service to Johnny on my Nissans … five stars all the way. More

Overall very satisfied with the services offered at the showroom along with their flexibility to accommodate the needs. showroom along with their flexibility to accommodate the needs. More

The service rep was very knowledgeable and courteous. The car was ready when promised and same price quoted. The car was ready when promised and same price quoted. More