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Jennifer Manring
Jennifer Manring at Suttle Cadillac

Jennifer Manring

Service Manager

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

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4.6
46 Reviews
4.6

46 Reviews

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46 Reviews of Jennifer Manring

November 04, 2026

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Employee Rating

I was out of town and my check engine light came on. Contacted service and got Lawrence. Explained my situation and he asked how soon I could get there. He told me me to come in and they got me straigh More

by Ms. Kitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lawrence

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Nov 04, 2026

Suttle Cadillac responded

Our service team was happy to help with the check engine light on your Cadillac CT4 while you were out of town. We're glad everyone helped you feel welcome and supported during a stressful situation.

November 03, 2026

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Employee Rating

Collision center always does great work. Highly recommend Doug Carter. His professionalism is top notch. More

by DSTAPLES5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 03, 2026

Suttle Cadillac responded

Your recommendation means a lot to our collision center team. We’re pleased you’ve been consistently happy with the work on your Subaru Forester and the high standard of service you’ve received.

November 03, 2026

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The communication regarding my vehicle was extremely poor, in addition to being notified when my car will be ready, but then being told after I called to find out the status that it would be ready on a More

by Rdjs67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 04, 2026

Suttle Cadillac responded

Good Morning and I sincerely apologize that there was a lack of communication during your visit. We do use a Text Messaging System as well as Phone Calls to keep our customers abreast of the progress of the repairs. I do hope you will let me know the Name the vehicle us under so I can find out what system failed. This information will help us adjust our systems and prevent further communication issues. Please email me at jim.blankenship@suttlemotors.com and please let me help. Jim

October 31, 2026

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Employee Rating

Didn’t like price for brake pad kit, price for rotors was good. I misunderstood the quote when given me before the service. Premium brake pads run $48.00-$58.00 anyplace. More

by kahleys182
Recommend Dealer
No
Print
Nov 02, 2026

Suttle Cadillac responded

I am sorry you felt that we would not provide a very competitive value concerning Brake Pads. I am positive we are very competitively priced for our Brake Components and would appreciate it if you can please let me know exactly where you can find the Pads you were quoted at a lesser price. We will meet or beat our competitors pricing every time on the same item. Please email me at jim.blankenship@suttlemotors.com with the information and after verification, we will be happy to adjust our pricing. Thank you for the information! Jim

October 30, 2026

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Employee Rating

In/out was quick and efficient. Would like to have WiFi in waiting area so that I can work while I wait. There weren’t instructions on how and if WiFi could be used. More

by susan.towler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2026

Suttle Cadillac responded

We're pleased your service visit for your Cadillac CT5-V went smoothly and without delay. We also understand that clear information about WiFi availability and access in the waiting area would have helped you work during your visit.

October 29, 2026

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Employee Rating

I had a great experience at Suttle motors. Everyone was very perfessional & the transaction was very quick. More

by Wfrobins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Dawson, Jon Meadows, Keith Felton, Samantha Brink

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Oct 29, 2026

Suttle Cadillac responded

We're pleased the service on your Ford F-150 was handled efficiently and that our team made such a positive impression. Thank you for the five star rating!

October 27, 2026

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Employee Rating

Always pleasant, efficient, exceptional service, personable, JD Holland and Thomas with the Green team are wonderful More

by marshallcross63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JD Holland

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Oct 27, 2026

Suttle Cadillac responded

Your recognition of our Green team means a lot to us. We’re pleased the service on your Chevrolet Tahoe is consistently prompt and welcoming.

October 23, 2026

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Employee Rating

The process was seamless from check in. Suttle updated me all the way through. That made it very convenient for me so I could plan accordingly. More

by ANTGERJOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: (The Shuttle driver was very nice and courteous.

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Oct 23, 2026

Suttle Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Suttle Cadillac.

October 21, 2026

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Employee Rating

Excellent customer service. Easy in…easy out. They take great care of me every time I go there. More

by dclundin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 21, 2026

Suttle Cadillac responded

Your note about the quick check-in and check-out process for your GMC Acadia highlights how our service department prioritizes efficiency. Knowing you feel well cared for each time you visit means a lot to our team.

October 20, 2026

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Employee Rating

Confusion And uncertainty Had a lot of questions. And had some problems Manger helped and then understood. More

by Pepofyork
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony.

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Oct 21, 2026

Suttle Cadillac responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

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