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Suttle Cadillac

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
382 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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12525 Jefferson Avenue

Newport News, VA

23602

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Showing 382 reviews

July 21, 2026

Friendly, efficient service done in a timely manner. They don’t try to sell you unnecessary services. More

by mizelhahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 20, 2026

I always receive great customer service from the team. This dealership is very reliable and will continue to receive my service. More

by BROWNKATIEANN
Recommend Dealer
Yes
Employees Worked With
Perry
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Jul 20, 2026 -

Suttle Cadillac responded

Thank you for sharing your kind words about our service team. We appreciate your ongoing trust in us to maintain your GMC and look forward to caring for your vehicle again.

July 20, 2026

Very nice atmosphere ? ? Very nice atmosphere and courteous also the waiting area has nice snacks ?? More

by Taronaleebaileysr
Recommend Dealer
Yes
Employees Worked With
Green Team
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Jul 20, 2026 -

Suttle Cadillac responded

Delighted to hear our atmosphere and courteous service made your visit enjoyable. We’re glad you liked the comfortable waiting area and snack selection during your GMC service. We look forward to welcoming you again soon.

July 20, 2026

Open and honest. Customer service was top notch The salesman was excellent and gave answers for all questions More

by Bigbeeze1
Recommend Dealer
Yes
Employees Worked With
Mickey
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Jul 20, 2026 -

Suttle Cadillac responded

It’s great to know our open and honest approach and customer service stood out during your visit. We’re glad our sales team could answer all your questions. Thank you for choosing your Jeep and we look forward to helping you again.

July 19, 2026

Great customer service and super helpful to get the best coverage from my warranty company More

by Jahir2008
Recommend Dealer
Yes
Employees Worked With
Shelby
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Jul 19, 2026 -

Suttle Cadillac responded

It’s great to know our team helped you secure the best warranty coverage for your GMC. We’re glad you found our customer service so helpful. We look forward to assisting you again.

July 19, 2026

Body shop experience and personnel fine, rental car people and service a disaster. Doug was very helpful as body shop coordinator. More

by RB
Recommend Dealer
Yes
Employees Worked With
Doug
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July 19, 2026

Good instructions upon delivery by Jerry. Great follow up with Jerry and Ronda to quickly address and fix a problem under bumper to bumper warranty. More

by RB
Recommend Dealer
Yes
Employees Worked With
Jerry Check and Ronda McClellen
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Jul 19, 2026 -

Suttle Cadillac responded

Thank you for mentioning the clear delivery instructions and swift follow up to resolve your Buick Envision issue under warranty. We’re glad to have addressed the bumper to bumper concern promptly. We appreciate your five star review and look forward to serving you again.

July 19, 2026

they were fast to do the estimate the bumper was damaged so had to wait for a new one More

by yoder.stephanie22
Recommend Dealer
Yes
Employees Worked With
chris and doug
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Jul 21, 2026 -

Suttle Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Stephanie, and look forward to your next visit.

July 19, 2026

The service was top notch, I have been there twice since owning the car and I always feel like I’m somebody because the staff is very knowledgeable and friendly. From the moment I drive through the service More

by LOWWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rhonda McLean 5 Stars
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Jul 19, 2026 -

Suttle Cadillac responded

Thanks for trusting us with your Cadillac service. Johnny and our team are delighted that our knowledgeable staff and comfortable waiting area made you feel well cared for from the moment you drove in until you left. We’re pleased to know your Escalade ESV inspires confidence every time you hit the road.

July 19, 2026

Efficient, friendly & professional! Thomas on the green team always provides excellent service. This past visit was very time efficient, friendly, & professional! More

by jordan93shoemaker
Recommend Dealer
Yes
Employees Worked With
Green Team - Thomas
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Jul 19, 2026 -

jordan93shoemaker responded

Thank you!

Jul 20, 2026 -

Suttle Cadillac responded

Thank you, Jordan, for taking the time to leave us a great review. We are so glad that we had the opportunity to work with you, and that Thomas could make this a top-notch experience. We look forward to continuing to serve you in the future!

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