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Suttle Cadillac

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
261 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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12525 Jefferson Avenue

Newport News, VA

23602

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Showing 261 reviews

June 04, 2026

Great customer service very helpful and keeps you updated all the way til you pick I your car More

by RENEEPRYOR85
Recommend Dealer
Yes
Employees Worked With
Use
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Jun 04, 2026 -

Suttle Cadillac responded

Thank you for rating us five stars and sharing your experience. We’re pleased our team kept you informed and provided helpful service throughout your Chevrolet Equinox appointment. We look forward to assisting you again.

June 04, 2026

I needed a oil change and I was fitted in before my trip. I really appreciated it! More

by dcalbright3
Recommend Dealer
Yes
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Jun 04, 2026 -

Suttle Cadillac responded

We’re glad we could fit your Toyota Highlander in for an oil change before your trip. Thank you for letting us know. Have a safe journey ahead.

June 04, 2026

Needed plugs and wires, dropped off, shuttle home, shuttle back to pick up Courteous service More

by guitarplyr58
Recommend Dealer
Yes
Employees Worked With
Jeffrey Moien
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Jun 04, 2026 -

Suttle Cadillac responded

Thank you for the 5-star review. We’re glad our shuttle service and courteous team made the plugs and wires replacement for your Buick smooth and convenient. We look forward to assisting you again.

June 04, 2026

Excellent experience with Mr. Ray, Mr Suttle and Mr. John they truly helped me out with no hesitation on purchasing the vehicle I wanted. Thanks again More

by georgewarren985
Recommend Dealer
Yes
Employees Worked With
Mr Ray
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Jun 04, 2026 -

Suttle Cadillac responded

Seeing that our team could help you secure the vehicle you were looking for makes our day. Thank you for sharing your experience. We look forward to assisting you again.

June 04, 2026

Rhonda is proactive and responsive. She was able to get my truck in on short notice to deal with a chronic problem that she's been aggressively pursuing a resolution to. She is always g More

by Wilson.m.hopkins
Recommend Dealer
Yes
Employees Worked With
Rhonda in service; Gold Team.
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Jun 09, 2026 -

Suttle Cadillac responded

Wilson, we are so glad that Rhonda had the opportunity to work with you and that she and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

June 04, 2026

Always receive great service from the Gold Team and would not use any other team. More

by largena5
Recommend Dealer
Yes
Employees Worked With
Gold Team
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Jun 04, 2026 -

Suttle Cadillac responded

We appreciate your continued trust in our Gold Team. We’re thrilled they consistently deliver outstanding service for your GMC. We look forward to assisting you again soon.

June 04, 2026

Very professional Easy to work with and quick service I will return again if anything happens in the future More

by Damenheywood.dh
Recommend Dealer
Yes
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Jun 09, 2026 -

Suttle Cadillac responded

Thank you for the kind words. At Suttle Motors, we work hard to treat every customer fairly and honestly — and we’re glad your experience reflected that.

June 04, 2026

Bad attention and they gave me the car with problems that today they are still More

by Menalores93
Recommend Dealer
No
Employees Worked With
Chris
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Jun 05, 2026 -

Suttle Cadillac responded

I apologize there was an issue, but would like more information so I can find out what happened and to help. We don't have a Chris in our Service Department, but do in our Collision Center. Was this a Body Shop Repair? If so could I get the name the vehicle is under, I will be happy to assist. Please email me at jim.blankenship@suttlemotors.com . Thanks! Jim

June 04, 2026

It was the best vehicle purchase I ever had Great experience and I highly recommend More

by missandrea1563
Recommend Dealer
Yes
Employees Worked With
Melvin Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melvin Dawson
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Jun 04, 2026 -

Suttle Cadillac responded

We appreciate your recommendation. We’re delighted your new GMC Canyon purchase was such a positive experience. Melvin is proud to have assisted you and looks forward to your next visit.

June 04, 2026

Thanks Suttle did a great job on my recall. Work was done timely and communication was precise. Will take my vehicle there again in the future. More

by J.ADAMLINK
Recommend Dealer
Yes
Employees Worked With
Perry
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Jun 04, 2026 -

Suttle Cadillac responded

It’s great to know the recall service on your GMC Sierra 1500 was completed promptly and that our communication was precise. Thank you for sharing your experience. We look forward to assisting you again.

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