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Suttle Cadillac

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
261 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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12525 Jefferson Avenue

Newport News, VA

23602

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Showing 261 reviews

June 04, 2026

Always friendly and courteous, they do a great job on your vehicle no matter what is needed to be done. More

by butlerbtom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rhonda
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Jun 04, 2026 -

Suttle Cadillac responded

Thank you for highlighting our team’s friendly and courteous service. We’re glad your GMC Terrain received the care it needed. We look forward to assisting you again.

June 04, 2026

Very efficient and helpful. . We always get great service. Steve Davis is wonderful and helpful. Brings my truck and car for service. U More

by carolrwhite43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2026 -

Suttle Cadillac responded

Thank you for bringing both your truck and car in and for trusting us with your GMC Sierra 1500. We’re glad our team’s service has been efficient and helpful every time.

June 04, 2026

The LORD led me to Suttle Motors in July 2012 for the best deal I could find! Great place, staff, vehicles, and service! I will buy again! More

by DR.R.DEVINBEVERLY101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
SONNY HAMBY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2026 -

Suttle Cadillac responded

Thank you for sharing your experience from July 2012 and for entrusting us with your Chevrolet Suburban service. Johnny and Sonny are thrilled to hear that our team and vehicles met your expectations. We look forward to assisting you again.

June 04, 2026

Smooth, hassle free experience b No lol No lol No lol No lol No lol More

by barakmccoy33
Recommend Dealer
Yes
Employees Worked With
Mark Marvuglio, Mark Marvuglio
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Jun 04, 2026 -

Suttle Cadillac responded

We appreciate you sharing your smooth and hassle free experience. It’s great to know Mark helped make your new GMC Acadia purchase so seamless. Wishing you many enjoyable miles behind the wheel.

June 04, 2026

She was courteous and made sure everything was taken care of as quickly as possible. She kept me informed and notified me as soon as the vehicle was ready. More

by jprats
Recommend Dealer
Yes
Employees Worked With
Rhonda
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Jun 04, 2026 -

Suttle Cadillac responded

Thank you for the perfect rating and for highlighting how our service team handled your Cadillac XT5. We’re glad our advisor kept you updated and wrapped up the work promptly. We look forward to assisting you again.

June 04, 2026

Suttle has always worked week with me, scheduling wise - do great work and they are friendlier and more customer-accommodating than any dealership I’ve ever been to. I live 40 miles away and pass probably 2 More

by pastorjohn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Williams - 5 stars, Thomas Marks - 5 stars
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Jun 04, 2026 -

Suttle Cadillac responded

Thank you for choosing us for your GMC pickup service and for driving past other dealerships to see our team. It’s rewarding to know our scheduling worked well for you and that you felt at ease during your visit. We appreciate your loyalty and look forward to welcoming you again.

June 03, 2026

Awesome experience very prompt and efficient. We definitely recommend to family and friends. Will be back More

by MIKELEWIS860
Recommend Dealer
Yes
Employees Worked With
Perry
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Jun 04, 2026 -

Suttle Cadillac responded

We’re pleased to hear your service visit on your GMC Acadia was prompt and efficient. Your recommendation to family and friends means a lot. We look forward to caring for your vehicle again.

June 03, 2026

Suttle can be counted on for attentive and caring approach. Recognized first time buyers and made all comfortable. More

by banich4
Recommend Dealer
Yes
Employees Worked With
Tony Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Ray
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Jun 03, 2026 -

Suttle Cadillac responded

Thank you for sharing your experience. We’re glad our team’s attentive and caring approach helped you feel comfortable as first-time buyers. Congratulations on your used Mazda CX-9, and enjoy the journey ahead.

June 03, 2026

Easy to deal with and no pressure Good selection and very knowledgeable about the vehicles More

by mirby6935
Recommend Dealer
Yes
Employees Worked With
Larry Preddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Preddy
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Jun 03, 2026 -

Suttle Cadillac responded

Thank you for sharing your experience. We’re glad you found the process straightforward and pressure-free. It’s wonderful to hear our selection and vehicle expertise helped you with your new Buick.

June 03, 2026

Able to work with me to find the exact truck I wanted Large dealership with a great selection. More

by Justin_pugh16
Recommend Dealer
Yes
Employees Worked With
Nick
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Jun 03, 2026 -

Suttle Cadillac responded

Thank you for letting us know that we could help you find the right GMC Canyon. We’re glad our wide selection made it easy to find exactly what you wanted. Enjoy your new truck and feel free to reach out with any questions.

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