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Suttle Cadillac

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
261 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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12525 Jefferson Avenue

Newport News, VA

23602

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Showing 261 reviews

June 02, 2026

Professional and fast My experience with suttle is always exceptional. Professional fast and courteous. Thankyou More

by Burmeistera83
Recommend Dealer
Yes
Employees Worked With
Perry
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Jun 03, 2026 -

Suttle Cadillac responded

Thank you for sharing your experience and for trusting us with your GMC. We’re glad our service felt professional, fast, and courteous. We look forward to assisting you again.

June 02, 2026

Professional,friendly and helpful A very friendly atmosphere, I could talk with anyone of the employees and they listened to what I had to say and answered my questions. Would highly recommend to oth More

by Elsie315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lita and jason
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Jun 03, 2026 -

Suttle Cadillac responded

Thank you for sharing how comfortable you felt speaking with our team and having your questions addressed during your Cadillac CTS visit. We appreciate your recommendation and welcome the opportunity to serve you again.

June 02, 2026

Suttle Motors has a Aplus rating to me. They always try to please. The shuttle service is great!! I have been a customer for years More

by sapj42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2026 -

Suttle Cadillac responded

We’re grateful for your years of loyalty and this top rating. We’re glad our shuttle service has been convenient for you. Thank you for trusting us with your GMC maintenance.

June 02, 2026

Great service, very friendly and professional. I will definitely recommend Suttle to friends and family. More

by Jthoag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orange Team is great.
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Jun 02, 2026 -

Suttle Cadillac responded

We appreciate your recommendation and are pleased our team provided friendly, professional service for your GMC Sierra 1500. Thank you for sharing your experience and we look forward to welcoming your friends and family.

June 02, 2026

High quality service every time. A very knowledgeable technician who always gives me a fair price. More

by kmholmes.murray
Recommend Dealer
Yes
Employees Worked With
Jeff
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Jun 02, 2026 -

Suttle Cadillac responded

It’s wonderful to hear that our technician’s expertise and fair pricing keep your Cadillac CTS running smoothly. We look forward to providing reliable service on every visit. Please let us know if there’s anything else we can do.

June 02, 2026

I brought my 2017 XT5 Cadillac from Shuttle Motors. And I'm glad to say they have done a good job with maintenance on our car. More

by gfc4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2026 -

Suttle Cadillac responded

Thank you for entrusting your Cadillac XT5 to our service team. It’s great to hear the maintenance met your needs. We look forward to helping with your vehicle care in the future.

June 02, 2026

Quick service and good people working there They answered all of my questions about my service More

by stevemcneill83
Recommend Dealer
Yes
Employees Worked With
Silver team
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Jun 02, 2026 -

Suttle Cadillac responded

It’s great to receive your five-star rating. We’re pleased our team provided quick service and answered all your questions about your Buick Envista service. We appreciate your feedback.

June 02, 2026

Personnel courteous friendly prompt service fantastic facilities clean impeccable Keep up the Fantastic work Thank you for your allowing me to come to your facility I appreciate it More

by sm6416190
Recommend Dealer
Yes
Employees Worked With
Renee Rhonda and Shawn Mountz
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Jun 02, 2026 -

Suttle Cadillac responded

Thank you for sharing your great feedback. We’re pleased to hear our team provided friendly, prompt service in a clean and inviting facility. We appreciate you trusting us with service on your GMC Sierra 1500.

June 02, 2026

I was very welcomed and I felt comfortable while I waited for my vehicle Thanks ?? More

by LEWISSHIVERS2
Recommend Dealer
Yes
Employees Worked With
Mr. Perry Silver team thanks for a job well done ????
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Jun 02, 2026 -

Suttle Cadillac responded

It’s great to hear our team provided a warm and comfortable environment while servicing your Cadillac XT6. Thank you for sharing your feedback. We look forward to serving you again.

June 02, 2026

Easy to work with, helpful and honest in the deal making W definitely would be back and highly recommend this dealer More

by Procfamily
Recommend Dealer
Yes
Employees Worked With
MARK AND JONATHAN
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Jun 02, 2026 -

Suttle Cadillac responded

Thank you for the five-star rating. We're glad the deal process was straightforward and transparent. We look forward to assisting you again with your next Cadillac.

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