Suttle Cadillac

Suttle Blue Team service was wonderful, courteous and respectful. Also, can Suttle Cadillac include in my e-mail car detail coupon thank you. I no longer received them and still would like to received di respectful. Also, can Suttle Cadillac include in my e-mail car detail coupon thank you. I no longer received them and still would like to received discounts coupons. More

They always get your vehicle back in tip top shape. It may not always on the first visit, but they will get you right. It may not always on the first visit, but they will get you right. More

Great customer service. A great waiting area where you can wait for your car. Everyone is very friendly. A great waiting area where you can wait for your car. Everyone is very friendly. More

Outstanding service from a dynamic group of people from purchase to repair to transportation as required. purchase to repair to transportation as required. More

Paramount service and techs are outstanding. When you enter this department you are immediately welcomed. You feel comfortable talking to your trusted service rep of which mine is Rhonda. THE St When you enter this department you are immediately welcomed. You feel comfortable talking to your trusted service rep of which mine is Rhonda. THE Standard bearer. she is the tip of BBB the service spear. More

I’ve been a GMC Terrain owner since 2018 and have always been happy with my vehicle. During a recent visit to the service department for my Terrain’s annual inspection, my mom, who is in the market for a ne been happy with my vehicle. During a recent visit to the service department for my Terrain’s annual inspection, my mom, who is in the market for a new vehicle, scheduled a 10 AM appointment with Carmelle to test drive a Terrain. We arrived at the showroom at 10:03 AM, but no one was present in the showroom or outside to greet us. After wandering around, Mark eventually entered from the far side of the showroom. I mentioned our appointment with Carmelle, and he informed us she hadn’t arrived yet. Despite this, Mark quickly brought around the vehicle we were interested in, allowing my mom to test drive it without even requesting her driver’s license. While Mark was courteous, the lack of engagement from the rest of the team was disappointing. Upon our return, Mark asked if we had any other questions but didn’t follow up beyond that. Two other employees were seated in a nearby glass office but made no effort to acknowledge us. Ultimately, this lackluster experience led my mom to purchase a different vehicle from another dealership that same day. A more attentive and professional approach could have made all the difference. More

They are the worst dealership when it comes to repairing your car telling you that they can't fix something and that all the car models that I have the GMC terrain have the same grinding noise when you back your car telling you that they can't fix something and that all the car models that I have the GMC terrain have the same grinding noise when you back up the car they can't check the transmission because there's no dipstick but when I went on the internet for the GMC and told them there is a way to check you'll transmission fluid they asked me that I believe everything I see on the internet so I can't get no result so I'm going to just post everything I can on the internet I'm sorry they treat me like a peasant but I'm sorry also that I bought that GMC terrain More

WARNING TO OUT OF WARRANTY CAR OWERS! Before you let Suttle Motor Co. Cadillac of Newport News Va do ANY repair work (if your car is out of warranty) to your vehicle. Please take your Before you let Suttle Motor Co. Cadillac of Newport News Va do ANY repair work (if your car is out of warranty) to your vehicle. Please take your car to another certified mechanic! From service management, service writer, to the mechanics they to NOT stand by their warranty of their parts or labor. I had a valve cover gasket replaced twice times at Suttle, the repair last lasted 29000 miles. Suttle service claimed it was timing chain cover. I caught them in their lie, doing the bait and switch! They tied to cover their loss of stating the (3rd valve cover gasket) oil leak was from timing cover. They even tied to say I needed a timing chain gear replacement, of which was done under recall about 87,000 miles ago. When I called them out on this the refunded the service charge. Yes, I have the copy of service bill that charged me saying the timing covers is leaking oil. BTW, the timing cover is still dry and has never leaked. Pictures to prove both. BEWARE, they will try to rip you off. This service department does not care about you! PLEASE before you have Suttle Motor do any repair (out of warranty car)to your car, take your car to any certified car mechanic to check it out!! I WAS loyal to Suttle Motor, NOT ANYMORE! I had used them for years spent $thousands of dollars their. NOT ANYMORE,! Hummm, my me wonder. Maybe played me for a fool? Talked to service management, literally laughed in my face. Please BEWARE and be careful in dealing with Suttle Motor on out warranty repairs. There are other certified shops that have honest and trust worthy Cadillac/GMC managers, service writers and mechanics! More