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Suttle Cadillac

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
165 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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12525 Jefferson Avenue

Newport News, VA

23602

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Showing 165 reviews

June 04, 2026

Very professional Easy to work with and quick service I will return again if anything happens in the future More

by Damenheywood.dh
Recommend Dealer
Yes
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June 04, 2026

Bad attention and they gave me the car with problems that today they are still More

by Menalores93
Recommend Dealer
No
Employees Worked With
Chris
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Jun 05, 2026 -

Suttle Cadillac responded

I apologize there was an issue, but would like more information so I can find out what happened and to help. We don't have a Chris in our Service Department, but do in our Collision Center. Was this a Body Shop Repair? If so could I get the name the vehicle is under, I will be happy to assist. Please email me at jim.blankenship@suttlemotors.com . Thanks! Jim

June 04, 2026

It was the best vehicle purchase I ever had Great experience and I highly recommend More

by missandrea1563
Recommend Dealer
Yes
Employees Worked With
Melvin Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melvin Dawson
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Jun 04, 2026 -

Suttle Cadillac responded

We appreciate your recommendation. We’re delighted your new GMC Canyon purchase was such a positive experience. Melvin is proud to have assisted you and looks forward to your next visit.

June 04, 2026

Thanks Suttle did a great job on my recall. Work was done timely and communication was precise. Will take my vehicle there again in the future. More

by J.ADAMLINK
Recommend Dealer
Yes
Employees Worked With
Perry
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Jun 04, 2026 -

Suttle Cadillac responded

It’s great to know the recall service on your GMC Sierra 1500 was completed promptly and that our communication was precise. Thank you for sharing your experience. We look forward to assisting you again.

June 04, 2026

Always friendly and courteous, they do a great job on your vehicle no matter what is needed to be done. More

by butlerbtom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rhonda
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Jun 04, 2026 -

Suttle Cadillac responded

Thank you for highlighting our team’s friendly and courteous service. We’re glad your GMC Terrain received the care it needed. We look forward to assisting you again.

June 04, 2026

Very efficient and helpful. . We always get great service. Steve Davis is wonderful and helpful. Brings my truck and car for service. U More

by carolrwhite43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2026 -

Suttle Cadillac responded

Thank you for bringing both your truck and car in and for trusting us with your GMC Sierra 1500. We’re glad our team’s service has been efficient and helpful every time.

June 04, 2026

The LORD led me to Suttle Motors in July 2012 for the best deal I could find! Great place, staff, vehicles, and service! I will buy again! More

by DR.R.DEVINBEVERLY101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
SONNY HAMBY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2026 -

Suttle Cadillac responded

Thank you for sharing your experience from July 2012 and for entrusting us with your Chevrolet Suburban service. Johnny and Sonny are thrilled to hear that our team and vehicles met your expectations. We look forward to assisting you again.

June 04, 2026

Smooth, hassle free experience b No lol No lol No lol No lol No lol More

by barakmccoy33
Recommend Dealer
Yes
Employees Worked With
Mark Marvuglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Marvuglio
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Jun 04, 2026 -

Suttle Cadillac responded

We appreciate you sharing your smooth and hassle free experience. It’s great to know Mark helped make your new GMC Acadia purchase so seamless. Wishing you many enjoyable miles behind the wheel.

June 04, 2026

She was courteous and made sure everything was taken care of as quickly as possible. She kept me informed and notified me as soon as the vehicle was ready. More

by jprats
Recommend Dealer
Yes
Employees Worked With
Rhonda
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Jun 04, 2026 -

Suttle Cadillac responded

Thank you for the perfect rating and for highlighting how our service team handled your Cadillac XT5. We’re glad our advisor kept you updated and wrapped up the work promptly. We look forward to assisting you again.

June 04, 2026

Suttle has always worked week with me, scheduling wise - do great work and they are friendlier and more customer-accommodating than any dealership I’ve ever been to. I live 40 miles away and pass probably 2 More

by pastorjohn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Williams - 5 stars, Thomas Marks - 5 stars
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Jun 04, 2026 -

Suttle Cadillac responded

Thank you for choosing us for your GMC pickup service and for driving past other dealerships to see our team. It’s rewarding to know our scheduling worked well for you and that you felt at ease during your visit. We appreciate your loyalty and look forward to welcoming you again.

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