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Suttle Cadillac
Newport News, VA
76 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 76 reviews
January 28, 2019
efficient, customer focused, satisfied with my expeience My experience was more than satisfactory. I would recommend Tracy as a sales person and Suttle Motors as a dealership to buy from. Tracy was helpfu My experience was more than satisfactory. I would recommend Tracy as a sales person and Suttle Motors as a dealership to buy from. Tracy was helpful, knowledgeable and I feel he helped me get the fair deal and likely one that I would not have secured on my own. More
by Mark0314
Employees Worked With
Tracy
January 26, 2019
Friendly Service Enjoyed the entire sales experience. Friendly, outgoing and didn't push! Did an excellent job of explaining all the new features on the Encore. I wo Enjoyed the entire sales experience. Friendly, outgoing and didn't push! Did an excellent job of explaining all the new features on the Encore. I would recommend this sales staff to my friends. More
by JamesRigby
Employees Worked With
January 26, 2019
Got just what I wanted AWESOME Thank You TONY sold my car for more than I expected to get was so easy in and out in less than 1:30 mins Fair honest great group of people t AWESOME Thank You TONY sold my car for more than I expected to get was so easy in and out in less than 1:30 mins Fair honest great group of people to work with. Thank you Kindly Thel S. More
by 121gracie
January 25, 2019
SO PATIENT & KIND My boss was looking to purchase a vehicle and he is VERY particular. Carmelle was very patient and so sweet in helping along with the specific feature My boss was looking to purchase a vehicle and he is VERY particular. Carmelle was very patient and so sweet in helping along with the specific features and needs. She was very upbeat and positive and she didn't make me feel like I was asking for too much every time I had to go back to her for more options nor did she display any frustration. Lovely young lady. More
by Sheria
Employees Worked With
January 07, 2019
WAITING FOR PAPERWORK The price was right BUT waited more than four hours for paperwork to be completed - Arrived at Suttle 10:30 a.m. - finished 2:30 p.m. no lunch - a lot The price was right BUT waited more than four hours for paperwork to be completed - Arrived at Suttle 10:30 a.m. - finished 2:30 p.m. no lunch - a lot of silence and no explanation for the wait. Almost cancelled deal because of wait. Sales person was well informed and friendly. Delivery of car was seamless and quick. Car was detailed very well. Advice is to bring food and reading material - they supply coffee. More
by VBM
Employees Worked With
December 28, 2018
Could not have asked for a better family owned dealership!!! My family has been buying cars from Suttle since 1957. I have kept up the tradition. Melvin Dawson is my sales person and he is the best. He takes My family has been buying cars from Suttle since 1957. I have kept up the tradition. Melvin Dawson is my sales person and he is the best. He takes all the time to explain everything to you. No pressure and very competent. The service dept. is top notch also. I just can't say enough good things about this company. Thank you Suttle for being there for me!!!!. More
by newcargirl Judy
Employees Worked With
Other Employees :
Ricki Zimmerman, Stacy Simonetti, James Dianna
November 28, 2018
Long Distance Purchasing Experience I was helping my brother and sister-in-law to purchase a vehicle that they took over a year to choose the best make and model for their family. As I was helping my brother and sister-in-law to purchase a vehicle that they took over a year to choose the best make and model for their family. As I am in Dallas Texas, having a long distance discussion can sometimes be difficult , that's assuming you are even taken seriously. The team at Suttle were professional and informative the entire time. Very helpful and straightforward. Thank you for your help during this buying process! More
by SAFE4NOW
November 21, 2018
MUST READ THIS REVIEW!!!! I cannot say enough about the complete Suttle Team from Keith in Sales to Carrie in Finance to Jennifer and Venus in Service and last but not least, M I cannot say enough about the complete Suttle Team from Keith in Sales to Carrie in Finance to Jennifer and Venus in Service and last but not least, Mike in Parts. The entire experience has been great. Everyone made absolutely sure my satisfaction was met and it was on every account. That includes the quality of the vehicle I purchased. So, I have owned my car now for over a month, I live in Suffolk but the 35-mile trek to Suttle Motors is well worth the trip considering the quality of service and the treatment by all I encounter. I have to say this is one of if not the best buying experience I have had and I have had many. I would highly recommend to anyone that the Cadillac line of vehicle are given a look and although I live only 2 miles from a local Cadillac Dealership in Suffolk Virginia, the trip to Suttle is far more worth it all considering. Besides, I hate writing reviews but this one was really easy to lay down. Highly recommend this dealership on all accounts!!!! Joe Frole More
by jfrole
Employees Worked With
Other Employees :
Keith in Sales, Jennifer and Venus in Service, Mike in Parts
October 15, 2018
My retirement car I saw a car that interesred me online so I contacted the dealership to see what we could do and test drive the vehicle. I was impressed with the faci I saw a car that interesred me online so I contacted the dealership to see what we could do and test drive the vehicle. I was impressed with the facility and the personnel. More
by Lionel
Employees Worked With
September 27, 2018
Great service Great customer service, no pressure to purchase, John Jones was great help! And fair prices both on vehicle for sale and gave top dollar for trade in. Great customer service, no pressure to purchase, John Jones was great help! And fair prices both on vehicle for sale and gave top dollar for trade in. More
by Ajreny
Employees Worked With
John Jones
