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Suttle Cadillac
Newport News, VA
462 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 462 reviews
February 05, 2019
Just exactly what I wanted! Knowing my lease was up I needed to decide what I was going to do PURCHASE or LEASE? I sat down with my salesman and reviewed the features that meant Knowing my lease was up I needed to decide what I was going to do PURCHASE or LEASE? I sat down with my salesman and reviewed the features that meant a lot to me. Tracy Lego was able to find the right vehicle for the right price. Thank you Tracy Lego & Suttle Motors for the great experience & wonderful service! You've got a loyal customer for life!! More
by DBristow
Employees Worked With
Tracy Lego, Bill Lawhead, Carrie Biddison
February 03, 2019
Wasn't even trying to buy but made easy. Everyone was friendly. Will be our place to go from now on. Fair deal, friendly service, & actually had some fun doing it. Thank's Sonny! Everyone was friendly. Will be our place to go from now on. Fair deal, friendly service, & actually had some fun doing it. Thank's Sonny! More
by WATAPLA4
Employees Worked With
SONNY HAMBY, Finance lady
February 01, 2019
New Mommy Truck 2019 Let me just start off by saying how thankful I am for Suttle Motors. I came into Suttle looking for a reliable SUV to be able to welcome home my new b Let me just start off by saying how thankful I am for Suttle Motors. I came into Suttle looking for a reliable SUV to be able to welcome home my new bundle of joy. Mr. Dawson not only found me a better vehicle than the options I showed interest in, but the deal was heaven sent. This company went above & beyond customer service to ensure I drove off in “a new mommy truck”. I will definitely be referring everyone in my circle to this company & hats off to everyone who had something to do with my sale. Thank you so much. More
by NewMommy2019
Employees Worked With
January 30, 2019
Best vehicle buying experience ever. From the moment I met Carmella Stevens and then spend meeting Marvin my sales representative. I had a great experience learning a meeting various dep From the moment I met Carmella Stevens and then spend meeting Marvin my sales representative. I had a great experience learning a meeting various department personnel. Everyone was willing to stop what every they were doing to great you and ensure you are being taken care of. More
by Buda
Employees Worked With
Other Employees :
Carmelle Stevens, Carrie Biddison
January 30, 2019
Excellent service and professionalism. This dealership goes the extra mile to make sure you are satisfied. There are no pressure tactics, just factual information. My salesperson Melvin D This dealership goes the extra mile to make sure you are satisfied. There are no pressure tactics, just factual information. My salesperson Melvin Dawson is the best! More
by DocG
January 28, 2019
Satisfied Customer Thank you Gary. I really am appreciating your help in assisting with the choice of my Buick. Your professionalism and personality delivered for me and Thank you Gary. I really am appreciating your help in assisting with the choice of my Buick. Your professionalism and personality delivered for me and my new wife a car that we appreciate having. Know that when we consider our next purchase you will come pleasantly to our minds to secure that purchase! More
by Buick Owner
Employees Worked With
Gary Wilkins, Carrie Biddison
January 28, 2019
efficient, customer focused, satisfied with my expeience My experience was more than satisfactory. I would recommend Tracy as a sales person and Suttle Motors as a dealership to buy from. Tracy was helpfu My experience was more than satisfactory. I would recommend Tracy as a sales person and Suttle Motors as a dealership to buy from. Tracy was helpful, knowledgeable and I feel he helped me get the fair deal and likely one that I would not have secured on my own. More
by Mark0314
Employees Worked With
Tracy
January 26, 2019
Friendly Service Enjoyed the entire sales experience. Friendly, outgoing and didn't push! Did an excellent job of explaining all the new features on the Encore. I wo Enjoyed the entire sales experience. Friendly, outgoing and didn't push! Did an excellent job of explaining all the new features on the Encore. I would recommend this sales staff to my friends. More
by JamesRigby
Employees Worked With
January 26, 2019
Got just what I wanted AWESOME Thank You TONY sold my car for more than I expected to get was so easy in and out in less than 1:30 mins Fair honest great group of people t AWESOME Thank You TONY sold my car for more than I expected to get was so easy in and out in less than 1:30 mins Fair honest great group of people to work with. Thank you Kindly Thel S. More
by 121gracie
January 25, 2019
SO PATIENT & KIND My boss was looking to purchase a vehicle and he is VERY particular. Carmelle was very patient and so sweet in helping along with the specific feature My boss was looking to purchase a vehicle and he is VERY particular. Carmelle was very patient and so sweet in helping along with the specific features and needs. She was very upbeat and positive and she didn't make me feel like I was asking for too much every time I had to go back to her for more options nor did she display any frustration. Lovely young lady. More
by Sheria
Employees Worked With
Carmelle Stevens
