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Suttle Cadillac

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
165 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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12525 Jefferson Avenue

Newport News, VA

23602

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Showing 165 reviews

June 03, 2026

I've always had a good experience with Suttle. Mr. Felton sold me my first Arcadia and now I have a Yukon. He is excellent. I remember my service person whom now has past away. I miss her. The lad More

by lindaticker
Recommend Dealer
Yes
Employees Worked With
Idk but she was very nice
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Jun 05, 2026 -

Suttle Cadillac responded

Linda, it's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Suttle Cadillac!

June 03, 2026

Attempted to fix a newly replaced item for hundreds of dollars not because it was broken but because 'they couldn't trust the workmanship' of my local shop. Car returned with Spanish language on gauge clu More

by adam.b.jonas
Recommend Dealer
No
Employees Worked With
Jeffrey Moien was the coordinator I believe. The person that closed me out was nice, but I was going to be recharged for a lower control arm that was just fixed and my gauge cluster was changed to Spanish and couldn't be returned among a couple other item
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Jun 04, 2026 -

Suttle Cadillac responded

I am very sorry there were issues with your last visit with our Service Department. I need to speak with the Technician before replying properly and he is on vacation until Tuesday. I will review this with him and reply properly then. Jim

June 03, 2026

They kept me updated on the progress on repairing my car. He did a fantastic job and it worked great ever since I have absolutely no complaints there. More

by lcgjhall
Recommend Dealer
Yes
Employees Worked With
James
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Jun 03, 2026 -

Suttle Cadillac responded

It’s great to hear that our team kept you informed during the repair of your GMC Terrain and that everything has been performing flawlessly since. Thank you for sharing your experience and we hope to assist you again in the future.

June 03, 2026

Nicole was very helpful and guided us through the process. No hassle and very knowledgeable in answering all our questions. More

by 2doves
Recommend Dealer
Yes
Employees Worked With
Nicole
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Jun 03, 2026 -

Suttle Cadillac responded

Thank you for the five-star review and for trusting us with your Cadillac LYRIQ. We’re glad our team made everything hassle-free and provided knowledgeable guidance throughout your service visit.

June 02, 2026

Professional and fast My experience with suttle is always exceptional. Professional fast and courteous. Thankyou More

by Burmeistera83
Recommend Dealer
Yes
Employees Worked With
Perry
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Jun 03, 2026 -

Suttle Cadillac responded

Thank you for sharing your experience and for trusting us with your GMC. We’re glad our service felt professional, fast, and courteous. We look forward to assisting you again.

June 02, 2026

Professional,friendly and helpful A very friendly atmosphere, I could talk with anyone of the employees and they listened to what I had to say and answered my questions. Would highly recommend to oth More

by Elsie315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lita and jason
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Jun 03, 2026 -

Suttle Cadillac responded

Thank you for sharing how comfortable you felt speaking with our team and having your questions addressed during your Cadillac CTS visit. We appreciate your recommendation and welcome the opportunity to serve you again.

June 02, 2026

Suttle Motors has a Aplus rating to me. They always try to please. The shuttle service is great!! I have been a customer for years More

by sapj42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2026 -

Suttle Cadillac responded

We’re grateful for your years of loyalty and this top rating. We’re glad our shuttle service has been convenient for you. Thank you for trusting us with your GMC maintenance.

June 02, 2026

Great service, very friendly and professional. I will definitely recommend Suttle to friends and family. More

by Jthoag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orange Team is great.
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Jun 02, 2026 -

Suttle Cadillac responded

We appreciate your recommendation and are pleased our team provided friendly, professional service for your GMC Sierra 1500. Thank you for sharing your experience and we look forward to welcoming your friends and family.

June 02, 2026

High quality service every time. A very knowledgeable technician who always gives me a fair price. More

by kmholmes.murray
Recommend Dealer
Yes
Employees Worked With
Jeff
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Jun 02, 2026 -

Suttle Cadillac responded

It’s wonderful to hear that our technician’s expertise and fair pricing keep your Cadillac CTS running smoothly. We look forward to providing reliable service on every visit. Please let us know if there’s anything else we can do.

June 02, 2026

I brought my 2017 XT5 Cadillac from Shuttle Motors. And I'm glad to say they have done a good job with maintenance on our car. More

by gfc4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2026 -

Suttle Cadillac responded

Thank you for entrusting your Cadillac XT5 to our service team. It’s great to hear the maintenance met your needs. We look forward to helping with your vehicle care in the future.

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