Sutton Ford - Service Center

2006 Navigator leveling sensors My Navigator was leaning on one side, I called Melissa LeBran for an appointment and she was able to get me in at 8 am that morning. The problem was d My Navigator was leaning on one side, I called Melissa LeBran for an appointment and she was able to get me in at 8 am that morning. The problem was diagnosed as frozen leveling sensors, they were ordered, installed and the truck tuned up and was ready late the following morning. The truck is performing like new. More

Awesome Service I brought my car in for an oil change. The dealer identified preventive maintenance that would save me a couple thousand dollars and I jumped at the I brought my car in for an oil change. The dealer identified preventive maintenance that would save me a couple thousand dollars and I jumped at the opportunity to proactively addresses problems with my brakes. Thank you Sutton Ford in Matteson. More

oil change and service checks Jamie was professional.helpful,friendly, thorough and accommodatiig..He is an asset to his department. The work and service performed was perfect an Jamie was professional.helpful,friendly, thorough and accommodatiig..He is an asset to his department. The work and service performed was perfect and in a timely manner. Thank You, Jamie and the service tech. More

Great experience I stopped going to dealerships due to long waits, pricey repairs. However, my experience here has been different. I love express services. I’m in and I stopped going to dealerships due to long waits, pricey repairs. However, my experience here has been different. I love express services. I’m in and out for oil my changes. Keep it up Bryan I believe his name is. He’s great More

Awesome Service Experience From scheduling your appointment to the completion of your work, Melisa LeBran and Sutton Ford's experienced staff knows how to do it RIGHT! They tru From scheduling your appointment to the completion of your work, Melisa LeBran and Sutton Ford's experienced staff knows how to do it RIGHT! They truly care about YOU and go out of their way to deliver an awesome experience by ensuring the work they do is of the highest quality. More

Good but slow I like the service at Sutton but it shouldn't take 3 hours for an oil change and inspection that's entirely too long. The customer service from the se I like the service at Sutton but it shouldn't take 3 hours for an oil change and inspection that's entirely too long. The customer service from the service team was very friendly and the quality of work on my vehicle was top notch. Just try to cut down on the wait time for small projects and this will be a 5 star service center on all levels. More

Awesome experience staff was great service flawless I gave my rating because the entire service department was amazing in taking care of my vehicles problems I would recommend Fords service to anyone I I gave my rating because the entire service department was amazing in taking care of my vehicles problems I would recommend Fords service to anyone I know with problems with their cars or trucks More

Professional service. Melissa LeBran is awesome, as always. I received timely scheduling for routine maintenance on my vehicle, wait time was minimal and because of my ser Melissa LeBran is awesome, as always. I received timely scheduling for routine maintenance on my vehicle, wait time was minimal and because of my service award points, I received a FREE oil change. I have been with Sutton since 1994 and I feel like part of the family. I purchased a used vehicle for the first time ever and I got a fantastic vehicle (2013 Ford Edge), very low mileage and clean as new. That's why I always take my vehicles back to the dealership for service and why Sutton Ford is the place for me. More

Great work I always have a great experience with the people that help me. It’s timely and the work is amazing. So thanks for a job well I always have a great experience with the people that help me. It’s timely and the work is amazing. So thanks for a job well More

GREAT SERVICE I have always had great service at Sutton Ford and employees always treat you like family. Sutton Ford has a great array of employees there to help wi I have always had great service at Sutton Ford and employees always treat you like family. Sutton Ford has a great array of employees there to help with all you needs. Service department is "TOP NOTCH". They have the technicians to do the job that needs to been done whether it be just an oil change or more difficult service needs. They go out of their way to let you know when it is time for service with the friendly reminders through e-mail. They want you to have the best possible experience when it come to your every service need. Thank You Sutton Ford and MERRY CHRISTMAS AND HAPPY NEW YEAR TO ALL OF YOU. More