Sutton Ford - Service Center

Extremely helpful parts department. Always quick and easy to work with. Great prices on parts. Availability and timeliness are paramount. Charles is great to deal with anytime I need an Always quick and easy to work with. Great prices on parts. Availability and timeliness are paramount. Charles is great to deal with anytime I need anything. More

Jillian used my extended warranty to fix my wheel bearings (that she noticed not me) , she put in a case to have my back up camera fixed ( case approved saved me $600), fixed 3/4 tire sensors, explai bearings (that she noticed not me) , she put in a case to have my back up camera fixed ( case approved saved me $600), fixed 3/4 tire sensors, explained several times when asked regarding my extended warranty coverage (showing Great patience), made sure I understood that 1/4 tire sensors may need to be replaced in the future, placed me in a rental car using my extended warranty , my out of pocket cost was $100, and she did all of this with professionalism, proficiency, and a smile on her face to say I am a satisfied customer is an understatement. Thank you so much Jillian and thank you Sutton Ford for hiring her!! More

Purchased a used vehicle but before purchasing we were told the vehicle was put on the diagnostic machine and the veo ly needed a tune up. One week after purchasing the engine light came on. Took vehicle told the vehicle was put on the diagnostic machine and the veo ly needed a tune up. One week after purchasing the engine light came on. Took vehicle in and was told the soark okug installed was loose. Well two weeks later engine light came back in took the vehicle to another dealership only to find out the sensor wS gone, gas and engine gilter wS needed. Cost over $500. Unfortunately, there was a 7 day warranty. Purchased an additional warranty but it didn't cover the sensor. The itger dealership pyr tge vehicle on the machine and it provided all tge issues with the vehicle i was opposed to buying this vehicle. A significant amount of money was applied as down payment. Not happy. This is the second vehicle purchased here that has had issues. Never again! More

Recently we decided to sell our Ford Expedition. We initially went to Carmax and the experience and the offer were terrible. We decided to go to Sutton Ford and honestly it was an awesome experience We initially went to Carmax and the experience and the offer were terrible. We decided to go to Sutton Ford and honestly it was an awesome experience. I was greeted by Ms. Alexander and her friendly demeanor and business-minded attitude was clearly evident. She managed our expectations and when we were ready to complete all the paperwork she had everything ready to go. Ms. Alexander was highly communicative, organized, and Friendly. The Sutton Ford team definitely has a gem and we will be future customers for sure. More

I took my vehicle in for a diagnostic check for a check engine light that was on. Upon taken my vehicle too Sutton Ford I had absolutely NO issues with my brakes. The service person called my husband ins engine light that was on. Upon taken my vehicle too Sutton Ford I had absolutely NO issues with my brakes. The service person called my husband instead of me to discuss the issues with my vehicle That was unprofessional I brought my vehicle in myself NOT MY HUSBAND , MY NUMBER WAS ON THE PAPERWORK NOT MY HUSBAND'S . WTH! I was told there was a pool of brake fluid noticed underneath the vehicle its strange how can I drove from the loop to Matteson, IL with NO brake issues but all of the sudden I have a serious leak, the Vehicle was in a unsafe driving condition . Sutton Ford sabotage my vehicle, I believe because my vehicle was an older model they sabotage it in hopes I would purchase another vehicle. We all know Ford isn't getting much business and they had to lay off employees because sales are low . I advise everyone to STAY THE HECK AWAY FROM SUTTON FORD ,THEY ARE SCAMMERS AND CROCKS !!!!! More

I was not happy with my service. Service provided took to long. I ended up with more problems a week later. Service provided took to long. I ended up with more problems a week later. More

Professional and courteous to work with. I've been a customer since their conception. Would recommend them for service and a new purchase. I've been a customer since their conception. Would recommend them for service and a new purchase. More

Close to home and excellent service crew throughout your establishment! When you want the best, you better call Sutton Ford in Matteson establishment! When you want the best, you better call Sutton Ford in Matteson More

Jessica and Torrey have made my experiences great. I will come back. Not only did I get great service but great hospitality, too. Means a whole lot! Thank my shuttle driver, too. Thank you lad I will come back. Not only did I get great service but great hospitality, too. Means a whole lot! Thank my shuttle driver, too. Thank you ladies and Ford Team More

Great support staff. I Jessica go over an above to accommodate clients and support the staff. Thanks Jessica. She’s like a wedding planner taking care of everything I Jessica go over an above to accommodate clients and support the staff. Thanks Jessica. She’s like a wedding planner taking care of everything. More