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Sutton Ford - Service Center

Matteson, IL

4.5
2,810 Reviews

2,810 Reviews of Sutton Ford - Service Center

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January 29, 2023

I go to Sutton because I get the best friendly service. Melissa Lebran & Jaimey Lebran are excellent & give trustworthy service to both of my Lincolns. More

by dr.lwojcik
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa melissa
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2023

Great service,people and workmanship! I will continue to use there services to both repair and buy my vehicles. More

by fabianmcgregory
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa melissa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy
January 28, 2023

Excellent service thanks to Ms Melissa. She kept me informed on parts and rental service was exceedingly great!Thanks ford More

by Hopkinslinda84
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Mohrbach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cree Lyons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Eric
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa melissa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2023

My service specialist was the absolute best. She went above and beyond to help me. More

by LadyP
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Maymon
2.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2023

The girl behind the desk was very courteous and helpful. I had a problem and I was out of town and they are said they could check the car on Saturday morning. I arrived on Saturday morning and they immediat More

by R.iversen
Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Eric Eric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa melissa
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2023

Good communication. I appreciate the shuttle service. A service person left a Dunkin cup in my car. More

by jdlewis3740
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2023 -

Sutton Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

January 25, 2023

Poor communication. Did not fix my car. Not very happy with Ford. Better customer service More

by phyllischambers
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Eric
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Sutton Ford responded

We apologize for the miscommunication. We will reach out to rectify.

January 25, 2023

Service is great but your car is cost too much. I don’t like doing surveys. I hope this is the last one I have to do with you. More

by nhenley92
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

January 25, 2023

Melissa LeBran kept me informed of updates. She is awesome to work with. She's a keeper!!!! More

by tracyjgardner
Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa melissa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

January 25, 2023

Courteous friendly atmosphere and great service. I have been having my car serviced there since I bought it there ten years ago. I have always been satisfied with the service. More

by samm779
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Eric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

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