Sweis INFINITI of Merrillville

Service department staff were friendly and completed work on time I am satisfied with the work . That’s all I can say why Do you need 25 words? on time I am satisfied with the work . That’s all I can say why Do you need 25 words? More

UNPROFESSIONAL Purchased a used car form Berman Infiniti with an extended warranty. After selling that I only had for 2 years and 6,000 miles I am entitled to a ref Purchased a used car form Berman Infiniti with an extended warranty. After selling that I only had for 2 years and 6,000 miles I am entitled to a refund of the unused portion of the warranty. After more than 3 months of back and forth with the finance director Nate Swanson still no refund! Initially I was told I would receive my refund in 2 to 3 weeks. Every time I call to speak with Mr. Swanson he is always busy and will return my call which he never does. Frustrated after 2 months of lies I contacted the warranty company and they said they had not heard from Berman Infiniti of Merrillville and that would cancel my policy and send the cancellation to the dealership so that they could process my refund. A month later spoke with Mr. Swanson after calling using a different last name (since he is always with a customer if I call using my real name). To his surprise he now had to answer what is up with my refund? Mr. Swanson promised me my refund was completed and would be mailed in a couple of days. That was a month ago still no refund! Tried calling weeks later still unavailable with no callbacks or emails. Do not purchase a car, a warranty or Gap ins. from this dealership. They are good at getting you money but when it comes down to refunds and good customer service they are terrible! Kirkwood More

I have have four vehicles serviced at this dealership and they normally do a pretty good job oh, I've never had any issues that were not solved they normally do a pretty good job oh, I've never had any issues that were not solved More

I am always greeted with smiles. The service is excellent and professional and quick. My car is always thoroughly checked. The waiting area is always clean. and professional and quick. My car is always thoroughly checked. The waiting area is always clean. More

AMAZING SERVICE DEPARTMENT ! I have had my Infiniti for 3 years now, and I have to say the service department at the Berman Infiniti of Merrillville Indiana is the best that I hav I have had my Infiniti for 3 years now, and I have to say the service department at the Berman Infiniti of Merrillville Indiana is the best that I have ever experienced. They are fast, courteous, friendly and always professional. Today, Jake too care of me, offered a car wash, and I was in and out in less than 1 hour. The waiting room was very clean and offered coffee, tea, water and snacks too. More

Top Notch service I have been there 2 times for service now and I will continue to go there. . Nick Stasil and his techs do a excellent job. I have been there 2 times for service now and I will continue to go there. . Nick Stasil and his techs do a excellent job. More

Don't go there. They will screw up the repair, brick your car and then after fixing it will make u drive there for 2 hours to pick up the car. car and then after fixing it will make u drive there for 2 hours to pick up the car. More

And February 7 I visited BermansI was greeted by a salesman name Kyle quite a bit younger than me so I wasn’t expecting a lot that wasn’t the case Kyle showed professionalism and honesty he showed me salesman name Kyle quite a bit younger than me so I wasn’t expecting a lot that wasn’t the case Kyle showed professionalism and honesty he showed me The car I was looking at we went on a test drive I was very surprised of his mannerisms and professionalism I wish Him luck in his career it’s obvious he’s a car salesman I will refer friends and family to this dealership and I’ll ask for Kyle More

Decent service...kind of have to bargain and make sure things are in order but it was okay I guess...Kyle tried to give me the best deal he could. things are in order but it was okay I guess...Kyle tried to give me the best deal he could. More

Great service! The dealership is as easy to work with and had everything I was looking for in a used car. Competitive prices compared to other local dealers. and had everything I was looking for in a used car. Competitive prices compared to other local dealers. More