Sweis INFINITI of Merrillville

Decent service...kind of have to bargain and make sure things are in order but it was okay I guess...Kyle tried to give me the best deal he could. things are in order but it was okay I guess...Kyle tried to give me the best deal he could. More

Great service! The dealership is as easy to work with and had everything I was looking for in a used car. Competitive prices compared to other local dealers. and had everything I was looking for in a used car. Competitive prices compared to other local dealers. More

Excellent service. Michael was great. Purchase was easy and fast. Financing process was fast too was in and out within and hour and thirty minutes and fast. Financing process was fast too was in and out within and hour and thirty minutes More

Kyle G I was pressed for getting a new car since I was switching jobs and had to return my company car. Literally had to purchase the car THAT DAY! Infiniti I was pressed for getting a new car since I was switching jobs and had to return my company car. Literally had to purchase the car THAT DAY! Infiniti was the first dealership I stopped in. I was greeted by the wonderful Kyle G. I went in looking for one car and I wasn’t sure about that choice of car. He helped me try out a few other cars and was patient, knowledgeable and very helpful and professional. Don’t let age fool you, he’s very young but VERY good at what he does. I finally decided on a car and signed the deal. There was a slight hiccup, however Kyle and his manager more than made up for it and set things right. I will definitely be a return customer and would highly recommend Berman Infiniti Merrillville and especially Kyle is to my family and friends. More

Excellent Service Kendall Gardner went above and beyond in providing exceptional service. He made me feel comfortable with my decision. He explained the process thoroug Kendall Gardner went above and beyond in providing exceptional service. He made me feel comfortable with my decision. He explained the process thoroughly with ease of understanding for me. I absolutely love my new vehicle. More

Jake is the Man! I needed some warranty work done last week and Jake really stepped up to the plate and treated me GREAT! He was so accommodating and gracious that I I needed some warranty work done last week and Jake really stepped up to the plate and treated me GREAT! He was so accommodating and gracious that I was pretty blown away. He is a great ambassador for the brand AND the dealership. Thanks Jake! More

Professional, respectful, and seamless service Berman has a great team and well-organized process, end-to-end. I didn't feel rushed or put off at anytime during my purchase. Berman has a great team and well-organized process, end-to-end. I didn't feel rushed or put off at anytime during my purchase. More

Eddie Fontanez was great at getting us into the vehicle we wanted for a fantastic price! Be sure to ask for him 😁 We also appreciate the wonderful Trisha Bernardi for her assistance!! we wanted for a fantastic price! Be sure to ask for him 😁 We also appreciate the wonderful Trisha Bernardi for her assistance!! More

My husband and I were greeted by Kyle as we took our time to gather information about our future purchase. He patiently answered our questions and immediately built a trusting relationship. After several vis to gather information about our future purchase. He patiently answered our questions and immediately built a trusting relationship. After several visits and a test drive, Kyle sold us a QX60. So happy with the deal and service! More

SHADY SALES TACTICS!! Where do I start with this one? I came upon a post for an Infiniti Q50 from this place yesterday, because after coming pretty close to closing at anot Where do I start with this one? I came upon a post for an Infiniti Q50 from this place yesterday, because after coming pretty close to closing at another Berman Infiniti the salesman at that one turned me off buying by insisting on running my credit even after I told him I had my own financing(he tried to tell me some Patriot Act b.s. that is literally the first thing on Google when you search credit scams for car dealerships). Luckily this place had dropped their price on their post by $1600 the same day to put it right in my price range. I call them them to confirm the price, the car was still available, and that it didn't have any deep and hard to fix scratches before I came to pick it up. The lady I initially talked to confirmed it was still available and then sent me pictures of all the scratches she said were on the car. They weren't that deep so I had let here know that if the scratches could be taken care I would be coming in today to pick up the car and that I'd be driving about an hour out so I didn't want to make the trip twice. She had one of the sales managers Larnell give me a call back about getting these taken care of. After a lot of phone calls back and forth Larnell said he had a guy that culd come in and fix the scratches but not until Monday and that they would deliver the car to me if I could come in and take a look at the car and close the deal. So I make the hour drive out to Merrillville from Chicago the day after I first inquired about the car to check it out. I found an additional set of very deep scratches on the rear bumper and ask them the sale rep to confirm with Larnell that these can be fixed. Turns out the deep scratches, including the ones originally discussed over the phone, can only be filled with touch up paint and scratches would still be there, but just colored. Even then I figured I'd just eat that lose and get it fixed myself and I'm still ready to buy, however when they bring the paperwork the price of the car is almost $1000 more than advertised. I asked what the deal was and showed the rep the posting and Larnell came over and told me he had done additional work to the car and raised the price accordingly. Mind you I had confirmed multiple with him over the phone that fixing the scratches and delivering the car would not cost me anything additional(and the scratches couldn't even be fixed). I asked if he would honor the price that was posted and that I was told and he told me no because the price was posted before the work was done. This was after the rep just got done going over with me the 167 point inspection the car went through when they received it and provided me a line list of all the things that were serviced before it was posted for sale. But apparently outside of those things, sometime after they dropped the price on Friday and I called in to confirm the price but before I arrived Saturday afternoon they had $1000 worth of work done to it. This was even a well crafted lie. Just plane shady sales tactics and a huge waste of my time. More