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Sweis INFINITI of Merrillville
Merrillville, IN
362 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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362 Reviews of Sweis INFINITI of Merrillville
November 29, 2018
Excellent experience every time! Scheduled a Saturday appointment to have my vehicle serviced and I called the day before on Friday because I decided Friday worked better for my sched Scheduled a Saturday appointment to have my vehicle serviced and I called the day before on Friday because I decided Friday worked better for my schedule. Nick received my call and told me to come right in. He reviewed my request, serviced the vehicle, updated the factory recalls and kept me updated on the process. Fixed some door trim by hand and just took care of my vehicle. He was proficient and professional and treated me like a superstar! Most importantly I felt like a valued customer and I felt like he appreciated my business. More
by INFINITI Lover Yannie
Employees Worked With
Nick from the service department
October 31, 2018
Emissions Repairs Berman's service bill was very competitive with my local repair shop. They offered some options to minimize the cost so it took a little longer than t Berman's service bill was very competitive with my local repair shop. They offered some options to minimize the cost so it took a little longer than the higher cost option but their lounge is nice so I resigned myself to a long wait but then...BAM! Due to extra wait time they provided a sweet little loaner for the day and I was back at work within the hour! Everyone was polite and friendly and a normally stressful event was actually very pleasant. Thanks, Berman guys! More
by helpinghandsDD
Employees Worked With
Can't recall the names but everyone was very helpful.
October 07, 2018
Do not use this dealer! Beware! Please read and share! Berman's INFINITI of Merrillville INFINITI, Toyota USA and their Consumer Affairs Division do not stand behind the Beware! Please read and share! Berman's INFINITI of Merrillville INFINITI, Toyota USA and their Consumer Affairs Division do not stand behind the vehicles they sell and they have no problem making false statements during the sales process & consistently failed attempted repair processes. Please find a reputable dealership to do business with! We bought two 2018 Infiniti QX60’s in March of 2018. Since day one, my steering wheel controls, touch screen and Bluetooth connectivity have been defective, causing me to have daily major unnerving moments driving down the road attempting to re-establish communications between my phone & my car. Due to this issue, not only is my safety, and that of the other drivers on the road, compromised, my ability to communicate with my customers and earn a respectable living has been repeatedly questioned and at risk. I’ve had over 15 hours of conversations with Berman & their Consumer Affairs Department and been forced to take 5 days off of work in the last 3 months to take my new car in for service in attempt to fix this issue. During that time, I’ve heard some of the most asinine things I’ve ever heard in my 30 years of automobile ownership. One such “excuse” was offered by Chuck Grant, the Service Manager. He said, “Your real issue is that your iPhone 8 Plus is a 4G phone and the technology in the QX60 is only 3G, so you are constantly squishing a 4G signal through 3G technology, and these cars just weren’t made to do that.” In August, after more than 10 different videos were sent to Berman documenting the connectivity issues, Chuck told me that we had one final step, and it was going to be “the end all be all”. That was to allow an engineer to come out from corporate to look at the vehicle. He said that “if the engineer says the problem cannot be fixed, they would start the vehicle buy back process and allow me to go find a vehicle that operated properly”. So, we scheduled yet another an appointment and they had an engineer come out to review the videos of my issues. Within 5 minutes, he said, “Wow, that isn’t supposed to be that way!” and suggested I leave the car with the dealer so they could change my computer for a new one. I did so, and before I got from their dealership in Merrillville to the I65/Route 30 on ramp, the problems resurfaced. Upon receipt of yet another video showing the failure, Chuck texted me back and said they would start the repurchase process. A week later, I hadn’t heard anything and followed up. Chuck left me a message that stated Consumer Affairs at Infiniti had made a decision to not repurchase my vehicle. If any of you would like to hear that voicemail, I’ll happily share it with you. Infinity claims that I am the problem, because “I overuse my phone during my work day and the car is unable to handle the load I put on it.” I’m sorry, what? At that point, I reached out to the General Manager of Berman Infiniti, Eric Fitzgerald. I left him 3 messages that were not returned. The final one indicated that I would be showing up in his office the next day if I had not heard back. I did not hear back. So, I stopped in the office and he indicated that in anticipation of me stopping in, he had pulled all the paperwork on my transaction and was going to “do whatever it took to make the situation right”. His offer was to buy the car back from me at Kelly Blue Book value and as such I would owe them roughly $6,000 for a car I have only driven 15,000 miles in under 6 months This car has been in the shop or to the dealership nearly 10 times since the day after I purchased it. His offer seems slightly in his favor... Buyer Beware. More
by toddcolllins616
Employees Worked With
Eric Fitzgerald
October 06, 2018
stay away Bait and switch. Rude salespeople and managers. Internet price is a joke count on $2-3000 more. Stay away from this dealership. Find a place with ethi Bait and switch. Rude salespeople and managers. Internet price is a joke count on $2-3000 more. Stay away from this dealership. Find a place with ethical and honest management that actually stand behind their word and take care of their customers. More
by Michael K
Employees Worked With
Eric Fitzgerald
September 28, 2018
Excellant Great support. Service was performed in a timely manner. Vehicle was returned spotless. Friendly service. Scheduling was effortless and prompt. We are Great support. Service was performed in a timely manner. Vehicle was returned spotless. Friendly service. Scheduling was effortless and prompt. We are very glad we deal with these folkd More
by satisfied 63
Employees Worked With
Eric Fitzgerald, John Martinez
September 09, 2018
Excellent price and vslue We picked a Certified Pre-Owned Q40. Hector was wonderful! We lloved that they had KBB and carfacts available. No haggling was necessary. We thoug We picked a Certified Pre-Owned Q40. Hector was wonderful! We lloved that they had KBB and carfacts available. No haggling was necessary. We thought the price was very fair. Would highly recommend! More
by Debbie
Employees Worked With
John Martinez, Shannon Garreffa, Hector Espitia
September 05, 2018
Painless We had a warranty item that needed assistance, the team greeted us and promptly took care of the item. Waiting room had good internet and space too. T We had a warranty item that needed assistance, the team greeted us and promptly took care of the item. Waiting room had good internet and space too. Thank you! More
by cp_juliew
Employees Worked With
Service
August 22, 2018
Problems I don’t need Purchased a vehicle 27 July 2018. Traded in a vehicle which was to be paid off within 15 days. Inquired about why loan was not paid off and was told b Purchased a vehicle 27 July 2018. Traded in a vehicle which was to be paid off within 15 days. Inquired about why loan was not paid off and was told by JOHN MARTINEZ to turn off my auto pay or give my bank a fake account number so I wouldn’t have to make this months payment. Of course I did not do any such thing. Was assured check was sent. After loan still not being paid and after making a payment on a vehicle I was no longer in possession of. Once again I called dealer to ask why loan was not paid off. Eric was to look into this issue on Friday 17 August and get back to me. Never got a call back. Called AGAIN Monday to ask why loan had not been paid. Was told they sent payoff check to Nissan instead of my bank, and the original check was canceled and new check sent via fedex. So now Wednesday 22 August rolls around and once again I call dealer. Spoke again to JOHN MARTINEZ who called me a mother f’er when I complained of loan not being paid. At which point I told him I would be there shortly to speak to him in person. He then threatened me with security or police. Upon my arrival at Berman INFINITI dealer JOHN MARTINEZ refused to come out of his office and speak to me. Instead spoke to Eric who said he was aware of the fraud JOHN MARTINEZ suggested, but he wasn’t going to do anything because “he runs the place”. Never again...should’ve stuck with Toyota More
by TheARGuy
Employees Worked With
Eric Fitzgerald, John Martinez, Gregg Foster
August 14, 2018
Professional Always a pleasure dealing with the service department at Berman of Merriville. I live an hour away from Berman so it's always a challenge trying to ge Always a pleasure dealing with the service department at Berman of Merriville. I live an hour away from Berman so it's always a challenge trying to get there when convenient for us.. Chuck and Gary are always helpful and go above and beyond to accommodate my schedule. The waiting area is very comfortable or you can take advantage of a courtesy vehicle program if need to run errands. Very professional and courteous. More
by Michigan Mark
Employees Worked With
Chuck, Gary
August 07, 2018
Great Customer Service Very helpful sales adviser. He made sure that everything was looked over on my car and took the time to show me things that I didn't know how to use o Very helpful sales adviser. He made sure that everything was looked over on my car and took the time to show me things that I didn't know how to use on my dashboard. Would recommend to anyone who has an Infinity or looking to buy one! More
by Nicolep524
Employees Worked With
Service Adviser
