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Sweis INFINITI of Merrillville
Merrillville, IN
362 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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362 Reviews of Sweis INFINITI of Merrillville
July 17, 2018
BAD SERVICE Every time they touched my car they scratched it inside and out,car wash, oil change even my new tinted window and i had a brand new window. I went in Every time they touched my car they scratched it inside and out,car wash, oil change even my new tinted window and i had a brand new window. I went in for an oil change and i told them not to bother washing my car they washed it any way and scratched my tinted window again i recently paid to get did and the inside with some type of sharp tool.I called up their i talked to Michael i told him about what happen he said they changed allot of people. so then i asked can you watch the people that are working on your car he said no one is allowed in service area while they work. any way they never fixed my scratches the head person gave me some car wash bottle kit they did send me to Merrillville glass and TRIM TO FIX THE TINT THE SECOND TIME IT WAS SCRATCHED and they just made a mess i had bubbles all in my Tint so i went back and paid my original people to replace it they did not believe all the trouble i went through went BERMAN INFINITI!!! More
by Bond07
Employees Worked With
Jon,Mary and one other head person .
July 03, 2018
Used vehicle sale Sales associate was great, very communicative and helpful and when the finance director dropped the ball on my paperwork he followed through as quickl Sales associate was great, very communicative and helpful and when the finance director dropped the ball on my paperwork he followed through as quickly as I was texting him. The vehicle (2013 Ford Edge Limited) could have been cleaned out better inside and the wax used on the outside was spread all over the windows and I had to pull over when the windshield fogged up and wouldn't clear. There was no owner's manual in the glove box, nor did they leave the window stickers, which were removed before it was delivered to me. I requested the manual from the associate but that was over a week ago and I haven't received a follow up. I'll probably have to order one from Ford which is not a big deal. When I took the vehicle for a test drive the associate told me not to get on route 30 - not sure the reason but I actually didn't intend to anyway. However, the vehicle was making a loud humming noise soon after I drove it away after concluding the purchase and as it turns out, there is a right rear wheel bearing going bad which is being replaced this week by a dealership closer to my home. Not sure if they knew that bearing was going bad and the associate was told not to let me drive it on the highway or if it was a coincidence. I've never purchased a used vehicle from a dealership and it's only my second used vehicle. Love the vehicle so far, hoping to drive it for many years. I live an hour away from the dealership, but by purchasing a Ford I can maintain it locally, which was my intention after not finding what I wanted at the local Ford dealerships. More
by auroralynn
Employees Worked With
John Martinez, Jadrian Hanko, Dennis Roak Jr
May 15, 2018
Nothing but helpful from the time I walked in the doors I would definitely purchase another vehicle from Berman my salesman was great and so was finance the made sure we needed everything possible while we I would definitely purchase another vehicle from Berman my salesman was great and so was finance the made sure we needed everything possible while we waited More
by TyroneJ
Employees Worked With
Jadrian Hanko, Hector Espitia
May 14, 2018
Felt comfortable with everything that was going on Hector our sales person made us comfortable with every step we took. Kept all the business in front of us and told us everything that he was going to Hector our sales person made us comfortable with every step we took. Kept all the business in front of us and told us everything that he was going to do. More
by Maria
Employees Worked With
John Martinez, Hector Espitia
March 06, 2018
My 1st and last experience with them I rated these guys 5 stars after I signed my car contract with them because they were super helpful and fast, but literally after I left the dealershi I rated these guys 5 stars after I signed my car contract with them because they were super helpful and fast, but literally after I left the dealership everything totally changed. They never picked up the phone again, especially Michael Sockel and Shannon. I asked them to remove the scratches off my car and they agreed to complete the work but they did not perform the work. Michael even text me one day after I returned back to Colorado and said he had all the scratches taken care of and that was total lie. Besides the scratches they also agreed to fix my leather seats and they didn’t even touch it and of course that was another lie. I paid to have my car transported to Colorado only to find out from the transportation company my car repairs were not completed. This dealship took advantage of me and wasted my time and money. My local infinity dealership quoted me for $1,856 to fix everything that Michael agreed to fix for me. More
by Mohamed
Employees Worked With
Michael Sockel, Shannon Garreffa
January 03, 2018
Outstanding The customer service was great along with the entire staff . Micheal & John rocks !!!! They also made sure I was happy with purchase and monthly payme The customer service was great along with the entire staff . Micheal & John rocks !!!! They also made sure I was happy with purchase and monthly payments More
by Shaleya32
Employees Worked With
Eric Fitzgerald, John Martinez, Michael Sockel, Jadrian Hanko
December 29, 2017
Stands Behind Their Vehicles The people at Berman are awesome. They don't go away when you drive off the lot. We had an issue with a used car that we bought and the team at Berm The people at Berman are awesome. They don't go away when you drive off the lot. We had an issue with a used car that we bought and the team at Berman helped us through to replacing it. We could not have asked for more. If you want a dealership that is dependable and believes in making the customer happy, Berman is the place to go. More
by THamp123
Employees Worked With
Jae Chang, Jadrian Hanko
December 13, 2017
Helpful, friendly staff from service to sales I have had my vehicle serviced here for the last couple of years and have always felt like they were helpful and direct. When it was time to trade in I have had my vehicle serviced here for the last couple of years and have always felt like they were helpful and direct. When it was time to trade in for a new one we worked with their sales team. This was also a great experience. All of our questions were answered. I have experienced high pressure sales at other dealerships in the past and it makes me super uncomfortable. Felt the opposite here with communication that was straight forward and honest. I usually like to go home and process but felt comfortable walking out of there that evening with a brand new car. The entire experience was seamless and everyone was friendly and helpful. I honestly can't say enough good things about this dealership. More
by sarah1851
Employees Worked With
Jae Chang, Ray Hernandez, Gregg Foster
November 01, 2017
Great experience! Awesome experience. Larry was so helpful and friendly. He worked with us and helped the car buying process easy. Would recommend this dealership every Awesome experience. Larry was so helpful and friendly. He worked with us and helped the car buying process easy. Would recommend this dealership everytime. Quick and easy More
by Bovara99
Employees Worked With
Larry cutts, Larry Cutts
October 16, 2017
Great car wash Once a week I bring my Infinity in for a great free carwash and vacuum. I can relax in the lounge and they have free snacks and cold water available, Once a week I bring my Infinity in for a great free carwash and vacuum. I can relax in the lounge and they have free snacks and cold water available, coffee and tea also. On Saturdays there is a free buffet More
by Chizuyo21
Employees Worked With
Charles Schmitt
