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Swickard Chevrolet Buick GMC Cadillac of Anchorage

Anchorage, AK

4.5
135 Reviews

1300 E 5th Ave

Anchorage, AK

99501

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135 Reviews of Swickard Chevrolet Buick GMC Cadillac of Anchorage

September 27, 2024

Oil change service was less than an hour, I thought I was going to have to drop the truck off and use their shuttle, turned out to be quick and easy More

by askiffington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Sep 29, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

We're glad to hear that your oil change service was quick and easy at Swickard Chevrolet Buick Cadillac & GMC of Anchorage! Thanks for sharing your experience with us.

September 22, 2024

The service staff are great, but the backlog of work is a bit much. I waited 2 weeks to get my truck fixed in 5 hrs. More

by flyguyrceric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Sep 24, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Thank you for your patience and understanding. We're glad to hear our service staff at Swickard Chevrolet Buick Cadillac & GMC of Anchorage took good care of you, despite the wait time. We appreciate your feedback and will work on improving our scheduling efficiency! - Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

September 20, 2024

Great customer and vehicle service. Wait time was less than an hour and cost came in under estimate. More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Sep 23, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Jay, it means so much that you are a happy customer! Thank you for choosing Swickard Chevrolet Buick Cadillac & GMC of Anchorage and for sharing your experience. Drive safely!

September 12, 2024

No issues receiving basil oil change services. In and out of the dealership in a timely manner More

by jrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Sep 16, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Thank you for the great review. We look forward to seeing you again at Swickard Chevrolet Buick Cadillac & GMC of Anchorage!

September 12, 2024

Outstanding and professional through out the interaction very positive with his work. Great job. Thank More

by Keithblaws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Sep 16, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Keith, thank you for the kind words! We're glad to hear your experience at Swickard Chevrolet Buick Cadillac & GMC of Anchorage was outstanding and professional. We appreciate your support!

September 10, 2024

The service was quick and very professional. We would definitely come back and use this service department again! More

by wduke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Sep 11, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Thank you for the positive feedback! We're glad to hear that our service team at Swickard Chevrolet Buick Cadillac & GMC of Anchorage met your expectations. We look forward to serving you again in the future!

August 17, 2024

My Google account is inoperable and I don't have Facebook so am unable to do the survey. However, service advisor Nathan Eckhart was outstandingly helpful and gave me exceptionly good service. I would highl More

by Gordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Eckhart
Aug 19, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Gordon, thanks for sharing your experience! We're glad to hear Nathan provided exceptional service at Swickard Chevrolet Buick Cadillac & GMC of Anchorage. Your recommendation means a lot to us!

August 17, 2024

Bought a 2020 GMC Denali with 18400 miles on it. It broke down after 400 miles, 8days. It was towed to GM service center in Anchorage. They told us it would be 6 to 8 weeks before they could look at More

by Shonnyray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Salesman Bill
Aug 21, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Shonnyray, I'm truly sorry to hear about your experience with the Denali and our service. I understand that you have been in contact with our General Manager, Mark Cavenaugh. Please continue to work with Mark so that the 2 of you can come to a resolution. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

August 14, 2024

Great service and fast delivery of my truck on its first service highly recommend this service c More

by Coryandjamesjimbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Aug 14, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

We are glad to hear that our team delivered efficient service for your truck. Thanks for choosing Swickard Chevrolet Buick Cadillac & GMC of Anchorage!

Aug 14, 2024 -

Coryandjamesjimbo responded

Very happy with the service and support from the dealership. Fast appt and courtesy

August 10, 2024

Was unhappy they took 2 days for the work. It wasn't the 2 days, it was the fact when I checked in the car they said NOTHING about keeping the car more than a day. Nothing. And, no communic More

by jejkohari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
He had no name tag that I could see.
Aug 14, 2024 -

Swickard Chevrolet Buick GMC Cadillac of Anchorage responded

Jejkohari, I apologize for the lack of communication and any inconvenience caused by the extended service time. We strive to set clear expectations and it's disappointing to hear we fell short here. If you will please reach out to me at the email address below with your full name and contact number, I will have a member of our Service team call you. Also, when you contact me, please reference the name "Jejkohari" so that I can associate that email with this review. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

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