Swickard Honda

Great purchase Shawn was great to work with and made the whole process easy as did Joe in the finance department. Highly recommend Swickard Honda to everyone. Shawn was great to work with and made the whole process easy as did Joe in the finance department. Highly recommend Swickard Honda to everyone. More

Service They were fast and super nice and did a wonderful job. Thank you!! I always go to the dealership where I got my car because the service and treatment They were fast and super nice and did a wonderful job. Thank you!! I always go to the dealership where I got my car because the service and treatment from the great staff - thanks for always being understand and kind and providing great service/helping me with car stuff! More

First time experience Needed to get my battery checked & turned out I had a recall. I only wish we could have loaners! I verified with my insurance that they would cover me Needed to get my battery checked & turned out I had a recall. I only wish we could have loaners! I verified with my insurance that they would cover me in the situation where I was loaned, rented, or borrowed a vehicle. I understand the dealership has rentals but it's quite customary for a dealership to provide complimentary loaners. Thanks More

Warranty issue They said part would be replaced only if broken but when wife protested they said they would replace afterall. They changed the oil when it didnt need They said part would be replaced only if broken but when wife protested they said they would replace afterall. They changed the oil when it didnt need it but then said they didnt. My copy of the invoice says they did it (nc). Left a grease mark on the fabric on interior door handle. Not the best service although everyone is super nice. More

Bad attitudes , I understand you guys are busy but half of your employer’s are literally rude and they seem like they don’t really care about their job I understand you guys are busy but half of your employer’s are literally rude and they seem like they don’t really care about their job More

Oil change Had a appointment got seen right away, the young lady said it should be about an hour, car finished and even washed.with in the hour.. Had a appointment got seen right away, the young lady said it should be about an hour, car finished and even washed.with in the hour.. More

Service department Very happy with the whole service department! From checking in, waiting for my vehicle in a comfortable area with coffee, snacks and television to the Very happy with the whole service department! From checking in, waiting for my vehicle in a comfortable area with coffee, snacks and television to the service being done to my vehicle. The personnel were all very nice! Good customer service skills. Also the vehicle wash after service is a nice bonus! Thank you! More

Service I took my car if for warranty work, and oil change. I told them that on the phone and in person. I was told it would take half a day. Brought it in at I took my car if for warranty work, and oil change. I told them that on the phone and in person. I was told it would take half a day. Brought it in at 9:00am, and called at 3 to see if it was ready. I was put into voicemail, I called back and was again put into voicemail. I called again, and was give Jane. She did not know if my car was ready, I told her never mind I would come in. All of that took 30 to 45 minutes. I walked in, no one around to help me. Employees walking around, I was ignored. Finally a gentleman asked to help me, I told him I was looking to see if my car was ready. He went to look, after a bit he came back and said. While they were washing your car the shift button popped off and since it is a warranty issue they are fixing it. Yikes, I told him I brought it in for that, and the oil change. I told them not to wash the car because they do a horrible job. And again the back of the car and back window were not washed. When you walk into service no one acknowledges you standing there. Service is horrible, and get a live person on the phone. If the button hadn't fallen off on then it wouldn't have been fixed. Took over an hour to get the car. He did comp the oil change which was nice however I would prefer to pay for it and have good service. More